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Kuta Paradiso Hotel
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Kuta Paradiso Hotel
ABee82
Melbourne, Australia

Amazing pool, great breakfast

Review of Kuta Paradiso Hotel
4.0 of 5 bubblesReviewed 9 July 2019
My husband and I stayed here for 4 days in June 2019.

For us, the location was great. You are close to the beach, massage places, shopping, convenience stores, pharmacies and loads of restaurants.

The pool here is amazing! It is huge and comprises of a variety of sections. Some are deeper than others, making it perfect for sitting, swimming, playing and finding a spot for kiddies. There is also a separate, shallow kids pool right next to the main pool.

The gym is quite well-equipped. It smells strongly of mildew, but you get past that pretty quickly.

However, unfortunately, the rooms smelled a bit mouldly or like mildew. If you've ever been to Bali, you'll know this is pretty common. The smell wasn't too bad, but it wasn't nice. (As a frame of reference, I've only been 3 hotels/resorts in Bali that did not smell awful or ordinary in the room).

I did not find the staff here to be overly helpful, but if you are happy with the hotel location and the pool, and you're an independent and confident traveler that doesn't need their help, then this wouldn't necessarily be a problem.

Top Tips: We were upgraded to a pool view room, a nice thing in theory, but the room was close to the restaurant and function area - ask for a room away from the restaurant/function area if you want to turn in early or have a sleep in, as these spots can be a bit noisy at times.
Date of stay: June 2019
Room Tip: Ask for a room away from the restaurant, function area and pool for somewhere a bit quieter.
Trip type: Travelled as a couple
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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KPH_Bali, Manajer Hubungan Masyarakat at Kuta Paradiso Hotel, responded to this review
Responded 9 July 2019
Dear Abee82,

I'm happy to hear you enjoyed your overall stay in your recent stay at Kuta Paradiso Hotel Bali and I could not agree more that our location and the pool are the strongest points that make many guests want to stay with us.

However, it is sad to know that you must experience an uncomfortable issue in your room. Please note that management take your comment seriously and we are committed to always bring the best to our guest. After reading your feedback, it is quite surprising for us to know that our staffs are not helpful, so to prevent this issue happened again in the future, we will do a refresh training regarding the service.

Should you decide to return for a stay, I am certain that you will enjoy our beautiful hotel.

Kind regards,

Ellysa Simatupang
Marketing Communication Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 July 2019
Room standard quite disappointing

Rated 5 star by booking.com, checked into to room.
Room was dusty and lights were dim. Saw a fat lizard ran across the tv console lights. What makes it worse was, someone else open my room door in the next 10mins. Oh my horror, do i still give my confidence to this hotel? Went down to reception to ask for change of room. Fully booked was the reply.
Booked for double room, yet reception replied was a request which is not confirmed.
Well, i have no other choice to continue to stay as i have paid for 2 nites.

Date of stay: July 2019
Trip type: Travelled as a couple
Ask AileenL7574 about Kuta Paradiso Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KPH_Bali, Manajer Hubungan Masyarakat at Kuta Paradiso Hotel, responded to this reviewResponded 10 July 2019

Dear AileenL7574,

I would like to sincerely thank you for your stay among us at Kuta Paradiso Hotel and for the time you have taken to share your feelings with us. It is very valuable for us to read guests' feedback to help us work on areas that need improvement.

It is always disappointing to know that you did not enjoy the room and the service. I understand how frustrating it was and apologize for the disappointment. More, we regret that the room did not match with your expectation which makes you stayed in the same room for the whole 2 nights due to high occupancy on your stay period. We always take your comment seriously and I already pass your comment to the management and we will do investigation for it if you could tell us your room number and period of stay.

Once again, thank you for having stayed with us, and your detailed review. We sincerely hope to have the pleasure of welcoming you back. Please feel free to email me, should you need further assistance and discuss your experience at marcom.mgr@kutaparadisohotel.com



Regards,

Ellysa Simatupang
Marketing Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019
Beautiful Hotel

A classy hotel loved by most people. If you are looking for a wonderful hotel close to Matahari and lots of places to eat and shop, well this place is for you. Just down the road is Waterbomb Park, Discovery Shopping Centre and lots of markets.

Room tip: Nice big and roomy rooms with excellent breakfast and a lovely pool.
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Ask Hilda E about Kuta Paradiso Hotel
Thank Hilda E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KPH_Bali, Manajer Hubungan Masyarakat at Kuta Paradiso Hotel, responded to this reviewResponded 10 July 2019

Dear Hilda E,


Thank you for writing such a positive review of your recent stay at our hotel. It was a true pleasure hosting you and look forward to welcoming you again in the nearest future.



Warmest Regards,

Ellysa Simatupang
Marketing Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2019
Outstanding Hotel

First time at this venue. On arrival greeted with great check in service along with welcome drink. Room was amazing. Breakfast plenty of choices. 1 hour massage and food vouchers came with the package. Stayed 3 days. Couldn't fault at all. Great location to beach and shopping precinct. I will be staying at this venue again and recommending to family and friends. Well done to all at Kuta Paradiso

Date of stay: June 2019
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Ask Mark H about Kuta Paradiso Hotel
Thank Mark H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KPH_Bali, Manajer Hubungan Masyarakat at Kuta Paradiso Hotel, responded to this reviewResponded 10 July 2019

Dear Mark H,

It is fantastic to know that you have a very good experienced stay with us from the service to the facilities. It is exactly what we have given you, the ultimate escape and unforgettable memories. Nothing that makes us happy than knowing how you got us as a perfect hotel to stay and it is our pleasure to read that you will recommend us to your family and friends.

We will pass on your kind comments to all staff here and we look forward to welcoming you back to Kuta Paradiso Hotel Bali.


Warmest Regards,

Ellysa Simatupang
Marketing Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2019 via mobile
Four days of nothing

We had a quick 4 day break recently - after all when comparing Perth @6 degrees and Kuta @28 degrees- why wouldn’t you?
Our stay at the Paradiso started with a free airport pick up, a welcome drink and a room upgrade . Although touted as a Pool view room, 504 is barely that due to the overgrown nature of the trees. Some pruning would make the view better and the pool water warmer.
Breakfast was plentiful and the choices varied, though the food was often not as hot as I would have liked it
The room and facilities were clean though a couple of maintenance issues were noted and reported to the hotel
Nothing was easy to do at the Paradiso - balconies to enjoy the sun, a HUGE bed to nap on, and attentive but not intrusive staff.

Date of stay: June 2019
Trip type: Travelled as a couple
Ask Susan S about Kuta Paradiso Hotel
1  Thank Susan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KPH_Bali, Manajer Hubungan Masyarakat at Kuta Paradiso Hotel, responded to this reviewResponded 10 July 2019

Dear SiouxCitySue,

Thank you for your time in leaving a review regarding your stay at Kuta Paradiso Hotel. We are glad that your overall stay is okay. However, we deeply regret to read your feedback about the service on your time spent with us. I already pass your comment to the management, and we will improve the level of our service for the future.

Again, I very much appreciate your constructive feedback and we do hope that we can welcome you back to our hotel.


Warmest Regards,

Ellysa Simatupang
Marketing Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2019 via mobile
Best hotel ever

Excellent hotel in Kuta with friendly staff. The hotel is traditional and way too amazing! 5 minutes walk to lipo and discovery mall as it has a prime location. Even after I left, I can’t get enough of the hotel stay. Definitely worth 5 stars or even more ...

Date of stay: June 2019
Ask Dick_lim_ about Kuta Paradiso Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KPH_Bali, Manajer Hubungan Masyarakat at Kuta Paradiso Hotel, responded to this reviewResponded 10 July 2019

Dear Dick_lim_,

Thank you so very much for your kind review. Our hotel is located strategically and one of the best in the Kuta area. I am glad to hear that all of the staff here were able to make a difference during your stay and it turned to a memorable one.

Once again, thank you and we are looking forward to your next trip to Bali!


Warmest Regards,

Ellysa Simatupang
Marketing Communication Manager

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