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Tan
Perth, Australia

Excellent hotel

4.0 of 5 bubblesReviewed 31 Oct 2019via mobile
Fantastic location, friendly staff, great facilities, awesome pool, buffet breakfast is extensive and caters for all family members, poolside menu also great. Will visit again. Bedroom large and comfortable, bath and shower in en-suite, rooms have balconies, bed large and comfortable.
Date of stay: October 2019
Trip type: Travelled with friends
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Reviewed 31 October 2019

On arrival no airport transfer as promised no worries we caught a cab. Arrived at the hotel at 1.00 am, no assistance with our luggage and the porter just pointed at the reception counter.
Paid for our two rooms by Visa card then told the hotel does not accept Visa card for the room service account and they required $100AUD cash. Refusal resulted in no account for the duration of our stay.
The rooms are old and tired and stank. One room the taps fell off the shower and the other had curtains rails that did not meet in the middle leaving a 20 cm gap to ensure a sunrise wake up call ever morning. When I complained they hooked the curtains together so then the curtains were permanently closed, complained again and they moved the tracks creating another gap at the end. Requested another room which was refused.
Determined to have a good holiday we escaped the rooms and headed for the pool area the main feature that has brought us back to this hotel for many years. Only to discovery major renovations under construction. No notice was received of the planned renovation at the time of booking or the 6 months leading up to our arrival nor at the time we checked in.
No swim up bar, no Captain Pablo, no games, no activities, noise of construction, cement dust drifting across the pool, forced to pay for every drink in cash, sunlight streaming into the room every morning at 6.00 am resulted in a very disappointing 6 days.
The spa also under renovation and relocated, spa reception was rarely manned. Made two appointments on both occasions staff were late for both.
Check out was the same as check in, staff disinterested, unhelpful, no assistance with luggage. 2 star service at best.

Room tip: Does not matter what you ask for they give you whatever suits them.
Date of stay: October 2019
    • Value
    • Rooms
    • Service
1  Thank LoveTravel599464
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 October 2019 via mobile

I have stayed many different places in bali, both budget to more up-class and I’m also not one to complain and simply try to make the most of any situation.
I was quite disappointed from the beginning with this place. My fiancé and I were heading there for a 5 night stay for her birthday so in order to try make it a bit special I emailed the hotel days before our arrival asking if we could arrange a nice little personalised welcome and happy birthday pack of some description as a surprise or a private special dinner service the first night obviously to be covered expense wise by myself.
Not only did they not arrange or offer to arrange anything but they didn’t even bother to acknowledge or reply to my email.
Then on arrival, I literally had to unblock 90 percent of the holes in shower head of calcium so we could have a decent shower.
The curtains were so full of holes they let in so much sunlight in the morning it was like having the lights on so a sleep in was out of the question, we subsequently requested they change them which they did. Pictures attached of the curtains.
Our room was booked as a deluxe double with a queen bed but what we got was 2 single beds pushed together and up against a wall so entry was only from one side and we couldn’t cuddle in the middle or we’d fall down the gap. The room overall was anything but deluxe.
There is major renovation works going on in the hotel which they make no mention of on the website.
Many of the staff seem unfriendly and just appear they can’t be bothered.
I love bali, love the people and travel there frequently but I would never stay at the Kuta paradiso again. Very disappointing and really ruined our special birthday trip.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank 132clementd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2019

We come to Bali every year (if not a couple of times a year) and like to try different hotels. Have to be honest i have never left a review on trip advisor but i feel that this hotel has been disppointing!! We decided to Stay at Kuta Paradiso with my family (2 adults and 2 teens) for 7 nights. We arrived late first night, when went to see pool half is closed for renovations. Nothing was mentioned on their webpage nor was informed at reception on arrival.
Found staff to be unfriendly (security guards were good) and unapproachable. Decided to spend a day by the pool with the family, order food (took a while) when arrived son's loaded fries had metal in the food. Returned the chips and was told foil (wasnt not -was to hard). As returned that food my husband took a bite of his falfeel roll and was digusted as was full off hair (not one strand but many- if only one hair understand things happen). Pool staff were good until we mentioned we would speak to management and then asked not to and they would sort it. The reaction made us question if staff put complaint in.
Reception told us couldnt find manager, advised would wait. Once management eventually arrived,they know nothing about it. Management called pool staff up and cook. Said sorry. That was the end of it.
Bath towels in room a couple of days had organge/red stains on them when went to use fresh towels. Air con isnt good, sweat at night on coolest setting. Other than that room was good for a family!
Breakfast poor. Food general cold and wouldnt say great variety.
Most definitely wouldn't be staying here again and wouldn't recommended hotel to families.

Date of stay: October 2019
Trip type: Travelled with family
Thank Hannah_191105
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2019 via mobile

I really wanted to give this hotel 5 stars. I was excited to stay here with my daughter. I keep telling her before our stay, we are going to stay with hotel with nice play ground and beautiful pool. We chose this hotel because the good reviews here, but we are very disappointed by the whole experience.

- Unprofessional staff. Start with airport pick up. After 1 hour waiting at the airport, I found out the hotel not able to pick us up, their excuses was because we are booking at the last minutes. Prior to this, we confirmed the hotel with 2 phone calls, they agreed to pick us up from the airport. If they never agreed to it, I could take a taxi to the hotel without waiting for 1 hour. Truly not professional. Very disappointing.

- The room looked very old, tired and dated. Bad smells like sewage or something I can’t put my finger to it. This is one of the oldest looking hotel I ever stayed in Bali during my 20 years visit.

- Kids club looked really old, tired and smells dump. Very limited, has 2 old broken rides. My daughter almost fell from it. We left after 5 minutes there.

- The pool under renovations. Not as beautiful like the picture I saw on the internet.

- Breakfast has big selections with just ok taste, except the waffles was delicious.

- They do has not old and tired towels though hahaha

Very disappointing. We will never stay at this hotel again. Not recommended!

Date of stay: October 2019
Trip type: Travelled with family
1  Thank samawa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2019

I desperately wanted to give this hotel five stars, as truth be told we've loved the bulk of our experience here and this is the second time we've stayed here. However, the state of the wireless internet available to guests is utterly abysmal. We complained 4 times, was taken seriously once - which led to a momentary (10 - 15 minute) fix after they restarted their server. Unfortunately they've got some sort of rate limiting system which slices bandwidth up between rooms, and ultimately leads to a horrifically bad, painful, slow, frustrating experience. They were told multiple times, and during our stay we saw multiple guests bring the issue up with the front desk only to be told to "restart their device", "forget the network, and reconnect". It was clear to us that they knew their experience was poor and were simply deflecting guests.

Again, it's unfortunate because outside of this the other amenities were great. The kids club is excellent, pool was great (despite being renovated during our stay) and I'll echo other guests feedback re: the breakfast - it was excellent. Staff have generally been polite and eager to help (even letting the kids feed the koi at breakfast). We stayed in a basic room and were still really pleased with the rooms themselves and felt they were excellent value.

The sad thing is I've been trying to post this for the last 2 days -at- the hotel, but the connectivity has been so bad I can't get to the website. I've managed by tethering to my phone via international roaming hotspot. The internet here is -that- bad.

Room tip: Bring your own internet connectivity
Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
Thank lesterfamilywa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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