This hotel is well located with quality restaurants and shopping near-by. It proudly advertises it is 5 star but in reality it is in need of a bit of attention. The hotel has been around for a number of years and sadly it is starting to look a bit tired. Breakfasts are just ok. The pool was being upgraded so can't comment further. Gym is tired, but the staff are nice.
Dear Zulu0175,
First of all, thank you for your feedback on us. It is with regret that I have learned about your feedback during your stay with us. I am very sorry that certain aspects of your stay were less than perfect. We valued your feedback and thank you for let us know. We will do some improvements in the future for a better stay for you.
Hope to see you return to us someday soon and we will demonstrate our improvements on your next visit.
Once again, thank you!
Regards,
Ellysa Simatupang
Marketing Communication Manager.
Was honestly very disappointed by the whole experience . Initially there was no one one to pick us up from the airport but we had lost our luggage and were 1/5 hours late so after doing rounds at the airport over and over at 1.30 in the morning we thought we would pay for our own taxi to the airport only to find out on check in that the man was there still there and just not visible with so many people picking up hotel guests .
We checked in fine the man at front desk was lovely and welcoming . We got into our room only to find a note to say the pool was under construction from 10am till 5pm and that we would have to swim in the kids pool.
I opened our balcony to see our view photos attached . So disappointing
Pool staff were not very attentive and you basically had to order 2 drinks at a time because it took so long for them to make them .
Room was not clean and staff were not very attentive
For the price I would pick another hotel .
Thank god our kids were not there otherwise I would have never stayed .
Dear Jodi G,
Please accept our apology for the inconvenience caused during your stay. We already pass your feedback to our related department head and It is really regretful that we cannot reach your satisfaction during your stay with us. Keep in mind that we do take your feedback very seriously and will take it as a chance to do the improvement for the future.
Thank you for your input and we sincerely hope that you still give us an opportunity to show our best products and service in the future.
Regards,
Ellysa Simatupang
Marketing Communication Manager
Located in the heart of Kuta, walking distance from Kuta beach, Discovery mall and all of finest restaurants. Though rooms are small, they are well maintained and clean. Comfortable bed and good water pressure. Breakfast spread was quite satisfying with Indian food available as well. Staff is cheerful and courteous. There was some noise coming from nearby clubs at night, but subsided after about 11pm. Wifi connectivity was very poor.
Dear VandanJK,
Thank you for leaving this feedback of your recent stay at Kuta Paradiso Hotel. I am delighted to hear that your experience was good. However, it is also disappointing to know that your stay was not perfect due to noisy from outside.
Again, thank you for the feedback and we look forward to welcoming you back to Kuta Paradiso Hotel.
Best Regards,
Ellysa Simatupang
Marketing Communication Manager
Maybe for foreign people, that hotel is amazing. But for me, its just like average old hotel in Bali. I dont get spesial thing on there. That hotel get the advantage from great location where is close with Kuta Beach, Discovery Mall, restaurant. I am very dissapointed for bad smell of my room. Honest appreciate for hotel staff and security who is always kindly welcoming, helping, smilling.
Dear cand89traveler,
Please accept our apology for the inconvenience caused during your stay. We already pass your feedback to our related department head and It is really regretful that we cannot reach your satisfaction during your stay with us due to issues in the room. Keep in mind that we do take your feedback very seriously and will take it as a chance to do the improvement for the future.
Thank you for your input and we sincerely hope that you still give us an opportunity to show our best products and service in the future.
Regards,
Ellysa Simatupang
Marketing Communication Manager
This is a late review .
I had visited this excellent hotel in September 2015 along wid my family.
The hotel, staff, amenities, breakfast buffet, everything was simply amazing.
The employees right from the concierge...front desk.. cleaners..room attendants all were extremely courteous.
The room was well cleaned every morning and the bathrooms were disinfected each day.
We stayed here for about a week and felt like home.
The buffet breakfast was a never ending spread right from live cooking station to the dessert table.
This is one of the best hotels in Bali.
We extended our stay from 5 days to a week bcoz of the warmth of this hotel.
I'd like to highlight to the staff that while I was packing my luggage in a hurry, I erroneously packed the hotel towel in my luggage as we were getting late to check out.
I only realized this when I got back to my home country.
Kindly note, this was completely unintentional and I apologize for the same.
Kindly accept my apology and if need be, I am willing to send the towel/payment of the towel to the hotel.
I have the best holiday at Bali and would never forget my stay in this amazing property KUTA PARADISO !
Dear ShinChan131,
We sincerely thank you for choosing our hotel as your holiday destination and appreciate you for taking the time to write us a nice review of your experience with us.
It delights me that you were totally thrilled by the facilities, the service, and the offers. We are committed to creating unforgettable memories for our guests and I am happy you found everything perfect. Your kind words have been shared to all the staff as this will serve as a great motivation to continue to give service excellence.
Once again, I would like to thank you for your kind and encouraging words and look forward to welcoming you back at Kuta Paradiso Hotel.
Best Regards,
Ellysa Simatupang
Marketing Communication Manager
