We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ramayana Resort & Spa
Ranked #23 of 251 Hotels in Kuta
Certificate of Excellence
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointing”
Reviewed 6 May 2012

I was in Bali for 5 days with my husband and another couple. We emailed to confirm our booking of 2 bedrooms with King sized beds. We both were there to celebrate our anniversary and were disappointed to discovered we were given 2 bedrooms of twin beds instead. After a call to the front desk, the staff agreed to do the switch to a double room the next day as there were no double rooms available then. #unhappiness no.1

The next day, we went out for a trip and left it to the hotel management to transfer our belongings to the new rooms. My room was ok but my friend had a huge shock of her life. There was a talisman on the top of her balcony door (which was dark, gloomy and facing a huge satellite dish which has a huge bee hive under it. Note, that is all you can see... no view but just the satellite and bees). The manager came up and tried to explain that it could be a prank left by the last occupant. That only mean that housekeeping failed? Or theres more to it?#unhappiness no.2

Fortunately, there was another empty double room available and they were promptly moved to a new room. Both our beds creaked even with a slight shift, my friend's tv volume turned up and down by itself, my aircon vent had a rattling sound, my bathroom's comb accessory was dirty eventhough it was in its box. #unhappiness no.3......

Breakfast has moderate variety but also lots of flies flying around the seating area.

Location is fantastic. So centralised that you can opt to go 3 different ways to explore and walking distance to the beach. We even walked to Legian which was just 10mins walk to get to.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank aevril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this review, 8 May 2012
Dear Guest,

Warmest Greetings from Ramayana Resort & Spa!

On behalf of the whole staff of Ramayana Resort & Spa, we would like to take a moment to thank you for your recent visit to Ramayana Resort & Spa.
We are extremely concerned to note your dissatisfaction above. We apologize for the inconveniences that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors

Best regards,
Wayan Wirasa
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,615 reviews from our community

Traveller rating
    660
    648
    194
    76
    37
See reviews for
375
620
81
37
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (469)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2012

We just spent a week there for our wedding where over 40 people attended.
The Ramayana staff especially Chandra (our wedding coordinator) were exceptional through-out the whole process. Our room was amazing, it was decorated upon our arrival and our guests were also all very happy with their rooms.
Thank you so much to all the staff at the Ramayana (especially Chandra) for a wonderful stay and amazing wedding!!
Angela and Kerry

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 9Ange9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this review, 10 May 2012
Dear Valued Guest,

Thank you for choosing to stay with us for your special precious wedding and we appreciate your sharing the experience with us. We are happy that we met your expectations and that you had a most memorable experience while staying with us.
Thank you so much for letting us know that Chandra has done well in delighting our guests. She is certainly GEM!

Once again, thank you for sharing the feedback with us. We do look forward to welcoming you back to our Resort in the near future!

Warmest regards

Wayan Wirasa
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 April 2012

Another enjoyable stay at the beautiful Ramayana .. Fabulous hospitality an
Looking forward to another stay later in the year .. well done to all staff an management
At Ramayana. .. The best of the best !!!

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laci0303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this review, 8 May 2012
Dear Guest,

Thank you for choosing to stay with us and we appreciate your sharing the experience with us. We are happy that we met your expectations and that you had a most memorable experience while staying with us.

The big family of Ramayana Resort and Spa look forward to welcoming you back to our Resort in the near future.


Warmest regards

Wayan Wirasa
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 April 2012

Stayed at Ramayana Resort & Spa for 2 nights with my brother and a friend of ours. We had a family room wich was really comfy and big. The room had 2 single beds and one kingsize. The balcony was very big, overlooking the street. Bathroom big and clean, had a big bathtub and a shower next to it.

The hotel is cituated right in central Kuta, next to Kuta square, and close to a big shopping mall and the waterpark.

Poolarea really nice, though the poolbar is quite expensive.

Overall, good hotel, good location, good rooms. I can defintly recomend this hotel

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this review, 8 May 2012
Dear Guest,

Greetings from Ramayana Resort and Spa,

We are happy to be chosen as your preferred holiday Resort recently.

It is pleasing to hear that you had a most enriching and distinctive experience while staying with us and we do look forward to welcoming you back to the warmth and indigenous hospitality of Ramayana Resort and Spa on your next stay in the near future.


Yours sincerely,

Wayan Wirasa,
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
1 review
Reviewed 21 April 2012

The food was great. staffs are very friendly.. it is unfortunate the toilet is very ruin and the guest lift was under reconstruction. but overall i love this place..

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riezqi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this review, 8 May 2012
Dear Guest,

Thank you very much for your review and very valuable feedback.
It is my understanding that you have gone through a few unfortunate situations during your stay, and I would like to sincerely apologize for the inconvenience caused.

I hope we will have the pleasure of welcoming you back to the Ramayana Resort and Spa.

Best regards,

Wayan Wirasa
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuta hotels
0.7 km away
Kuta Seaview Boutique Resort & Spa
0.2 km away
Kuta Paradiso Hotel
Kuta Paradiso Hotel
#41 of 251 in Kuta
1,562 reviews
0.3 km away
Grand Inna Kuta
Grand Inna Kuta
#42 of 251 in Kuta
2,144 reviews
Show Prices
Show Prices
Show Prices
0.6 km away
The Kuta Beach Heritage Hotel Bali - Managed by Accor
0.5 km away
Alaya Resort Kuta
Alaya Resort Kuta
#4 of 251 in Kuta
650 reviews
0.9 km away
Febri's Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to Ramayana Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ramayana Resort & Spa

Property: Ramayana Resort & Spa
Address: Jl. Bakung Sari, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Kuta
#8 On the Beach Hotel in Kuta
#10 Family Hotel in Kuta
#14 Romantic Hotel in Kuta
#14 Spa Hotel in Kuta
#16 Luxury Hotel in Kuta
Price range (per night): $37 - $189
Hotel Class:4 star — Ramayana Resort & Spa 4*
Number of rooms: 26
Official Description (provided by the hotel):
Located in a heart of Kuta, Bali, the resort is hidden away in a tranquil tropical garden, complete with serene koi pools with cascading water features providing the soothing sound of running water. Close to International airport, Kuta Beach, Kuta Art Market, Shopping Center (Discovery Mall, Kuta Square, Kuta Center, and 5 star shopping mall "Kuta Beach Walk"), Food Center, Water bomb, and only walking distance to Night Club. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, lastminute.com.au, Expedia APAC, Hotels.com, Priceline, Wotif.com, Ctrip TA, TripOnline SA, Hotelopia, Evoline ltd, HotelQuickly and Cancelon so you can book your Ramayana Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramayana Resort And Spa
Ramayana Resort Kuta
Ramayana Resort & Spa Bali/Kuta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing