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“A Decent Hotel” 3 of 5 bubbles
Review of Ibis Pune

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Ibis Pune
Ranked #20 of 221 Hotels in Pune
Mumbai (Bombay), India
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“A Decent Hotel”
3 of 5 bubbles Reviewed 20 December 2011

The hotel is centrally located at Viman Nagar close to the airport.Stayed in this hotel for 15 days last week. The staff were courteous and helpful.The room though a bio small were neatly decorated.The breakfast spread was good, but was repetiitive as there was no change in the menu for the 15 days I stayed there.The only drawback and big one I must say is that the HOTEL DOESNOT HAVE POTTER SERVICE.This is quite strange because in India even the very cheap hotels would have some one to help you take the luggage to the room. The problem was compunded as I was cary around 8- 10 heavy bags and I myself had to make 3 rounds up and down to take the bags to my room. They have airport like trolleys which u can use but this is not what u would expect after a long tiresome journey when you want to check into a hotel to rest. I even requested the reception if someone can help me with the luggage but my request was refused saying the HOTEL DOESNOT PROVIDE POTTER SERVICE. A big shame and big negative to an otherwise decent hotel.Definately AVOID STAYING at this hotel if I you are carrying heavy luggages........

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank saipai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ravi K, General Manager at Ibis Pune, responded to this review, 30 December 2011
Dear Guest,

Thank you for taking the time out to inform us of the difficulties you have encountered during your recent stay with us. It is with sincere regret that I note your dissatisfaction with our service and facilities.

As a limited service business hotel, the ibis brand does not provide porter service as an international standard. However, our team does assist with baggage as and when possible. Please be advised that luggage trolleys are available at the reception for Guests to utilize as required. Our team has been trained to assist Guests with bags when requested; however, this may operationally not be possible due to the Reception being busy. I have personally addressed the issue with my Front Desk and immediate training in this specific area will be imparted to the team on priority.

Conscious that any explanation I give, does not erase the unsatisfying experience you have been through, I hope you will give us a chance to regain your confidence. This does not in any way reflect our usual level of service and I truly hope you will give us another chance to demonstrate how your feedback has resulted in immediate corrective action.
We thank you very much for your patronage and look forward to having you back with us at ibis, Pune.

Warm Regards,
Ravi Khubchandani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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659 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
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English first
Bengaluru, India
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 12 December 2011

The hotel has pretty good rooms which are self sufficient and with affordable pricing.. Rooms are sufficient for the single and mainly to business class needs. If you are on business and travelling alone then this would be the best and complete hotel that you should choose.

Highlights: Free WiFi, Affordable, Near Airport

Room Tip: There are choices to have a family rooms which are center rooms (they have an optional two rooms whi...
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  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jaithal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ravi K, General Manager at Ibis Pune, responded to this review, 17 December 2011
Dear Guest,

Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us. Thank you for recommending us and we look forward to having an opportunity to serve you again and welcoming you back to ibis, Pune.

Warm regards,
Ravi Khubchandani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jharkhand
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 November 2011

First time I stayed in IBIS, Pune. It has all basic amenities required for short business stay. Just five minutes drive from airport (free pick up and drop). In fact, I forgot to inform my arrival at Pune. But the hotel management arranged pick up for me within shortest possible time!!
People are courteous and helping in nature. Complementary breakfirst has good variety. Otherwise food is comparatively costly. Wash room is comparatively small but manageable. Lift has an additional security, only room card holder can operate while going upwards.
Overall it is very cost effective peaceful stay in Pune.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Traveller_68_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ravi K, General Manager at Ibis Pune, responded to this review, 25 November 2011
Dear Guest,
Thank you for your kind comments. We are delighted that you enjoyed the ambience and services. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us.
Your comments regarding the cost of food in our menu has been noted and will be reviewed with our Food and Beverage team. We regret that the size of our room and bathroom did not meet up to your expectations, the rooms of the Ibis have been designed on the basis of an extensive market survey keeping in mind maximum utilization of available space.
It was certainly a pleasure for us to be at your service. We value your patronage and look forward to welcoming you back to ibis, Pune.

Warm regards,
Ravi Khubchandani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
3 of 5 bubbles Reviewed 22 November 2011

The service in this hotel was good - I was not pestered by staff as experienced in other hotels in India. The room was good, but the windo catch on the eighth floor was completely absent and so the traffic noise could not be kept to the level that I would expect for good sleep. In other respects this stay was a good experience. The availability of a free computer on which I could check e-mails was good, but I think free wifi in each room should be possible.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ravi K, General Manager at Ibis Pune, responded to this review, 25 November 2011
Dear Guest,
Thank you for taking the time to share your experience about your recent stay. Your willingness to share your thoughts with us is genuinely appreciated.
We are delighted to know that you were largely satisfied with our product and services. We have noted your concern pertaining to the noise levels in the rooms and are in the process of taking corrective measures to prevent re-occurence. We are glad that the free internet provided in our public areas was to your liking. We currently have an outsourced vendor for Wifi and are working on reducing prices, so that we would be able to incorporate free Wifi with your room rate. You will see these changes in the near future.
All of us here sincerely hope that you will give us the opportunity to welcome you back on next visit to Pune.

Warm regards,
Ravi Khubchandani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 November 2011

Ibis Pune is a very convenient hotel. It has no frills about it - compact rooms, compact wash-room, compact gym, and a very basic restaurant. However, it is exactly these aspects make it extremely complete and convenient. The check in is prompt. And just as you enter the lift, the convenience and comfort element is on display. Key card access to individual floors demonstrates security and comfort. Rooms are clean and well maintained. However, they are extremely compact. They have all facilities - TV, refrigerator, wireless internet, and a modular bathroom. The compactness makes you feel in complete control of the experience. Service response is prompt. The restaurant is basic. However, the choice of food options are quite elaborate. The complimentary buffet breakfast has options of Indian and Continental. The dinner has a choice of Indian buffet and ala-carte. I tried all food options and was always satisfied with the experience. The best part - all this comes at a good value for money. In a single phrase - the hotel may be classified as basic - but it has invested well in all the relevant aspects of a hotel stay.

  • Stayed July 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank a2lsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ravi K, General Manager at Ibis Pune, responded to this review, 19 November 2011
Dear Guest,
Thank you for your comments. We are delighted that you enjoyed the food and services. It is always encouraging for us to learn that our guests are satisfied with our services as this is what each and every one of us strives for everyday. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us.

We thank you for your patronage and look forward to welcoming you again.

Warm regards,
Ravi Khubchandani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Pune

Property: Ibis Pune
Address: Survey 32, Nagar Road, Pune 411014, India
Phone Number:
Region: India > Maharashtra > Pune
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #20 of 221 Hotels in Pune
Price range (per night): $60 - $102
Hotel Class:3 star — Ibis Pune 3*
Number of rooms: 162
Official Description (provided by the hotel):
Ibis, the international economy hotel brand of Accor and the worldwide reference in the economy industry, has opened its doors to Pune with the launch of ibis Pune. Ibis Pune offers 160 comfortable, well-designed, fully equipped guest rooms with en suite modular bathrooms, contemporary fit-out including flatscreen TV, Wi-Fi and broadband internet access to suit the needs of business and leisure travellers.The hotel is located five minutes from the Pune international airport ... more   less 
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