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All reviews kerala cafe banaras hindu university butter chicken marriage ceremony centrally located hotel both veg and non veg buffet breakfast is the heart of the city front office staff business hotel decent place to stay house keeping prime location basic amenities plus point located close pleasant stay
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Reviewed 18 June 2017 via mobile

Visited with family. Good room. Tasty food
Ok service. It is in center of city. All tourist spots near by. Rooms are spacious.Parking of vehicle is available with separate drivers area for their comfort. Only pro

Date of stay: June 2017
Trip type: Travelled with family
Thank nileshkedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamotel, Owner at Diamond Hotel, responded to this reviewResponded 7 July 2017

Dear Sir,

Thank you for your kind words of appreciation.
Please give us a chance to host you again.

Best wishes
M Agrawal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017

I had a 4 days stay in this Hotel, and was largely peaceful and calm. It has an internal restaurant which provides good Indian/Continental food. Wi-fi connectivity too was nice. The location is near to Ganges and BHU. Well connected to other place in Varanasi. A mall (Vijaya) is just adjacent.

Date of stay: July 2016
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank ManishKMishra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamotel, Owner at Diamond Hotel, responded to this reviewResponded 10 June 2017

Dear Mr Mishra

We are glad you had a good stay with us.
Please do visit us again.

Best wishes
Mudita Agrawal

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Reviewed 10 May 2017 via mobile

Recently I took my family including grandchildren to the city of my alma mater-Banaras or Varanasi-to show them BHU Campus, Ganga Ghats, Sarnath and other tourist places.
It was an exceedingly pleasing, comfortable, and exciting trip. Everyone enjoyed this outing tremendously primarily due to our stay at Hotel Diamond.
Diamond hotel is strategically located in a central open area, has modern comfortable rooms, infrastructure, and other facilities. Staff is polite and service-oriented.
Next and every-time now, we shall be staying at Diamond while in Varanasi.

Date of stay: April 2017
Trip type: Travelled with family
Thank Pramod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamotel, Owner at Diamond Hotel, responded to this reviewResponded 11 May 2017

Dear Guest

Thank you for your kind words.
We are glad we were well suited to your needs.

We look forward to your visit again.

Warm regards
Mudita Agrawal

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Reviewed 28 April 2017 via mobile

We had a couple of nights in Varanasi. We quite liked the location close to the Ganges but far enough away to escape. The road by the hotel is super busy, not for the fainthearted. There is a handy supermarket next door for stocking up with supplies.

We cheated and arranged a pick up at the station. Though the guys on the travel desks are complete bandits, they will rip you off at the first chance. The receptionists know it as well. It really sucks when you can't ask the hotel for basic impartial advice. If you ask reception for a tuk tuk price, they send you to the travel desk and they will tell you it is 300 to the railway station, actually it is 150. We had quite a few examples of trying to get help from them.

We asked for a nice room as it was our wedding anniversary. We were afforded no favours. The first room stunk of cigarette, odd for a non smoking hotel. I used to live with smokers and this was bad. I told the porter and he said no problem and picked up the ash tray. As if that would solve the problem!! At reception they claimed it was a non smoking room, he backed down when I said there was an ash tray in the room and eventually gave us another room.

The room lacked toilet roll, even although we asked for more. It was strictly rationed and counted out sheet at a time. I am not sure what the point of a toilet roll when he cardboard is thicker than the paper on the roll! The wifi was useless, the bedsheets were stained, the plaster was coming off the walls and it was noisy from the road.

If you think that is bad enough, then the breakfast stooped to whole new lows. The hygiene was horrendous even for Indian standards. Don't be tempted, go out for breakfast.

It's a shame, good location and okay room. We might have not been so fussed about the room issues etc if the people were at least nice and not trying to constantly rip us off. What is the need for these useless travel desks!?

I would find somewhere better to stay.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank coxy_gj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamotel, Owner at Diamond Hotel, responded to this reviewResponded 11 May 2017

Dear Guest

We are sorry you had a bad experience at our property.
Please accept our apologies for any oversights.

We will ensure you have a very good stay should you decide to stay with us again.

Warm regards
M Agrawal

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Reviewed 25 April 2017 via mobile

Went for a weekend to Varanasi and chose the Diamond Hotel for it's proximity to the ghaats. Excellent help at hotel check in for all requests. Location is a big plus - convenient access ensures quick availability of transport at all hours. The scale of the hotel is such that one gets personalised service and the smiling staff go beyond what is usually expected. They all are local - a great plus for getting touristy help. Room was wonderfully air-conditioned, with modern and soothing interiors. Fridge worked efficiently. Washroom was clean. Extra bed requested for my child was very comfortable. Breakfast buffet has good variety of dishes - a good start to the day. House keeping services were prompt and efficient. I hope to visit wonderful Varanasi again - and I will easily use Diamond Hotel again. It is a great location to use - a comfortable base for reaching the tourist spots and then, also, for unwinding in, after the hustle-bustle of the city.

Date of stay: April 2017
Trip type: Travelled with family
Thank sarika20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamotel, Owner at Diamond Hotel, responded to this reviewResponded 11 May 2017

Dear Guest

We are glad we could provide you with a comfortable stay.
We hope you will visit us again.

Warm regards
M Agrawal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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