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“First Class Service”

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Hilton Sharks Bay Resort
Ranked #67 of 234 Hotels in Sharm El Sheikh
Kent, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“First Class Service”
Reviewed 24 February 2012

Our stay at the Hilton Sharks bay in February was absolutely first class.
Travelling in a large group and one member of our group having walking difficulties, it was very important that we chose a hotel that would cater for all our needs.
We chose a deluxe room on the new side (3008 & 3009) and the rest of our party were a bit further away in the 4000 block.
Our rooms being on the ground floor were wonderful, furnished beautifully and just a few steps away from the heated pool. We had a lovely private garden too which was great if you really wanted to relax and not be disturbed by anyone.
The greatest highlight was the service of all the staff who would stop at nothing to accommodate our needs. Although it wasn't a long walk to the restaurants having someone in our group with walking difficulties could have proved to be a problem as the hotel is quite vast. We requested a golf buggy from reception and without hesitation each night one would pull up outside the room and take us to which ever restaurant we wanted in the hotel. This is outstanding service and is a credit to the hotel Manager who sets customer service at a very high standard at this hotel. Thank you! This service made the holiday wonderful for all of us.
Of course there is a shuttle bus too that connects the old to the new and we found this great if we wanted to go down to the beach.
I thought the food was lovely, the waiters very personable and had great sense of humours and our request for a birthday celebration was met with a beautifully dressed table, cake and the entire staff singing happy birthday in the main restaurant on the new side. Bedouin Restaurant was our favourite, great food with nice meat and a really great vibrant atmosphere.
Along with the great location to Soho Square this hotel is by far the best that I have stayed at in Sharm.
I am not surprised that this hotel has returning customers year after year as I will be going back without hesitation.
Thank you to all the staff for making our stay such a wonderful experience and was a huge highlight for my dad's 60th birthday!

Room Tip: The ground floor rooms were great for access to the pools. No hesitation I would stay on the new sid...
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  • Stayed February 2012, travelled with family
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    • Location
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Helpful?
3 Thank HolidayGirlMalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this review, 25 February 2012
Dear Sir/Madam,

Thank you very much for your review.

We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards.

May I thank you once again for your feedback and we look forward to welcoming you back to the Hilton Sharks Bay in the very near future.

Yours truly


Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,097 reviews from our community

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English first
Warrington, United Kingdom
1 review
Reviewed 24 February 2012

just got back from hilton sharks bay what a fab holiday met some loverly people clair and tony from manchester. the hotel was spotless , and the animation team where fab especially andras the staff couldnt do enough for you cant wait to go back october this is the first time me and my partner have been to egypt, couldnt fault the hotel or the staff

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank patricia w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
st.day cornwall uk
Level Contributor
4 reviews
3 hotel reviews
Reviewed 23 February 2012

Having read some poor reviews of this hotel we were astounded at the diversity of the accomodation, sure the old part of the hotel could do with some upgrade but the new part which you can upgrade to was wonderfull. Having said that we stayed in the old side for 3 weeks during feb 2012 and the level of service from all the staff from reception ,the cleaners who attempted to turn towel folding into an art form, a different animal everyday,the resturant staff and the animation team, all of whom became good friends during our stay, went out of thier way to make us feel at home, i could find no fault with the level of food, cleanliness,and service on offer, and would like to personally state that the animation team from Mr.Duff, to adriano and soosha, and the others made for a great break.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richard j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teesside
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 February 2012

We stayed at this hotel for one week in February and had mixed feelings about our experience. We have stayed in other Hilton Hotels and have been very impresses, we have also holidayed in Egypt numerous times and this is the only time we have been disappointed with our accomodation.
We emailed prior to our stay and asked for a refurbished room on the old side as we were celebrating a birthday, we had a reply saying they would try to accomodaye us and that there would be a bitrthday cake in our room. We were in a non refurbished room which was clean but very tired and had a bathroom that was very dated, we also never got a birthday cake. Our room cleaner Abdel was lovely and provided towel art every day.
The public facilities in the hotel varied in standard, the pools were lovely and very clean, however the toilet facilities at the old side were far from ideal and quite often dirty with no toilet roll available.
The food was hit and mss, breakfast was the best meal of the day and then it went down hill. The restaurants all tended to run out of food and you were stood about waiting for replenishments. The variety of choice at each meal was poor with most things being in a stew of some sort. The Italian restaurant was very nice, but the Egyptian Restaurant was poor.
The staff at the hotel were all lovely, some went out of their way and nothing was any trouble, these were Tamer, Wael, Gamal and Ali.
We ate out at Soho Square and had a lovely Meal above The Queen Vic, although at £150.00 for four of us we thouhght it was expensive.
We enjoyed our holiday because of the staff and the people we met. We wouldn't return as there are better hotels in Sharm and we felt that we had payed over the odds for a tired room in a hotel that we wouldn't describe as four star.

Room Tip: Ask for a refurbished room
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  • Stayed February 2012, travelled as a couple
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Helpful?
5 Thank Sparky1054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this review, 23 February 2012
Dear Sir and Madam,

Thank you for choosing the Hilton Sharks Bay Resort for your recent holiday and for your feed back on Trip Advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We are concerned to learn about your comments regarding your stay with us. We are of course sorry that you did not consider raising your concerns with the management team whilst here, who would have made every effort to address your concerns. We pride ourselves on our service levels and take feedback seriously in order that we can address any specific issues.

May I take this opportunity to thank you for your feedback and once again I am sorry that you felt that the hotel did not live up to your expectations. I do hope that you do give the hotel another chance on your next visit to Sharm, as we contently strive to improve the service to our guests.



Yours truly,

Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 22 February 2012

We stayed at the Hilton mid January for a week we have been to Sharm 4 times and this is one of the nicest hotels we have stayed at in Sharm, we liked the favt you could use both hotels facilitys and that is was very near Soho Square where you could wander down at night with non of the usual hassle you get in Egypt.

The food was middle of the road and we were never hungry and we never had to queue for long as we have in other all inc hotels, the entertainment for Egypt was ok something different every night in both hotels.

Room Tip: We had a room in the middle of the beach side hotel and we could not fault it we had no noise and co...
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  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank LeavesNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this review, 23 February 2012
Dear Sir/Madam,

Thank you very much for your review.

We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

May I thank you once again for your feedback and we look forward to welcoming you back to the Hilton Sharks Bay in the very near future.

Yours truly


Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sharks Bay Resort

Property: Hilton Sharks Bay Resort
Address: Ras Nusrani | Sharks Bay, Sharm El Sheikh P.O.Box 182, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Top resorts Hotel in Sharm El Sheikh
#49 Romantic Hotel in Sharm El Sheikh
#51 Family Hotel in Sharm El Sheikh
#51 Spa Hotel in Sharm El Sheikh
#61 On the Beach Hotel in Sharm El Sheikh
Price range (per night): $62 - $133
Hotel Class:3 star — Hilton Sharks Bay Resort 3*
Number of rooms: 629
Official Description (provided by the hotel):
Dive into a Red Sea adventure at the beach side Hilton Sharks Bay Resort, an all-inclusive resort in Sharm El Sheikh. Relax on the private beach, swim in one of 7 pools or try your hand at tennis or mini golf on the onsite courts. Close by the famous SOHO Square where restaurants, bars, entertainment centers, night shows and shopping arcade with less than 4 minutes walking distance. Just 10 minutes from the airport and 20 minutes from the Go bus station, the hotel boasts a fully equipped health club, a private beach, 7 polls, 13 restaurants and bars, 2 kids' clubs, kids' playground and shaded pool and daily evening entertainment with animation team program. Sporty types will love the dive center. Explore the Red Sea coast and top dive sites or visit Sharm El Sheikh Attractions like the Aqua land Water Park. Treat your loved ones with a private dinner at the beach, or enjoy a cool drink over Red Sea views at the Sunset Bar. Hilton rooms boast a balcony or terrace with garden, pool or sea view. ... more   less 
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Also Known As:
Hilton Sharks Bay Hotel
Hilton Sharm El Sheikh
Hilton Sharks Bay Sharm El Sheikh
Bay Hilton Shark
Hilton Sharks Bay Egypt

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