My stay at the property was wonderful. After checking out I realized I was overcharged, which has changed my opinion somewhat of the hotel, but the hotel staff (mainly the gentleman working in the cafe and restaurant, and one of the drivers) were wonderful. I was only there for one night, but it was magical. The room was beautiful, as well as the rest of the hotel. The front desk arranged a wonderful trip and camel ride to the dunes, and that night I had a delicious dinner in the Indian restaurant. I was only one of 2 people dining and the staff gave me wonderful company. It was great!
The hotel was definitely higher priced compared to Taj or Oberoi, but the only choice for luxury accommodations in Jaisalmer.
Very upsetting though was the mistakes in my bill upon checking out. I first noticed a charge at the cafe for a significant amount of money. The attendant nicely removed the charge and I paid the remaining balance. Warning: look at the bill carefully. The charges are itemized in a way that is very confusing. After leaving the hotel I found another significant bar charge on the bill. I called the hotel and it was obviously another guests charges- it was several beers among other things I believe. I was traveling alone and only had the dinner, so it should have been obvious the charge was a mistake. I've called the hotel 3 times and have sent 3 emails, even one to their office in Dehli but have yet to have the charge reversed.
This lack of service after my stay has been very disappointing, but I suppose if you carefully check the bill before leaving the memories of a beautiful hotel with very hard working staff (obviously not all due to this incident) will stay with you forever!
- Official Description (provided by the hotel):
- Fashionably designed with luxurious interiors, the sixty two room hotel is proof that contradictions make for a wonderful hospitality experience. This unique juxtaposition of the modern with the medieval is what makes a stay memorable. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Wotif.com, Hooroo Pty Ltd, Expedia APAC, Agoda, lastminute.com.au, Odigeo and HotelQuickly so you can book your Suryagarh reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Suryagarh Hotel Jaisalmer