Had booked Sterling Fernhill from 3rd Dec to 6th, in Ooty but checked out on 4th itself due to various reasons :
NOT WORTH EVEN RATING TERRIBLE, its an understatement !
1) Hopeless travel desk: they sent us a car for pick up from coorg who dropped us in Mysore to get the tyres sayin he will take 10 mins, we were kept waiting for 2 hrs and his phone was not reachable.
The travel desk manager did not even bother to call and check if we have reached the resort.
2) Half the food on the menu is not available and many facilities at the resort are shut
3) They charge you for electricity but the heater was ineffective and the hot water stops in 15 mins, joke is that you have to keep it on at least for 45 mins before it starts giving hot water.
4) Unclean room and bathroom with lack of basic amenities.
5) There is not light from main reception desk to your room and you can trip anywhere.
6) The lock with manual key takes 5-7 mins to open and then 5-7 mins to close and then another 5 as it gets stuck in the key hole.
7) The travel desk manager, the resort manager, the restaurant managers all are extremely indifferent to say the least.
8) Overall, it was a HOPELESS experience.
- Official Description (provided by the hotel):
- Perched at one of the highest points in Ooty, this resort has an amazing view of the Nilgiris. Sterling Holidays Fern Hill is set in an alluring scenic location, surrounded on all sides by the ethereal beauty of the Nilgiri Hills. The resort’s sloping roofs and terracotta tiles are reminiscent of the quaint charm of a bygone era. With a heady mix of comfort and tranquility, spending time within the resort is as attractive an option as venturing into the idyllic mountainside. ... more less
- Reservation Options:
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- Also Known As:
- Sterling Fernhill Hotel Ootacamund
- Sterling Resorts Ooty
- Days Inn Fernhill
- Days Inn Ootacamund
- Sterling Resort Ooty
- Ootacamund Days Inn
- Ooty - Fern Hill, A Sterling Holidays Resort India