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Reviewed 17 May 2017

I was there on 08/05/2017 to took my coupon (birthday present from my sister) for 2 hrs chocolate massage. I just surprises for the welcoming of the receptionist who was super for me, very warm welcome although I am local, originally from Bali. Here I can see that she was not differentiate of the guests.
Massage was good, therapist was OK, just when I had shower I just feel cold even I used warm water maybe because a hole in one of the ventilation.
Another one that not in my expectation was I thought the spa with the pool as the picture on the internet. hehe... maybe that the picture of the villa

Stayed: May 2017, travelled solo
1  Thank Jero D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavenderVilla_21, Pemilik at Lavender Villa & Spa, responded to this reviewResponded 1 July 2017

Dear Jero D,

Warmest Greeting from Lavender Villa & Spa
Thank you very much for taking time to write a review for us.
We are glad to heard that you were happy and enjoy our 2 Hours Chocolate Massage on our Spa Center.
You should be able to do massage at the Villa, but in accordance with the request of guests. And may incur additional charges if it is not included in the package on your coupon.
Once again thank you very much. We hope that you will come back to stay at our villa and try the other facilities that we have and have been improved. We are looking forward to welcoming you again at Lavender Villa.
Thank you.
Best Regards
Young Sook Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017

We spend 4 nights at this villa and the experience is very good. This villa is located in Kuta but away from the crowded areas. The beach is 30 minutes walk or 15 mins ride via taxi. The airport is only 10 mins ride from Villa. So this is a good choice if you have early/late check in or check out.

The rooms and pool are neat and clean. The villa offers good privacy and is in a quiet location.

The reception staff takes care of minute details and tracks requests by noting down. The staff offers exceptional service and is a highlight of stay.

Pros

1. Excellent location close to beach and airport.
2. Clean rooms and pool
3. Good ambience and privacy
4. Well trained staff and good service
5. Excellent value for money.

Cons
1. In the villa we stayed the bathrooms fittings are old and require replacement.
2. The breakfast spread can be improved by bringing some more variety to dishes.

This was one of bookings I have done without reading reviews in tripadvisor. After the reading the reviews with mixed ratings, I was bit hesitant. But the villa, its facility and staff proved me wrong and whole stay was good.

Overall it is very good place to stay in Kuta for couples and offers good value for money. Recommended.

Room Tip: Choose villa with private pool.
  • Stayed: April 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank vinayasurya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavenderVilla_21, Pemilik at Lavender Villa & Spa, responded to this reviewResponded 1 July 2017

Dear Guest,
Thank you very much for taking time to write an amazing review for us. Thank you very much for choosing our villa as a place for your special moment. We are so glad to heard that you were really happy during your stay here. Everything was so good and great. It's not only because provide the best services and hospitality for our guests as always to be one of our missions here, but also it's because we have nice guests like you.
We will always improve our services and facilities again and again from time to time so that one day when you come back again we could provide the best services and facilities than before. We really hope you will come back to stay here again one day and we will so excited to welcoming you at our villa at that time. Once again thank you very much and we are really so happy could be a part of your special moment and the best memorable day in your life. Thank you.
Best Regards
Young Sook park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2017 via mobile

The rooms are fabulous with a huge bathroom that includes a shower and jacuzzi type bath. Outside is a pool, clean and refreshing. The decor is great, bed is very comfortable and ac effective.

It's a twenty minute walk to Kuta beach and there is a Hardies (large departmental store) less than a block away.

Service was outstanding and my wife highly recommends the Lavender spa treatment.

The breakfast was included and had an evening meal, both tasty and filling

Stayed: January 2017, travelled as a couple
Thank sky_fly_drive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavenderVilla_21, General Manager at Lavender Villa & Spa, responded to this reviewResponded 13 January 2017

Dear Guest,

Thank you very much for taking time to write an amazing review for us. Thank you very much for choosing our private villa as a place for your special moment. We are so glad to heard that you were really happy during your stay here. Everything was so good and great. It's not only because provide the best services and hospitality for our guests as always to be one of our missions here, but also it's because we have nice guests like you. We will always improve our services and facilities again and again from time to time so that one day when you come back again we could provide the best services and facilities than before. We really hope you will come back to stay here again one day and we will so excited to welcoming you at our villa at that time. Once again thank you very much and we are really so happy could be a part of your special moment and the best memorable day in your life. Thank you.

With Best Regards
Young Sook Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2016 via mobile

Service was good but the accommodation at villa not so good as we can see the trip advisor
Still need to improve how to satisfied customer
Aircond not cold ,no water ..better choose other place.good is ,the room & pool deco just nice for honeymooners

Stayed: September 2016, travelled as a couple
Thank VeronicArulS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavenderVilla_21, Sales Admin at Lavender Villa & Spa, responded to this reviewResponded 8 November 2016

Dear Guests,
Thank you very much for taking time to write a review for us. Thank you very much for choosing our villa as a place to stay in Bali. We are glad to heard that you were happy with our service and honeymoon decorate, although the accommodation not so good for you.
We do apologize regarding the accommodation at villa not so good enough, actually we always tried hard to provide the good accommodation to our guests and we will always improve time to time to make our accommodation more good and good again. So, thank you so much for your review regarding about our accommodation, surely we will improve again.
Once again thank you very much. We hope that you will come back to stay at our villa again and try the other facilities that we have and have been improved. Of course, we have special price for our repeater guests. We are looking forward to welcoming you again at Lavender Villa.

Thank you.
Best Regards
Ari Handana

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Reviewed 12 August 2016 via mobile

The check in experience was.... is what you called sweaty. I came early excited by the picture. But came heavily disappointed that i leave within 2 hours. And doesn't want to spoiled my experience in Bali. Choose not to argue and forfeit 3 night stay. Hotel Management isn't helpfull on this one.

The villa ground is not what you called luxury. It is less than average with small alleys and shabby.

The room. Forget it. It doesnt smell nice and feels creepy. Not worth your money. My smartphone does a good job though when pictured so it doesn't look to dark.

The villa with (not exactly) a pool. Seems better. But also far from luxurious.

Its likely that the hotel heavily rely on night time checkin and low lighting to hide failing maintenance and shabby room

Of all my exeprience with TA rating. this by far the most off. The others who rated this 4 to 5 stars must've been drunk or doesnt know what luxury really mean. At best it is 2.5 stars for the pool villa. And 0.5 for.other room.

Spend somewhere else. Totally.

Stayed: August 2016, travelled solo
3  Thank Ahmad_da
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LavenderVilla_21, General Manager at Lavender Villa & Spa, responded to this reviewResponded 22 September 2016

Dear Mr. Ahmad Dedi Affandi,

Warmest Greeting From Lavender Villa and Spa.

Thank you very much for taking time to write a review for us. Thank you very much for choosing our suite cottage room for three nights.
We are sorry to hear that you were disappointed with our suite cottage room. It was so regretful to hear that you didn’t like Lavender Villa and Spa and stay only 2 hours at our suite cottage room. We do apologize on some points that made you unhappy and disappointed. Your comments is stimulating us to work better and improve better. Actually, the suite cottage room that you booked is the lowest category at our villa and the price also lowest and cheaper with the other category. The room is big enough and similar with our villa, but the difference is only it doesn’t have private swimming pool. We will improve it again from time to time to provide the best services and facilities to our guests. Please give us the chance, next time if you come to our property and stay with us, you will be feeling better and enjoying your time. Please accept our sincere apology and sincerity, I would like to invite you to come to our one bedroom villa with private swimming pool because you only stay two hours at our suite cottage not our one bedroom villa. So that's why we would like to ask you to stay at our one bedroom pool villa with private swimming pool. You could stay here and see our improvement.
We are looking forward to welcoming you again at Lavender Villa. We will really excited if you will come back to stay at Lavender Villa and Spa again.
Thank you.

With Best Regards
Young Sook Park

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