Set in beautiful grounds the Vivanta by Taj is a relaxing haven. The rooms are well appointed and comfortable and the hotel is very quiet and peaceful. The levels of service were almost universally good.
The food and drink experience was very disappointing. The all day diner was frankly, awful. I really fancied something other than Indian food so I had a burger. Big mistake! Dry as a bone. Not at all pleasant.
In the evening we went to the specialist Indian restaurant in the hotel. We had been recommended to try the kebabs, which we did, and they were very nice. However, be very careful if you fancy a gin & tonic. My wife ordered one, which was OK, but the surprise came when we asked for the bill. We had been charged 1000 Rupees (about £12.50) for the gin and a few hundred more for the tonic. They claimed it was Bombay Saphire gin which is indeed 1000 rupees on the menu, but I suspect it was more than likely the local hooch which is much cheaper. Although several different gins were available at varying prices we were not asked which we wanted or even made aware of the options, and of course we only discovered what had happened when the bill arrived.
We did complain to the manager sometime later, and to be fair, he did give my wife a free G&T, but we still felt that this was a scam. It certainly damaged our trust in the hotel. As I said previously, the hotel was very quiet, very few guests so perhaps they were just trying to maximise the take per guest!
- Official Description (provided by the hotel):
- There's a new wow in Uttar Pradesh's capital city. Just 8 km from the railway terminus and a mere 20 km from the airport. On the banks of the river Gomti. Right in the heart of Lucknow's business and entertainment areas. ... more less
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- Also Known As:
- Vivanta By Taj - Gomti Nagar, Lucknow Hotel Lucknow
- Taj Residency Lucknow
- Hotel Taj Residency