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Reviewed 4 weeks ago via mobile

A highly recommended hotel.
USP - Amazing Location, Friendly Staff, Super Quick Service, Play Area for Adults & kids, Complimentary Milk/Food for kids, Complimentary Snacks with Hard Drinks, Complimentary Tea/Coffee @ Garden side. Arrangement for special events like bonfire at the garden side.
Overall Amazing Experience.

Date of stay: November 2018
Trip type: Travelled with family
Thank Go20046673605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highlandooty, Front Office Manager at Accord Highland Hotel Ooty, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from Accord Highland Hotel, Ooty!

“Arrangement for special events like bonfire at the garden side” and we’ve got lots more for our valuable guests. We’d like to thank you for the wonderful review of your stay with us. Nothing compares to the glee seen on our guests’ faces while they revel in the treats we offer, complimentary snacks for that matter. We are prepared to serve with the best to all age groups and thrilled to learn we could add to your family trip.

We would be happy to serve you again in future.

Best Regards,
Mahalingam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I stayed at Highlands hotel from 5th to 8th Nov.'18. All the staff are very courteous. Rooms are absolutely clean. Response to any query/requirement was prompt. The breakfast/lunch menu were very tasty and of good quality. Every evening they had some fun activities for the inmates. Mr Zakir as the conductor of fun activities, was super entertaining. He made sure there was something for all age group and involved everyone in the various activities. Quality of tea offered at the Tea kadai could be better with some local snacks rather than biscuits. Overall, had a comfortable stay at the hotel.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Msathiskumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highlandooty, Front Office Manager at Accord Highland Hotel Ooty, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from Accord Highland Hotel, Ooty!

Many thanks for writing in detail about your experience with us. It’s blissful to know that you were captivated by the team’s endeavor at the very best. We aim to make our guests feel at home during their stay with us when they visit Ooty and never keep from going all out to delight them. We’d love to have you over again.

Get a glimpse of what we’re up with and the latest updates through our social media platforms.

Best Regards,
Mahalingam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

cleanliness and great atmosphere makes this hotel very special. people planning for vacation to ooty much try a stay at this hotel!!nice food stuffs!!must stay place!!
..Dont forget to visit play area.

Date of stay: November 2018
Trip type: Travelled with family
Thank Inspire59684786530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highlandooty, Front Office Manager at Accord Highland Hotel Ooty, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from Accord Highland Hotel Ooty!

What a delight to begin the day with a perfect star rating! Your kind commendations truly made our day. We’re happy to note that our beautiful ambience and culinary spread was liked by you and made your visit worth it. After all, it is our aim to offer our guests with the best experiences. We’re glad that you enjoyed our play area and we thank you for recommending it.

It was a delight serving you and we hope to welcome you back for another enriching experience. Do connect with us through our social media channels to stay updated about the on-going offers and discounts.

Best Regards,
Mahalingam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We were quite impressed with the warmth and hospitality extended to us during our stay at Accord Highland, Ooty.

Pros:
1. Check-in was smooth despite the fact that we had reached the hotel almost an hour before our check-in time.
2. Rooms were spacious and clean with all the amenities that's expected of a hotel of this class.
3. Dinner served in-room was good (although we felt the pulao we had was slightly on the oilier side).
4. Breakfast was very sumptuous with quite an elaborate spread.
5. Tea-shop providing complimentary tea/cookies in the evening is a novel concept- and the tea itself had good taste and variety.
6. There are a lot of outdoor/indoor games/activities to keep kids engaged.
7. Check-out was smooth and the feedback provided during check-out was immediately looked into- this was impressive since the feedback wasn't about anything major.
8. Nice gesture of providing complimentary food to my two year old daughter.
House-keeping was prompt and proactive.

Cons:

1. There were some dead insects near the window pane on the room- this could've been cleaned up proactively. Of course, there's not much you could do to prevent insects from entering the room courtesy the locale of the hotel amidst hills and woods. It wasn't much of a botheration though.
2. Sleep quality was good, but what prevented it from being great was the slight stuffiness (probably due to lack of ventilation) felt in the early morning hours. I'm not sure as to how this problem could be solved, but it became a blessing in disguise since it resulted in the room temperature being quite pleasant. :)
3. In the evening, we found some garbage getting burnt behind the tea shop near the outdoor play area- I'm not sure what this was, but I felt we could do well to harm ourselves and our environment less (though I should admit I'm not aware of the better/practical alternatives to this in Ooty).

To summarize, the minor cons aside, it was indeed a pleasure to stay at Accord Highland- the memories of which we would cherish forever, and we would definitely love to come back! Kudos to the entire team, you guys rock!

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank lmv2kool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This property is most amazing place to stay in Ooty. It's slightly away form the main town. But the view is amazing and to die for. The hotel staff is very helpful and courteous. The restaurant good is very good. The breakfast spread is good. Overall an amazing experience. Staff and rooms are very good

Date of stay: November 2018
Trip type: Travelled with friends
Thank Quest51210566834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highlandooty, Front Office Manager at Accord Highland Hotel Ooty, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from Accord Highland Hotel Ooty!

Nothing rejoices us more than a perfect star rating. Your kind commendations made our day! We’re elated to learn that our warm hospitality, seamless service, delicious culinary spread and good rooms impressed you. The view for our hotel is enjoyed by our other guests as well. We strive to make our guests happy and it gives us immense joy to note that the same was achieved during your visit.

It was truly a pleasure serving you and we hope to welcome you back for another memorable experience. Do connect with us through our social media channels to stay updated about the on-going offers and discounts.

Best Regards,
Mahalingam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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