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kazza2904
Australind, Australia

Cleaning nightmare

3.0 of 5 bubblesReviewed 1 Sept 2011
Had a severe touch of 'travelers sickness' as they seem to call it in Bali. Couldn't get our room cleaned up. Tried 3 times and in the end after a heated conversion with staff and eventually the front desk on what bleach and disinfectant was finally got a clean room. Just wiping over the floorcwith a mop and water and a spray of air freshener does not clean a room. Pity the people who would have come into the room after us
Date of stay: July 2011
Trip type: Travelled with family
3.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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7,330 - 7,335 of 8,897 reviews
Reviewed 1 September 2011

The pool was amazing, the breakfast was amazing, the location was amazing, the service was amazing, the staff were amazing, the atmosphere was amazing, the cleanliness was amazing, the range of activities was amazing, the furnishing was amazing, the structure and design was amazing, the safety was amazing, the loft room was amazing, PRACTICALLY EVERYTHING was AMAZING! The only down side would probably be the bathroom in the loft room, as the shower played up a bit and the fact that there was no sitting area, not much of a balcony and the tv was average BUT the loft room has now been refurbished and by the looks of it on the website, it too looks absolutely AMAZING! So there is literally nothing to worry about. This is exactly why we have already booked to come back :)

Room tip: Although the view from our loft room balcony wasn't the best, it still pursued a great insight into the life of Bali
Date of stay: September 2010
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank de2500
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2011

On the main beach of bali (Kuta beach) hard rock hotel is one of the coolest experience we had. The hotel has good food and cool lounges and clubs, and facing the main beach it always windy. It was the perfect location to get sight of the first rise and see the sunset, and move with the people to party and enjoy.

Date of stay: October 2010
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank prateekjalan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2011

We stayed here in August for eight nights. We had a deluxe room which was very clean however there was a musty smell throughout our stay. The hotel was obviously aware of this as they had an electric deodoriser in the room when we arrived. Parents should be careful of this as it is plugged in at the floor level and the plugs in Bali are far from kiddy safe.

Breakfast was included in our package and was buffet style. They had all the normal breakfast stuff and the omelettes cooked to order were pretty good. We dined at the Hard Rock café on one evening which turned out to be expensive.

The pool area was excellent. A really good setup for kids and adults alike. There are Cabana’s available for hire starting at a very reasonable 125,000 Rp ($15 AUD) for the day. The toddlers/kids pool is entertaining and there are also some straight short water slides that the kids loved.

Drinks at the hotel are exorbitant. A cocktail typically costs 120,000 Rp ($14 AUD). Bintang beers are 56,000 Rp ($6 AUD) but you do get a buy two get one free deal on the Bintang. This detracts from the pool area as they don’t allow outside food or beverages so if you want to stay in a Cabana all day expect to pay a bucket load of cash if you have a few drinks. My wife and her sister went to Centre Stage after dinner one evening and it cost over $200 AUD between them. Not too sure if this is the same everywhere in Kuta hotels but it was certainly cheaper to drink at a bar.

We ate in one night and ordered room service. The food was good however those that like spice will have to ask for it. We found that everywhere in Bali the food is somewhat turned down for foreigners, even if you ask for it to be spicy and hot. Chilli lovers really need to ask for hot hot.

Overall our stay was relaxing and what we expected except for the price of drinks. The service was excellent and all staff were very friendly and accommodating. However next time we’re in Bali we will probably stay somewhere outside of Kuta.

Date of stay: August 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Twistie V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2011

My Husband and I along with our 4 children stayed here in July for 7 nights.
We had a great time the hotel is in a great spot central to everything, The staff were great and the Room Service staff were fantastic as they steralised my Babies bottles. Which was a massive help. The Pool was beautiful and the Cabanas were fun. The Spa was to die for and the Kids had so much fun with the kids package which included a massage and Chocolate body wrap. Our Balinese massage's were beautiful and we felt so relaxed after.
It was expensive in Bali terms and the drinks were overpriced but we didnt mind. The food was good and the Breakfast had enough variety for everyone. Everyone was helpful and we just really enjoyed our time in Bali. The only bad point is that there is no lift or ramp to the pool. It is very hard with 3 kids and a pram..

Date of stay: July 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank TraceyF4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2011

The GM - Andrew Khoo and his staff of enthusiastic Hard Rockers do a fantastic job of creating a positive atmosphere. From the time I pulled up and checked in, everyone was so friendly and polite. My room was extremely comfortable and I really enjoyed watching the music videos on the Hard Rock channel. Food was delicious.

Date of stay: August 2011
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank BangkokRon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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