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Fitri Y
Bekasi, Indonesia

Family Suite is highly recommended .. we loved it

5.0 of 5 bubblesReviewed 12 Feb 2020
Stayed for one night only it was no enough for us
The staff is great service especially the receptionists .. since check in,escort us to the room, when I requested something until check out,they did the great job.
Huge family Suite with jacuzzi and 2 bedrooms is highly recommended for Family Staycation.
They has two swimming pool (2nd floor and rooftop) with sea-view and one swimming pool for kids is fabulous
The rooftop has pool club,hall and cafe is great concept also

We will back soon for many nights staycation there

We loved it !
Date of stay: February 2020
Review collected in partnership with this hotel
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thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this review
Responded 13 Feb 2020
Dear Mr/Mrs.pipityusnia,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Rayomond
General Manager,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 12 February 2020

If you are looking for 5 star luxury this is not the Hotel for you, the Crystal is neither 5 star luxury nor has 5 star amenities – 4 star at very best. The rooms are very tired and in major need of refurbishment. The bathroom fittings are corroding, wall paper peeling and the sliding doors to the balcony need herculean strength to open. There is no information pack in the room detailing the hotel amenities – not even a menu for room service or a list of telephone numbers to call room service even if you knew what you wanted. I think the thing I found strangest of all for a “luxury” hotel were the fact that you had to credit your account prior to being able to charge anything to your room. 500,000 IDR for each night you were staying and if you went over this then you had to go back to reception and credit the account again or else you had to pay for meals and other services there and then. I have never come across this before anywhere. Normally your credit card is used as security and the bill settled at the end of your stay not charged in advance to credit your account. All I can think of is that the Hotel must have been stung for some very large bills on dodgy credit cards to adopt this policy! The hotel is aimed at the Asian tourist market and thus breakfasts are definitely catered more to the Asian clientele which makes sense I suppose seeing that when we stayed there nearly all of the clientele was Chinese but they do have bacon if you ask and a variety of eggs made to order or cereals and fruit if you wanted so it wasn’t a disaster for the wife who would not entertain noodles for breakfast. The final negative for us was the location of the hotel. It is a 40minute walk to Nusa Dua resort so you have to use Taxis or the Hotel shuttle which ran three times a day but the final shuttle was 4pm which was way too early. This was more a hindrance than a show stopper but we found ourselves spending most evenings in the Hotel rather than messing about ordering taxis and there was very little around the Hotel for western tourists.

That said, we did enjoy our stay! The staff are extremely friendly and helpful, the two endless pools are very good and the panoramic views from the rooftop bar/pool area are great, especially at sunset. The spa was as good as any spa in Bali (if the services were highlighted in a welcome pack in the room there may have been more customers!). The meals – although from a limited menu – were very good! We got a great deal on the stay and it was worth every penny (even though we did have to argue for our half-board which was not recorded in our booking at reception even though it was quite clearly shown on our booking receipts). If your expectations are not too high then it is a really good hotel. If you are looking for a real 5 star experience I suggest you look elswhere

Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank steveymac1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 14 February 2020

Dear Mr / Mrs. steveymac1

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua Bali...

Thank you very much for your recent stay at The Crystal Luxury Bay Resort Nusa Dua Bali. On behalf of the management and staff of The Crystal Luxury Bay Resort, we would like to express our sincere apology for the inconvenience experience.

Once again, I would like to address my deep apology to you as our guests and hope we will have the opportunity in the near future to show you the real “Hospitality" of The Crystal Luxury Bay Resort, which has been failed to be delivered previously.

We certainly look forward to welcoming you back during your next vacation at our desirable island in Bali.

Warm Regards

Raymond Ade HS
General Manager
The Crystal Luxury Bay Resort Nusa Dua Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2020

Very Friendly and Courteous Staff. Specially the front desk lady Dessy. Nice clean spacious rooms. Value for money. Nice location and in the centre of the city. Has a nice rooftop pool and good breakfast.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank 337khawajak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 12 February 2020

Dear Mr/Mrs.337khawajak,

Thank you for sharing your feedback regarding your experience staying at the The Crystal Luxury Bay Resort.

We pride ourselves to provide warm hospitality. We are very delighted to know that you had a very pleasant time while staying with us and that we were able to meet your full satisfaction and made you feel at home while in-house.

We appreciate your positive feedback especially towards our overall service, products and facilities. Rest assured that your compliments will be conveyed to the entire team.

It is a real pleasure to have you as our guest and we look forward to welcoming you again soon.

Sincerely,

Raymond A.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2020 via mobile

Dessy Thank you for arranging such a superb cake and also the song for my husband birthday. And the yesterday night room decorated with towel which was surprise given to my husband.🥰. Awesome !!!he liked so so much Thank you 🙏

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Vikrant P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 12 February 2020

Dear Mr/Mrs. vikrantpagawad ,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Rayomond
General Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2020

Beautiful hotel, friendly staff and a great choice of foods with the buffet style breakfast . Well placed for the airport and within 30-45 minute drive to the lush forests and rice plantations. Local restaurants and shop within walking distance and also a reasonably price taxi transfer provided by the hotel to and from the airport

Room tip: Clean and well positioned
Date of stay: January 2020
Review collected in partnership with this hotel
Thank Marie D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 8 February 2020

Dear Mr/Mrs. Travel62327823747 ,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Rayomond
General Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2020 via mobile

stay for 3 days on the family room, the room was great and spacious even more than i expected for the price, some variation on brrakfast menu and all staff was friendly really friendly and accomodating, would deff lenotely vome back next holiday season!

Date of stay: February 2020
Trip type: Travelled with family
Thank cazershift
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 8 February 2020

Dear Mr/Mrs. cazershift,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Rayomond
General Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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