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All reviews newly opened hotel shuttle service easy access room service pool bar buffet breakfast egg station pool view mandara channels taxi bali
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Reviewed 7 July 2017 via mobile

I come with family booked family loft with jacuzzi 2bathroom, 1 king bed, 2 twin bed.
When arrived totally different , i got 2 king bed with 1 bath..... so dissapointed that they told me all room is fully booked. When i want to cancelled they give us upgrade to penthouse but NO JACUZZI :(
But it have 2 bathroom....
Inside penthouse i think they need to provide more good amenity for toiletries because i think it like 3 *amenity, the dustbin only 2 and mat also need more
No stationary such paper or pen to write also...for tea and coffee i stay at many hotel 4* that have good branded for tea and coffee and mostly penthouse or suite have coffee machine such nesspresso or etc.

Now breakfast so average at 7.30 many food already empty , not many various everything standard
For the gym only 1 treadmill and another tools totally only 4 item so far....
The hotel not 100%finished yet no rooftop bar or poll.
The only good thing i stay here is big room and nice and helpfull staff .....
Totally stay 2 night not as good as i imagine for family holiday

Stayed: July 2017, travelled with family
Thank diananggriani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Crystal L, Director of Sales at The Crystal Luxury Bay Resort Nusa Dua, Bali, responded to this reviewResponded 22 August 2017

Dear Ibu diananggriani,

Greetings from The Crystal Luxury Bay Resort Nusa Dua, Bali

Thank you for staying with us and is appreciate your valuable time to share your experiences. We do apologies you had unpleasant stay with us.

We have addressed your feedbacks to our respective team member for a better enhancement in the future. And, aside from breakfast buffet, we do provide an a la carte breakfast too for our in house guests, couple or single travelers. So guest may have both, buffet and a la carte, at the breakfast at complimentary.

We are making positive progress now in the resort. Gym, kids corner, massage treatment room, activities such as pool table/billiard, table football, dart are available for guest pleasure. And, be ready with our future 400sq.m rooftop infinity pool on level 8 with bars, restaurants and wedding chapel, provides you 360 degrees of Nusa Dua views, will be completed sometimes in January 2018.

And, as for the beach enjoyment, guests enjoy complimentary shuttle to the beach club and Bali Collection Shopping complex in Nusa Dua during the stay (daily based on resort schedule)

We look forward to welcoming you back to our resort, and together with the team, we will ensure you will have a flawless stay experience with us.

Have a pleasant day and best regards

Sugeng Purnomo
Executive Assistant Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017

we take ocean view room but when we stay there, our view is "plain dry land with rubbish" view. that`s very disappointing first impression for us.

by concept, the design of the hotel good. but lack of cleanliness.
bellboy and most of the staff is lack of politeness. they won`t greet u in lift or room corridor. they even don`t smile at all. i think that`s not 5 stars attitude crew

the room is furnitury clean but there`s ANT everywhere. there`s only 2 small rubbish bin.
breakfast menu very standart and small portion prepared. but the taste is good

good point in this hotel is about swimming pool. large and good design pool.
there`s children pool with sea concept and sand around

Room Tip: don`t choose ocean view except you want to see plain yet dead ground on twin bed room
  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Moondance1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Crystal L, Director of Sales at The Crystal Luxury Bay Resort Nusa Dua, Bali, responded to this reviewResponded 22 August 2017

Dear Moondance1983,

Greetings from The Crystal Luxury Bay Resort Nusa Dua, Bali

Thank you for staying with us and is appreciate your valuable time to share your experiences. We do apologies you had unpleasant stay with us.

We have addressed your feedbacks to our respective team member for a better enhancement in the future. And, aside from breakfast buffet, we do provide an a la carte breakfast too for our in house guests, couple or single travelers. So guest may have both, buffet and a la carte, at the breakfast at complimentary.

We agree with you, staff politeness and helpfulness and genuine are important to make the guests stay a memorable. Together with the head of department and Training division, we are consistently conducting the training and coaching as well as role play for all staffs, to keep them motivated and refreshed.

We are making positive progress now in the resort. Gym, kids corner, massage treatment room, activities such as pool table/billiard, table football, dart are available for guest pleasure. And, be ready with our future 400sq.m rooftop infinity pool on level 8 with bars, restaurants and wedding chapel, provides you 360 degrees of Nusa Dua views, will be completed sometimes in January 2018.

And, as for the beach enjoyment, guests enjoy complimentary shuttle to the beach club and Bali Collection Shopping complex in Nusa Dua during the stay (daily based on resort schedule)

We look forward to welcoming you back to our resort, and together with the team, we will ensure you will have a flawless stay experience with us.

Have a pleasant day and best regards

Sugeng Purnomo
Executive Assistant Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2017

The Crystal on the bay hotel simply an amazing hotel. Beautiful location, very easy access from Denpasar airport for about 20 mins. Beautiful staff with warm welcome. Always look after you and treat you like a family member. Feeling so relaxed and comfortable environment. You have so many places to sit and read books,relax, hang around,have coffee etc. Beautiful and very clean swimming pool with pool bar. This hotel is the main point and easy access to everywhere. Nusa dua,bali collection, neyoman s beer garden,all food and shopping areas,uluwatu,pandawa beach,karma beach etc. Just 15-30 minutes bike ride to everywhere you need to go in south kuta. I advise if you are a couple you should rent a bike.it's really fun,romantic and easy travelling.There is a GoPro guy which I can recommend you for rent a GoPro with a reasonable price. You must be very careful with the taxi guys as soon as you get out of Denpasar airport. It's better you can arrange your transport with the hotel in advance. Only" blue bird "is legal in Bali. So don't go with uber or any other services. I saw some areas they restricted all other cab services to enter except blue bird. eg: pandawa beach. You need to pay high way chargers some areas while you travel so better keep some cash in hand always. Hotel reception mrs .Ayu is very kind and gives wake up calls and remind our flight time and look after all our needs. Room is very comfortable. Jaccuzi is great to soak up after a long day of site visiting. Food is very tasty and great.Eg : Nasi Goerein,beef burger.Lot of reasonable price spas Available in nusa dua area. They are very good and clean. You will get the maximum comfort for the money you pay. Eg: prada spa. Lot of beautiful beaches very close to hotel. Karma Beach, green bowl,nusa dua beach. Hotel has a shuttle service too for nusa dua beach. If you go Bali I strongly recommend this hotel for you to stay.

Room Tip: Room with jaccuzi is amazing
  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Krishan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Crystal L, Director of Sales at The Crystal Luxury Bay Resort Nusa Dua, Bali, responded to this reviewResponded 22 August 2017

Dear Krishan J,

Greetings from The Crystal Luxury Bay Resort Nusa Dua, Bali

Thank you for staying with us and is appreciate to your valuable time to share your memorable experiences with others here.

Yes, agree with you that our resort is surrounded by interesting places to be explored. Our resort located on Jalan By Pass I Gusti Ngurah Rai Nusa Dua, just 15-minute drive from International Ngurah Rai Airport, 10-minute drive from Benoa Harbour, 5-minute drive to Nusa Dua white sandy beach, Bali Collection Shopping Complex, Nusa Dua's largest convention centre, 10-minute drive to Tanjung Benoa water sport, famous Jimbaran seafood on the beach.

We are making positive progress now in the resort. Gym, kids corner, massage treatment room, activities such as pool table/billiard, table football, dart are available for guest pleasure. And, be ready with our future 400sq.m rooftop infinity pool on level 8 with bars, restaurants and wedding chapel, provides you 360 degrees of Nusa Dua views, will be completed sometimes in January 2018.

And, as for the beach enjoyment, guests enjoy complimentary shuttle to the beach club and Bali Collection Shopping complex in Nusa Dua during the stay (daily based on resort schedule)

Please let us know if there is an opportunity to bring you back to Bali, we are more than happy to welcoming you ‘home’ here at The Crystal Bali.

Have a pleasant day and best regards

Sugeng Purnomo
Executive Assistant Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2017

This is a new 5* hotel in Nusa Dua. The building is not even 100% ready. In fact they're still working on the rooftop facilities. Stayed here for 1 night we were welcomed by a beautiful lobby as well as fresh drinks & cold towels. Staffs were friendly & helpful eventhough i think they are new to work there. The pool & lobby look awesome at night. The pool is just glowing with colour changing lights, and it makes a perfect place to take photo / selfie. Our room was Deluxe room w/ pool view & we were really glad to get such a nice view from the balcony. This room felt just perfect it's clean, spacious, comfortable & beautifully designed.

Our breakfast was a buffet breakfast & i found there was not many choice of food to choose from. It doesn't taste really good either. Maybe didn't quite match the wonderful experience i've had about this hotel since last night. I also found the hotel area is a bit dusty maybe because of the construction work that was stiil on progress over the roof top.

Overall i think this is a recommended hotel with affordable rate in Nusa Dua. I really like the way this hotel is designed. It's like a perfect marriage of nature & modern concept. Hopefully i will get the chance to come back here again next year once the rooftop facility is finished. Recommended.

Room Tip: Ask for pool view / ocean view room which are much better than city view
  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Johan_Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Crystal L, Director of Sales at The Crystal Luxury Bay Resort Nusa Dua, Bali, responded to this reviewResponded 22 August 2017

Dear Bapak Johan_Sentosa,

Greetings from The Crystal Luxury Bay Resort Nusa Dua, Bali

Thank you for staying with us and is appreciate to your valuable time to share your memorable experiences with others here.

We have addressed your feedbacks to our respective team member for a better enhancement in the future. And, aside from breakfast buffet, we do provide an a la carte breakfast too for our in house guests, couple or single travelers. So guest may have both, buffet and a la carte, at the breakfast at complimentary.

We are making the progress now in the resort. Gym, kids corner, massage treatment room, activities such as pool table/billiard, table football, dart are available for guest pleasure. And, be ready with our future 400sq.m rooftop infinity pool on level 8 with bars, restaurants and wedding chapel, provides you 360 degrees of Nusa Dua views, will be completed sometimes in January 2018.

And, as for the beach enjoyment, guests enjoy complimentary shuttle to the beach club and Bali Collection Shopping complex in Nusa Dua during the stay (daily based on resort schedule)

Please let us know if there is an opportunity to bring you back to Bali, we are more than happy to welcoming you ‘home’ here at The Crystal Bali.

Have a pleasant day and best regards

Sugeng Purnomo
Executive Assistant Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2017

Benoa Bay is known as mangrove conservation area, located near Bali’s popular tourist sites - Nusa Dua, Sanur, Kuta, as well as the Bali Mandara Toll Road - the 1st floating toll road in Indonesia, which strectch across the Bay.

We stayed at The Crystal Luxury Bay Resort Nusa Dua Hotel to celebrate its sneak preview.
I brought my wife and son here for 3 nights and we had everything we needed: spacious cozy room with king size bed and comfortable pillows, great TV channels and wifi.

The hotel staffs were kind and helpful.
Good quality of breakfast buffet with various of menu options.
Nice swimming pool that you may spend plenty of your time.
l would recommend you with family and friends to stay for year-end festivities: wrap up 2016 at this newly-opened hotel.

  • Stayed: December 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Andi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Crystal L, Director of Sales at The Crystal Luxury Bay Resort Nusa Dua, Bali, responded to this reviewResponded 22 August 2017

Dear Bapak Andi L,

Greetings from The Crystal Luxury Bay Resort Nusa Dua, Bali

Thank you for staying with us and is appreciate to your valuable time to share your memorable experiences with others here. We have shared to our team members on this great news.

Yes, agree with you that our resort is surrounded by mangroves and other interesting places to be explored. Our resort located on Jalan By Pass I Gusti Ngurah Rai Nusa Dua, just 15-minute drive from International Ngurah Rai Airport, 10-minute drive from Benoa Harbour, 5-minute drive to Nusa Dua white sandy beach, Bali Collection Shopping Complex, Nusa Dua's largest convention centre, 10-minute drive to Tanjung Benoa water sport, famous Jimbaran seafood on the beach.

And, aside from breakfast buffet, we do provide an a la carte breakfast too for our in house guests, couple or single travelers. So guest may have both, buffet and a la carte, at the breakfast at complimentary.

We are making the progress now in the resort. Gym, kids corner, massage treatment room, activities such as pool table/billiard, table football, dart are available for guest pleasure. And, be ready with our future 400sq.m rooftop infinity pool on level 8 with bars, restaurants and wedding chapel, provides you 360 degrees of Nusa Dua views, will be completed sometimes in January 2018.

And, as for the beach enjoyment, guests enjoy complimentary shuttle to the beach club and Bali Collection Shopping complex in Nusa Dua during the stay (daily based on resort schedule)

Please let us know if there is an opportunity to bring you back to Bali, we are more than happy to welcoming you ‘home’ here at The Crystal Bali.

Have a pleasant day and best regards

Sugeng Purnomo
Executive Assistant Manager, Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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