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“HOPELESS, STRICTLY AVOID”

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Ooty - Fern Hill, A Sterling Holidays Resort
Ranked #9 of 80 Hotels in Ooty
Mumbai
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“HOPELESS, STRICTLY AVOID”
1 of 5 bubbles Reviewed 13 December 2011

Had booked Sterling Fernhill from 3rd Dec to 6th, in Ooty but checked out on 4th itself due to various reasons :

NOT WORTH EVEN RATING TERRIBLE, its an understatement !

1) Hopeless travel desk: they sent us a car for pick up from coorg who dropped us in Mysore to get the tyres sayin he will take 10 mins, we were kept waiting for 2 hrs and his phone was not reachable.

The travel desk manager did not even bother to call and check if we have reached the resort.

2) Half the food on the menu is not available and many facilities at the resort are shut

3) They charge you for electricity but the heater was ineffective and the hot water stops in 15 mins, joke is that you have to keep it on at least for 45 mins before it starts giving hot water.

4) Unclean room and bathroom with lack of basic amenities.

5) There is not light from main reception desk to your room and you can trip anywhere.

6) The lock with manual key takes 5-7 mins to open and then 5-7 mins to close and then another 5 as it gets stuck in the key hole.

7) The travel desk manager, the resort manager, the restaurant managers all are extremely indifferent to say the least.

8) Overall, it was a HOPELESS experience.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bhuta_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (384)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Italian first
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English first
Bengaluru, India
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 bubbles Reviewed 28 November 2011

our friend had a time share which we utilized for 3 days at this fern hill resort. our expectations were high, but when we checked in it was huge disappointment. we checked in on sunday evening, and a room whose walls were filled with moss was given, on speaking to the staff a change was agreed to be given the next day. the restaurant staff were very courteous. the reception staff couldnt speak good english and communication was a problem. they were good though.
a staff later told us that the entire resort is being upgraded so the poor maintenance. fine we accept that but not not soooo poooor. cockroaches filled the kitchen area. no plug points to even recharge our cell phones.
food was ok in the restaurant. we had a package deal for buffet breakfast and dinner which we found was good. but not served hot. it would chill by the time we reached the table to eat.

we were eager to take take a membership. but now i should think not to. is this what they do when non members come or is this same for all i am not sure.

i would advice all to check before u take a room here. i wouldnt mind paying a good price for a room than take free a dirty, cockroach filled room.

Room Tip: dont choose studios, choose the ones in main building. check room for moss filled walls. also the me...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bujji16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 6 November 2011

Sterling Fernhill was our unanimous choice when deciding on a summer vacation as had heard fruitful experiences of many of our acquaintances.A 3 hour cab ride from Coimbatore airport brought us to the main town of Ooty and this resort was further up on the hills away from the hustle and bustle of the headquarters of the Nilgiris district.

We stayed in a Compact apartment (accommodating 3 people)for 4 days. There was a mini kitchen in this apartment which functioned well and helped us in dishing out the basic breakfast stuff. The apartments are of different categories and you choose them according to the number of people travelling. They are clustered at different levels in the sprawling area of the resort. The resort has all the basic amenities.A view of the main town and the sunset viewed from the resort edge is breathtaking.The restaurant was bit expensive. The resort has plenty of activities(games, bonfire, disco, treks etc.) and the team organizing these deserve accolades for the excellent organisation. The travel desk arranged for the local sight seeing and a visit to the beautiful Coonoor.

The only drawback(Should I call it?) was the distance of the resort from the main town and the steep transportation costs. Hence it is preferred to have one's own vehicle when visiting this resort. Other option would be to use public transport bus from main town to the stop at Manjankorai which is a mile away from the resort.

Overall we enjoyed to our fullest and would like to visit this place soon to relive the memories.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pankaj10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delhi
Level Contributor
160 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 bubbles Reviewed 1 November 2011

Stayed for 6 days in the hotel room of the resort,The room was spacious had a fridge, a tea/coffee maker and room heater.The room was east facing and had a huge balcony from where one can get a 180 degree panoramic view if the sky is clear, unfortunately during our stay just got two clear sky days rest of the time it was either raining or dense clouds covered the view.Inspite of the fact that before going checked the forecast which was clear skies all through out.The hotel block is very nice ,so is the restaurant .The quality of food is cause of concern please do not go for buffet unless you do not mind cold and half cooked food. The safe bet is have eggs to order with bread, uthapum or dosa for breakfast and stuffed paratha for dinner ,chilly cheese toast is also good.Tea is alright but have coffee at your own risk.Had Lunch twice at Mahindra Resort which was slightly better. The sterling resort is 5 kms away from main Ooty so having your own transport is good. Hotel Nahar near charring cross has three restaurants and found that as the best option to have food plus near Nahar hotel you have Domino's and Cafe Coffee day.

Room Tip: If you are a nature lover and even on a holiday get up early to see the sunrise then rooms facing ea...
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rajan51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coimbatore, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 November 2011

the sterling fernhill ooty,a nice place to spend our holls..
the location s awesome with lot of mist..bt its a old resort the renovation works were going on during our visit this last jan 2011..service s asusual poor were sterling has to improve much ..

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arthikrishnakumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ooty - Fern Hill, A Sterling Holidays Resort

Property: Ooty - Fern Hill, A Sterling Holidays Resort
Address: 73 Kundah House Road | Fern Hill, Ooty 643 004, India
Region: India > Tamil Nadu > Ooty
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
#7 Family Hotel in Ooty
#11 Romantic Hotel in Ooty
Price range (per night): $139 - $284
Hotel Class:3 star — Ooty - Fern Hill, A Sterling Holidays Resort 3*
Number of rooms: 177
Official Description (provided by the hotel):
Perched at one of the highest points in Ooty, this resort has an amazing view of the Nilgiris. Sterling Holidays Fern Hill is set in an alluring scenic location, surrounded on all sides by the ethereal beauty of the Nilgiri Hills. The resort’s sloping roofs and terracotta tiles are reminiscent of the quaint charm of a bygone era. With a heady mix of comfort and tranquility, spending time within the resort is as attractive an option as venturing into the idyllic mountainside. ... more   less 
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Also Known As:
Sterling Fernhill Hotel Ootacamund
Sterling Resorts Ooty
Days Inn Fernhill
Days Inn Ootacamund
Sterling Resort Ooty
Ootacamund Days Inn
Ooty - Fern Hill, A Sterling Holidays Resort India

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