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“Nice ambience ”
Review of Hard Rock Cafe

Hard Rock Cafe
Reserve a table
2
Mon, 10/2
20:00
Ranked #57 of 878 Restaurants in Kuta
Certificate of Excellence
Price range: AU$8 - AU$24
Cuisines: American, Steakhouse, Bar
More restaurant details
Restaurant details
Good for: Groups
Dining options: Dinner, After-hours, Breakfast, Lunch, Delivery, Reservations
Description: Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
Reviewed 9 April 2018 via mobile

We went there in the night around 9 to have dinner and enjoy the live music. Food and drinks were very expensive. 200k for a drink. Our bill was around 1 million for two.
Live music experience was very good. Food was good and service also fast.

Date of visit: April 2018
Thank U_PratapSingh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria S, Public Relations Manager at Hard Rock Cafe, responded to this reviewResponded 10 April 2018

Dear U_PratapSingh!
Thank you for sharing your feedback with us! We are happy to know you had a good time at Hard Rock Cafe Bali! Thank you for rating us high and hope to see you back again for more awesome experience! You rock!

Best regards,
Daria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (3,347)
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626 - 630 of 3,347 reviews

Reviewed 8 April 2018 via mobile

Really nice music. Hard rock put up the very good music nice sound system performance
All in all nice to start a party with.
Starts performance at 10

Date of visit: April 2018
Thank 382samrats
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria S, Public Relations Manager at Hard Rock Cafe, responded to this reviewResponded 10 April 2018

Dear samrat s!
Thank you for visiting us during your holiday and sharing a feedback about your Hard Rock experience in Bali!
We are happy to know that i was a memorable one and we managed to impress you with our live music!

Hope to see you again and wishing you a pleasant travel!

Best regards,
Daria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018 via mobile

As always I try to visit every Hard Rock Cafe I can find when I’m in a new place. I’ve been to over 10 different cafes but unfortunately had the worst experience in Bali.

This cafe has no free refill and I had to pay 3 euros for a can!! of 33ml cola zero...ridiculous especially for this area.

The food didn’t have a lot of flavor and the fries weren’t very tasty either.

I also had bones in my chicken club sandwich which I had to fish out of my mouth..not very elegant in a restaurant.

The only positive thing was that when our plates were collected and I said the bits left on my plate were bone we got some discount on the bill and a free scoop of ice cream.

I really wish our over all experience would have been better. Now I feel kind of bad dragging my friend in here with me.

Date of visit: April 2018
Thank Alyssa K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria S, Public Relations Manager at Hard Rock Cafe, responded to this reviewResponded 10 April 2018

Dear Alyssa K!
Thank you for visiting us during your holiday in Bali and for taking your time to place a feedback. We appreciate customers who let us know when things aren’t right and apologize that your experience at Hard Rock Cafe Bali did not meet your expectations and turned out to be disappointing.
Regarding your comment about the refill, yes it is true that we do not do the refill as it is done in European and American Cafes. However, our management is going to revise this policy in the nearest future to improve the guests experience.
Regarding the quality of chicken in the sandwich, your comment has been forwarded to the Kitchen Manager and he will discuss this matter with our suppliers and kitchen team to avoid such situations in future.
We are glad to know that our managers made a discount and gave a free dessert trying to improve your experience and sad to know that it did not help, surely if they knew earlier about the fact that you are disappointed with your meals they would make an immediate change of your sandwich.
Hope you will give another chance during your next visit so we can show you the real Hard Rock quality of food and service and thank you again for letting us know about your experience!

Best regards,
Daria

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Reviewed 6 April 2018 via mobile

We went for lunch and cocktails overlooking the hotel and pool. Our meals were huge, cocktails so yum and staff are all very hospitable and knowledgeable on the menu. A little on the pricey side, but it was a treat.

Date of visit: March 2018
Thank GoldGypsy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria S, Public Relations Manager at Hard Rock Cafe, responded to this reviewResponded 10 April 2018

Dear GoldGypsy
Thank you so much for such a positive feedback!
It is a great reward and motivation for our team to know that our guests are having a memorable experience with us!
Hope your time in Bali is as rocking as your visit to Hard Rock Cafe Bali and hope to see you again!

Cheers,
Daria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Had live music playing which was nice, but too loud to have your own conversations. Food was nice but definitely overpriced and lights are very dim. Staff were very friendly and energetic. Tupelo chicken was awesome, dont bother with the bruschetta.

Date of visit: March 2018
    • Value
    • Service
    • Food
Thank Alizoho
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria S, Public Relations Manager at Hard Rock Cafe, responded to this reviewResponded 6 April 2018

Dear Alizoho!
Thank you for visiting us at Hard Rock Cafe Bali and sharing your feedback with us!
We are happy to know that you have enjoyed our service and live band and apologize if the quality of the sound made you feel uncomfortable. We are working on solving this problem to improve our guests experience.
Regarding the prices comment, yes, our prices are not low, but to provide the high quality, large portion food made of imported ingredients and drinks made of certified liquor together with amplified service in the ambiance of rock'n'roll museum with authentic memorabilia on our walls we simply have no other choice.
We really appreciate your detailed feedback and we hope to improve the experience we provide and hope to see you again at Hard Rock Cafe Bali !

Best regards,
Daria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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