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All reviews lagoon pool lagoon access room spg member rooftop bar small road kids club in room dining beachwalk shopping mall hotel is located breakfast spread small balcony suite room duty manager front office checking out beach walk main pool
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Reviewed 11 December 2015

We loved this hotel so much, especially the pool and the warm Jacuzzi inside the pool. great food and not pricey too. great spot for holiday with kids. they took care of my left behind thing and i was able to retrieve it back. Thank you for making such a wonderful stay.

Room Tip: ask for the room at the end of the pool on the 3rd floor. nice view and not noisy.
  • Stayed: December 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank melkusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masri_GeneralManager, General Manager at Four Points by Sheraton Bali Kuta, responded to this reviewResponded 26 December 2015

Hello melkusa,

Thank you for writing this review and sharing your experience.

Appreciate as well for sending us your compliment and appreciation to our food, associates, Four Points by Sheraton Four Comfort bed and all the extra on it.

Looking forward to have you stay with us again at more comfortable way. Feel free to drop a note at Masri@fourpoints.com if you need our assistance. Thank you!

Regards,

Masri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2015

Stayed here for three nights as a landing spot after a very long flight. Very decent prices for the value. Hotel is huge and located on a quiet (in comparison) street in Kuta.

Pros
7 minutes drive from the airport which is great if you've come from a long way.
Free Wifi and complimentary water bottles
Amazing customer service and friendly attendants
24hr room service.
Great selection of TV channels (HBO, MTV Asia...)
Beautiful property, incredible rooftop and pool.
Good selection of hotel menu at an affordable price
Clean room and bathroom
Comfortable bed
Close proximity to Kuta Beach aka surfer haven (15 min walk from hotel) and good walking distance to Seminyak Beach as well (another hour from kuta or 20 mins by car)
Near busy shopping streets and beach mall
Clean facilities and amenities.
Room dining menu and food is excellent. You won't be disappointed if you choose to order in.

Cons:
Slightly noisy - you can hear motorcyclists driving but the noise level is minimal in comparison to Kuta.
Hotel is fairly new, about 6 months old so not very well known to cab drivers/mototaxi in case you get lost. You'll be fine in the event you err too far however do keep the address on you.

Overall, I was impressed by the genuine kindness of the staff from offering tips, directions or simply delivering room dining. The hotel is great and location is a perfect hub for seeing many Bali spots (Uluwatu, Tanah lot, Nusa Dua, Seminyak, some areas of Kuta, South Kuta and easy trips to Jimbaran Bay) before heading north to Ubud/Canggu.

  • Stayed: December 2015, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank joliefolie20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masri_GeneralManager, General Manager at Four Points by Sheraton Bali Kuta, responded to this reviewResponded 26 December 2015

Hello joliefolie20,

Thank you for your favorable review. We trust you enjoyed your stay with us and hope that your nice impression will bring you back to the Four Points by Sheraton Bali, Kuta when you are next travelling our way.

Your feedback and suggestions are well delivered and would be our concern to make your future stay always in a great shape.

We’re looking forward to welcoming you again and meeting all of us here. Stay in touch and feel free to contact us at Masri@fourpoints.com.

Regards,

Masri
General Manager

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Reviewed 8 December 2015 via mobile

This four points lived up the the SPG brand. Located in the loud busy area of Kuta, the hotel is very nice. Kind of hard to locate but once inside the hotel it was great. Very cool pool with swim up rooms available.

Restaurant onsite was great. Easy & convenient.

The staff at hotel was vey friendly & helpful.

I would stay here again if In the area!

Stayed: November 2015, travelled with friends
Thank Ryan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masri_GeneralManager, General Manager at Four Points by Sheraton Bali Kuta, responded to this reviewResponded 26 December 2015

Hello Ryan F,

Thank you for being our loyal SPG member. We do hope you enjoy the most of #spglife here.

Send us your notes to Masri@fourpoints.com if you have more thoughts & wants to arrange something more in the future. See you soon again!

Regards,

Masri
General Manager

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Reviewed 6 December 2015 via mobile

Stayed here for 3 nights with my hub & 2 young kids (3 & 5 yr old). We stayed at the pool access room beside the kids pool. Day 1, my daughter (5 yr old) had a cut bottom of her big toe. Theres some blood but we didnt think much of it. Day 2, my son was bleeding quite badly on both his feet. Theres cut on his bottom of his toes, his big toes are most affected. We found out only when we are moving him from the kids pool to the lagoon pool. My hub rushed him to the lobby n we rec immediate attention from the security guard, nurse, cleaners and the duty manager. The nurse cleaned n dressed his wounds. Luckily it was not too seriously and he was able to walk quite normally on day 3.

I think the workmanship is pretty rough hence the edges are tough for kids. The hotel acted quickly n flushed out all the water for inspection. They also assured us that we can call for a doc at anytime n they will cover fully.

Apart from this unfortunate incident, we like Four Points. It is very new, the kids room is in progress. We were upgraded to a family room and it was awesome.

It has great potential to be a true 5 star if they pay attention to details. For instance, the workmanship is rather poor. We notice the edges on the pool r quite sharp and one of the tiles and light on the roof pool have already fallen off. And some of the decor in the toilet have already turn rusty.

And we saw one of the staff actually sweep the dirt into the lagoon pool while cleaning the balcony which is a big turn off.

Otherwise we thank the staffs and Alpito for attending to us so quickly. And the kids are already saying that they missed Four Points ;)

Stayed: December 2015, travelled with family
Thank LZ_Cheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masri_GeneralManager, General Manager at Four Points by Sheraton Bali Kuta, responded to this reviewResponded 26 December 2015

Hello LZ Cheong,

First of all, we would like to have our sincere greetings to your boy. We wish him well. Apology for the inconvenience happened on the incident. We make sure the same thing won’t happen again.

Thank you for trusting us to take care of your stay. Your notes towards workmanship would be on top of our list to be fixed and cleared. Our Kids Club is under construction and would love to invite you try up when it is finished beautifully.

We definitely meet you again anytime soon when holidays brings you to Bali, let us hear and connect with you via Masri@fourpoints.com. Happy holidays to you and the kids!

Regards,

Masri
General Manager

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Reviewed 4 December 2015 via mobile

My wedding anniversary took me along with my fly to Bali Indonesia and as an spg member my hubby chose four points by Sheraton at kurta Bali the only thing I felt pissed off was the narrow lane Kalam benesari where the hotel was located otherwise the rooms ,breakfast,staff and all other amenities were at their best for a respectively new hotel as this was.
We booked two rooms both with double beds and upgraded for one in a suite which was beautiful. Room service,housekeeping and all other depts. were good enough. The in room dining was not only reasonable but was tasteful.we chose lagoon view sorry but didn't know they mean a wave pool by lagoon and there were pool view and pool and lagoon acess rooms as well. Couples go and have fun at Jura four points by Sheraton!kids you also will be pampered by your own pool and club at the hotel premises.everything reasonable ,always smiling staff,hardworking team makes it one of the best in my wish list only the location could have been better but never mind even rose comes with thorns and we love it to possess.yonto,Anik,subagiya,Aneka and many more who served us for 17days and took a good care of my health issues due to accident during water sports I thank you from deep of my heart and wish to come again.......will miss you all a lot...

Stayed: November 2015, travelled with family
Thank Sanjy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masri_GeneralManager, General Manager at Four Points by Sheraton Bali Kuta, responded to this reviewResponded 26 December 2015

Hello Sanjy66,

Happy wedding anniversary! We’re so happy to be part of your celebrations and your long stay.

Trust this email will be delivered to all of our associates mentioned on your review and all of us here, we would also thank you for trusting us to be your hotel in Bali. We hope you have a wonderful vacation in Bali and start planning the next one soonest. There are more to explore in Bali, for sure.

Connect to Masri@fourpoints.com and let us arrange what suits you best on your next (longer) stay at Four Points Bali. See you soon!

Regards,

Masri
General Manager

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