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Reviewed 22 June 2018

We were 4 persons taking 2 deluxe rooms and stayed for 3 nights.
1. Deluxe rooms are very small in size, 6ft height person cannot stand in a room.
2. Food is average and there is no Tandoor items available in the hotel although it is mentioned in the Menu card.
3. Service is not good. We ordered soup in the dinner and it was 45 minutes to wait for single soup and when we called the room service they said that the soup we ordered is not there and the person is went outside to brought a soup. We were so annoyed and cancelled the order.
4. Parking facility is available.
5. Price we payed for deluxe rooms is not suitable.
6. Location of the hotel is good, All the rooms are Valley view facing. But main problem is that the hotel is in between the Mall road.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
Thank Deepanshu_Mathur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

We booked couple of rooms on 17June.
The rooms were clean and good but the manager was not courteous and even asked us to book another hotel in the night.
The food at this place was really terrible so would advice staying away on that.
In a word at 4000/room this is definitely not worth it.

Stayed: June 2018, travelled with family
Thank Ankit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2018 via mobile

It was some time in winters a few years ago that I took a family trip to Mussoorie. The weather was cold, almost freezing the air. It was sort of a season, I guess but we didn't find trouble finding a hotel for us. On our search for a good hotel we stumbled upon Hotel Emerald Heights located at Camel Back Road. The hotel opens to a picturesque of the valley upfront.

About the hotel- it is accessed through stairs from the camel back road, where one set opens to their reception while the other adjacent one opens to the others part of the hotel where they have cottages built. The main wing has normal rooms for people lessor in number. For larger groups they have the option of cottages or for those who wish to experience a pseudo isolated retreat.

We had booked the cottage where there were two nice and cosy rooms with a small fire place in the corner of the bigger bedroom. As it was too cold at the time there were electric mats on the mattresses for heating it. The services of the hotel are nice with a friendly hotel staff. It is well connected with lots of shops nearby.

I would say it is a nice hotel, overall

Stayed: June 2018, travelled with family
Thank epicureanconfessions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018

Visited Mussoorie in Feb. As I did not have a pre-booking, hence I was not exactly having any idea about this hotel. However when we reached Mussoorie, suddenly met one of the hotel representatives who offered us to check out their place. They had a car for pick up at the local cab drop point and from there it was hardly 5 mins. From the hotel the mall road is a hike of 5-7 mins. We had a beautiful view of the hills around from the balcony, food was great with reasonable price,staff were very helpful and polite. If you are looking for a quiet noise free serene stay...I would recommend this accommodation.

Room Tip: Rooms with balcony gives a beautiful view of the surrounding hills, mainly the Camel-Back mountain.
  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Debottam44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2017 via mobile

We visited Mussoorie to enjoy a break from the scorching heat of the plains, and that's exactly what we got in the hill station and our stay in Hotel Emerald Heights. It is situated close to Mall Road, yet away from its rush and noise. The hotel staff is polite and extremely helpful,especially an attendant named Sunil. They offer to ferry you to and from the central points of Mall Road at a nominal price. We stayed in their spacious and cosy cottage, it was a good experience. The views from the balconies are spectacular. The food is good too. The simplicity and efficiency made our stay in the hotel - and Mussoorie - a memorable one! Highly recommended!

Stayed: May 2017, travelled with friends
Thank Vidya_Vinaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emerald2001, Owner at Hotel Emerald Heights, responded to this reviewResponded 29 May 2017

Thank you it feels so good to be appreciated. It boost the morale of the staff who work so hard to please the guest

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