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Reviewed 8 March 2018 via mobile

The staff tell me that this hotel is 20 years old, and it looks so. Even though the compound is huge with greenery, the hotel itself looks very tired and needs updating. Rooms are so very dark and depressing, so if you are out and about the whole day, then it's OK. The restaurant for breakfast is an open concept, if you are not used to this Balinese humid atmosphere, by the time you have finished your breakfast, you are drenched with sweat.

The housekeeping staff take ages to bring anything, by the time he brings the towel he forgot to replace earlier, you had forgotten you asked for it.

Very disappointed with the entire stay, will never stay here again.

I've lived in Bali for 8 years till 2013 and been coming back here three times a year since and trying many hotels, but this is one of the worst as a four star hotel.

Date of stay: March 2018
Trip type: Travelled solo
1  Thank Yokey-Pokey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2018

We stayed at this hotel in a ground floor room near the swimming pool. The breakfast is great and the gardens surrounding the rooms are nice. The pool, bar and food service (snacks etc...) provide a pleasant setting during our stay. The hotel is behind a wall and gate so security is good.

Room tip: Ground floor room with pool view.
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank chucka4949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018

We liked it because:
- The pool villa is one of the nicest rooms we’ve ever stayed in!
- The location literally couldn’t be any better
- Super Instagram worthy
- Had great amenities for the price!

We recommend Sun Island White Rose for travelers who:
- Want to be in the HEART of Kuta, but still want their own tranquil space
- Need all the amenities, but still need to stick within budget
- Like bars, restaurants, and all the nightly hotspots
- Don’t mind a little bit of noise since the location is so good

The Room:
You need to stay in the Pool Villa. It’s JAW DROPPING! Everything about it is so luxurious and a fraction of what you would pay in any other city in the world.
Through a beautiful wooden door we had our own private oasis with tons of greenery, a private pool, extra wide cushioned lounge chairs, and private patio. Inside the first room was a super plush king bed with floor to ceiling mosquito net (which was actually super romantic looking!) chaise lounge, desk, and TV with DVD player (with a million DVD stores in the area that sell movies for under $1!)
The next area was Part 1 of the bathroom: 2 full length mirrors, a massive mirror over double sinks, miles of counter space, 2 luggage racks, and tons of storage. All tiled and very executive feel.
Part 2 of the bathroom was through 2 frosted doors and had 2 closets, safe, fridge, coffee/tea, and the most BEAUTIFUL TUB I have ever seen! (really check out the photos!) The back of the bathroom was all glass to the outside, making it feel like an ‘outdoor’ bathroom. The toilet and shower were both located just outside the glass, making them truly outdoor! Showering with the Bali breeze (and sometimes rain) was a wonderful experience!
We stay in so many luxury accommodations but this room really made an impression on me! It’s just SO grand!
* We posted a room tour video, search for it on Youtube!

Check In:
Welcomed with a cool towel, fresh detox type juice, and had our bags taken to our villa for us.

Wi-Fi:
Worked with no interruptions, but too slow.

Food:
The breakfast buffet was enormous and had everything you could ever want for breakfast! Literally! There was a egg station, waffles, pancakes, cereal, fruit, breads, mie goreng, normal breakfast foods and even some unconventional (but delicious) things like: chicken wings, pesto pasta, veggies, etc. First time I had found peanut butter in Bali as well!

Pool:
Our private pool was small, but perfect! It was bigger than a ‘plunge’ pool and really helped us beat the heat mid day.
The main pool is big and just a few steps from the villas, with plenty of lounge chairs.

Spa:
Great spa! We didn’t bother going off the property because we knew how good the spa was based on our stay at another Sun Island property (Legian). The couples treatment room was very luxurious with ginger tea served afterwards. They always have a spa promotion posted, which are fantastic deals, so keep an eye out for the posters. We went 3 times for massages during our stay.

Gym:
Such a nice touch! Many hotels in Bali are missing gyms, so it was great to have access to a very well equipped on during our stay! It had everything from treadmills, elliptical, bikes, yoga mats, free weights, weight machines, and more.

Location:
Right in the heart of everything. You couldn’t be any closer to the action without living inside a club. Through a small driveway, the entire city will instantly appear. In that alley there is also a mini-mart for getting drinks and snacks. The beginning of the alley is right at the Bali Bombing Memorial, a huge Guardian drugs, Vi Ai Pi, Sky Garden, and every other bar/club/restaurant you could imagine. (Food tip: Vi Ai Pi has a lunch special for 100k for a large pizza that feeds 2 people, coke, and glass of wine! YA!) Beach is also about a 15 minute walk in the heat, but super fun as you go through low priced markets and shops.
To Note about location: At night, you can hear some of the bass and music from the clubs. That is the trade-off for such a great location. I personally sleep with ear plugs anyway, so it did not bother me at all. It’s not ‘too loud to handle’, but it’s a great thing to be aware of for super sensitive people. I would rather have some noise than be in the middle of nowhere.

In Summary:
It was so nice to be able to walk to everything we needed within 2 to 5 minutes!
The people watching in the area is amazing and the nightlife is great.
Our pool villa couldn’t have been ANY nicer and we are so glad we ended our trip to Bali in such a luxurious and impressive suite!

Room tip: Go for the pool villa! SOOO luxurious!
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank TravelOffPath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

Staff are friendly but not very efficient.
We were escorted to the incorrect room first with many apologies.
Got to our ground floor room to be met with an apalling smell like wet carpet.
Spent an uncomfortable night (my wife hardly slept).
After a good breakfast we approached reception staff who promised us an upstairs room which didn't eventuate after several hours.
Finally were given a satisfactory room after much discussion.
We're now happy but shouldn't be this hard.
This is a nice hotel in a great location.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank EricJ608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

Almost halfway through my stay here so doubt things will change much. The breakfast is varied and buffet style. Good food. Rooms are clean, spacious and cool enough. Some housekeeping issues need to be sorted: coffee etc wasn't replaced daily. Staff are very helpful and super friendly though. It's kind of tucked away just off Legian St, so it's really close to shops and clubs but also, once you're in, it feels like you're miles away.

Date of stay: February 2018
Trip type: Travelled with friends
Thank craighl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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