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All reviews food quality is awesome mouth watering food peak summer excellent hotel excellent hospitality special thanks peaceful location ramnagar fort room service buffet breakfast the hotel reception awesome stay western standards hustle and bustle varanasi airport front office staff modern hotel
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Reviewed 16 July 2018

The hotel staff was not cooperative ! I believe his name was Krishna at the front desk.
They wanted the bill cleared on every order of room service ! The room service boy was always ready with the bill with the order ! Every hotel sends the bill but we just have to sign it and send back ! And clear that amount on check out.
I never had this experience ! i have booked many 5 Star hotels but they even never ask for payments unless i checkout .

  • Stayed: July 2018, travelled with family
    • Service
1  Thank SachitS28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VishalDVNS, Front Office Manager at Grapevine Varanasi, responded to this reviewResponded 19 July 2018

Dear Mr. Srivastava,

Greetings from Hotel Grapevine, Varanasi!

We thank you for choosing Hotel Grapevine as your preferred choice of accommodation in Varanasi and sharing your valuable feedback with us.

We have made a note of your comment with concern regarding your payment issue at the time of order. As per our hotel policy if guest checked-in without luggage so there is instruction to pay at the time of order itself. The issue highlighted by you has been taken up sternly with the concerned staff. Trust this lone incident in no way would dilute your association with the Grapevine, Varanasi. We will make sure that you carry back better memories of your visit with us in the future, and towards this please allow us to be of service to you once again.

It was indeed a pleasure to have you with us and we look forward to welcoming you back to Grapevine, Varanasi soon.

Kind Regards,

Vishal Dwivedi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

Excellent hospitality specially Mrityunjay and Krishna and dishes are too tasty. Locality and architecture of hotel is grand and beautiful. My daughter is fond of fountain. But please maintain a aquarium my daughter miss that

Stayed: July 2018, travelled with friends
1  Thank AnkitS3002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VishalDVNS, Front Office Manager at Grapevine Varanasi, responded to this reviewResponded 16 July 2018

Dear Mr. Sharma,

Thank you for giving us your valuable time to review on tripadvisor – we are delighted you had a truly comfortable stay with us.

My colleagues and I consider ourselves fortunate to have the opportunity to work in such a beautiful hotel and create lasting unforgettable memories for our wonderful guests like you. Nothing inspires us more than receiving such encouraging feedback.

We are grateful for your kind comments about the Grapevine, atmosphere, restaurants, food, staff and their service. I have shared your compliments with my entire team, whose efforts made this possible. We will work to add aquarium to our facilities for kids entertainment as suggested in your feedback.

We look forward to welcoming you again at Grapevine, Varanasi.

Kind Regards,

Vishal Dwivedi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018

Have been visiting regularly for work at Varanasi and this hotel has been a very option for me. Never had any issues with the place. Any small glitch is always attended right away. The food is always good and never got disappointed. The staff here are very courteous and they make you feel comfortable. Particularly the restaurant staff Mr. Mritunjay and Mr. Krishna are always to welcome you and keep checking on you till u leave. The place is good and definitely have good staff to take care of you.

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank jkboppana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VishalDVNS, Front Office Manager at Grapevine Varanasi, responded to this reviewResponded 4 July 2018

Dear Mr. Boppana,

Thank you for giving us your valuable time to review on tripadvisor – we are delighted you had a truly comfortable stay with us.

My colleagues and I consider ourselves fortunate to have the opportunity to work in such a beautiful hotel and create lasting unforgettable memories for our wonderful guests like you. Nothing inspires us more than receiving such encouraging feedback.

We are grateful for your kind comments about the Grapevine, atmosphere, restaurants, food, staff and their service. I have shared your compliments with my entire team, whose efforts made this possible.

We look forward to welcoming you again at Grapevine, Varanasi.

Kind Regards,

Vishal Dwivedi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

I visited this hotel recently while in transit from/to Varanasi Airport to Singrauli. It is located on the side of holy river Ganges. It is bit away from hustle and bustle of city. However, one can easily reach City or Airport by cab.
The hotel has spacious parking, good interiors and tasty food. The rooms are spacious and well decorated.
Overall a good option for stay while in Varanasi.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Service
Thank Abhijit L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VishalDVNS, Front Office Manager at Grapevine Varanasi, responded to this reviewResponded 3 June 2018

Dear Mr. Abhijit L,

Thank you for sharing your feedback on TripAdvisor and for your kind words of appreciation.

We are delighted that the hotel, it’s service standards and food were up to your expectations.

Your kind words of appreciation have been shared with the Management Team . Thank you for this encouragement.

It was indeed a pleasure to have you with us and we look forward to welcoming you back to "Grapevine, Varanasi" soon.

Kind Regards,
Vishal Dwivedi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018

Hotel is at prime locality, first stay will not be LAMENTABLE. recommended with business class travelers to stay in tier B city as the location is usual. Food is normal with good staff behavior and better maintenance.

Room Tip: Business class suited
  • Stayed: November 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Shashank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VishalDVNS, Front Office Manager at Grapevine Varanasi, responded to this reviewResponded 22 May 2018

Dear Mr. Shashank S,

Thank you for sharing your feedback on TripAdvisor and for your kind words of appreciation. I do thank you for your time to intimate us about your experiences at Grapevine.

As you know we are located in cool & calm place away from city hassle & noise.

It was indeed a pleasure to have you with us and we look forward to welcoming you back to Grapevine, Varanasi soon.

Kind Regards,

Vishal Dwivedi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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