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All reviews rooftop restaurant the river turret room heritage room hotel staff narrow lanes excellent view boat ride your luggage balcony overlooking spent nights ganga aarti old city rana guide ghats sunrise
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Reviewed 15 May 2018 via mobile

Stayed here last Friday and Saturday night. Arrived at about 10pm and found reception, got the key - was told I could go sleep and come back in the morning to check in, nice touch.
Location is perfect, right on the ghats and all the action.
They upgraded my room to a river one. Room 506 I think. Was small but prefect for what I needed.
Air con strong and bathroom functional.
Didn’t eat in the restaurant so cannot comment but the view was
Great!!

Stayed: May 2018, travelled solo
Thank Heber D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2018 via mobile

Lovely staff, very welcoming. We arrived very late and allowed us to order food at restarunt when they were about to close. My mother has stayed on 3 separate occasions and has been well looked after every time. Clean food and room. Beautiful view of Ganges from balcony outside our room but watch out for the monkeys who can be out there in the morning.

Stayed: February 2018, travelled with family
Thank Jeri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjay p, Guest Relations Manager at Dwivedi Hotels Palace on Steps, responded to this reviewResponded 1 May 2018

Dear Guest,

"Greetings From Hotel Palace On Steps !!!!!!!

Thank you so much for sharing your feedback. It was a pleasure to serve you again and we are happy that you enjoyed our services and food. We hope to welcoming you and your guests back again to Hotel Palace On Steps . Varanasi and assure you and your guests of our best services.

Warm Regards

HOTEL PALACE ON STEPS
PHONE NO - 0542-2450970 , 2450971

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018 via mobile

We stayed two nights in a room with a balcony and beautiful interior with an amazing view over the ganges. The room was very clean with a very comfortable bed, nice furnishings and good bathroom with 24 hr hot water. The location is excellent, just on the ghats but also peaceful. Our room had a turret type domed ceiling and beautiful light. The staff are extremely friendlg and helpful.
The terrace restaurant does good veg and non veg options and breakfast was included.
And the price of the room is extremely reasonable.
Highly recommend.
Emma and Richard

Stayed: January 2018, travelled as a couple
2  Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjay p, Guest Relations Manager at Dwivedi Hotels Palace on Steps, responded to this reviewResponded 31 January 2018

Dear Guest,

"Greetings From Hotel Palace On Steps !!!!!!!

Thank you so much for sharing your feedback. It was a pleasure to serve you again and we are happy that you enjoyed our services and food. We hope to welcoming you and your guests back again to Hotel Palace On Steps . Varanasi and assure you and your guests of our best services.

Warm Regards

HOTEL PALACE ON STEPS
PHONE NO - 0542-2450970 , 2450971
MOBILE NO - 09415527839

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018

We stayed here in the heritage room. Had a great experience and awesome vibes. The Location is one of the best feature. Closer to the beautiful Ganga Aarti and away from the crowded cities and traffic. Will visit again. ...

  • Stayed: December 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank SuyogL5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjay p, Guest Relations Manager at Dwivedi Hotels Palace on Steps, responded to this reviewResponded 31 January 2018

Dear Guest,

"Greetings From Hotel Palace On Steps !!!!!!!

Thank you so much for sharing your feedback. It was a pleasure to serve you again and we are happy that you enjoyed our services and food. We hope to welcoming you and your guests back again to Hotel Palace On Steps . Varanasi and assure you and your guests of our best services.

Warm Regards

HOTEL PALACE ON STEPS
PHONE NO - 0542-2450970 , 2450971
MOBILE NO - 09415527839

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018 via mobile

Starting with the pros:
- cannot beat the location. Very central and right by Ma Ganga.
- excellent staff
- hot water

Cons:
- the room itself was average. We paid for a maharaja river view room with balcony, which was the best room available, but were disappointed with the outcome. The room was like a shoe box, with no windows. There is a tiny door to duck through which takes you out to a small balcony which is totally enclosed in glass. This wasn’t what we had had hoped for when booking a balcony room on the Ganges. The room was dark at all times. Also, the cleanliness was not up to scratch. The linen and towels were old and dirty and in desperate need of replacing. This was the most expensive room on our entire month long trip to india and unfortunately the worst in terms of comfort and cleanliness. I find it hard to recommend this place, although it’s not my first visit to Varanasi and I know that other places here are in similar condition.

Stayed: January 2018, travelled as a couple
Thank raki_j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanjay p, Guest Relations Manager at Dwivedi Hotels Palace on Steps, responded to this reviewResponded 31 January 2018

Dear Guest,

"Greetings From Hotel Palace On Steps !!!!!!!

Thank you so much for sharing your feedback. It was a pleasure to serve you again and we are happy that you enjoyed our services and food. We hope to welcoming you and your guests back again to Hotel Palace On Steps . Varanasi and assure you and your guests of our best services.

Warm Regards

HOTEL PALACE ON STEPS
PHONE NO - 0542-2450970 , 2450971
MOBILE NO - 09415527839

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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