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Reviewed 3 October 2017

I have visited to Vaisho Devi on 29th Sep'17 and someone from my friend circle suggested this hotel.

intially when we reached hotel staff has updated that Room is available only for 30th and 1st Oct'17 and we were planning to visit at Maa ke Darbar on 30th Morning so we actually didnt required room on 30th. i have paid full amount for 29th and advance money for 1st Oct'17 to avoid any last moment issue

We came back from Bhawan on 1st evening around 3:00 PM to Hotel, highly tired as we have completed darshan by tramp ( Paidal) and they asked us to wait which took 2 hours and finally they refused to give the room

SHOCKED ...because we have already paid the advance and our condition was so terrible due to high exertion, tiredness and pain in legs

their excuse was more stupid that someone extended their stay so which means they should be asked to take another room rather to ask prebooking person to look for another room

in that terrible condition with 3 small kids we have taken another hotel and they have spoiled our 2 hours which we were planning to utilize for rest.

in simple words... if they are not able to sustain on their commitment than such hotels should be completely boycotted

Please be aware of such fraud hotels

Room Tip: All rooms sucks
  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank writetovineet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017

Very Good Experience in this Hotel, Neat and clean property and in budget category . I had traveled with my family for Darshan and stayed around 3 Nights . Very Good Services , also Food quality very good. They don't use onion and garlic for food preparation .

  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Mohit13Jain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2017

We had a pre-booked 02 rooms for our Family visit to Mata Vaishno Devi on 15-16 April 2017. The Rooms were booked well in time through Make My Trip (MMT) on 11 April 2017 and when we reached there at Hotel Reception at around 1430 Hrs on 15- Apr, 2017, the reception staffs has spoken very rudely and said directly that " Yes, your rooms are booked with us but due to rush in the Hotel we are shifting you to another Hotel" and this was totally unexpected and unacceptable for us. When we asked them that we will accept rooms in this hotel only, they simply replied... "either Take what is being offered or else you may leave the hotel lobby"

Thus we have contacted to MMT and within an hour they provided us another Hotel with better amenities and services. Everything went smooth at MMT end but as far as Hotel Imperial is concern, their staffs are very unprofessional and unmannered. They even don't showed any apologies for the trouble they have given us although they were showing that they are giving us favor by providing another hotel.

In shot... "NO HOTEL IS GOOD WITHOUT GOOD STAFFS" and Hotel Imperial is Top in Worst Staffs Class.

Room Tip: Better to not select this hotel due to staffs only
  • Stayed: April 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank aashish710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2017 via mobile

I checked couple of hotels and then decided to stay in this one. Property seems new. Clean and big rooms, comfortable mattress and nice decor. Staff is helpful and courteous. One of the most amazing thing which I liked was the view of Maa Vaishno Devi mountain.. Food is quite ok. They provide shuttle service too. Overall a decent stay.

Stayed: April 2017, travelled as a couple
1  Thank Aakanksha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2017 via mobile

Went there with friends in Feb first week
Hotel is very near to railway station
Rooms are very nice and big and clean
Food in restaurant was very very tasty both at the time of breakfast and dinner
Although we thought we would get a buffet breakfast .We were told that we can get only one thing in breakfast either parontha or poori bhaji
So please if u want to stay be clear at the time of booking.

Stayed: February 2017, travelled with friends
Thank narinder_1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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