We had a very lovely stay here in Serenity Alpha beach. The staff was very friendly and helpfull. The food is very good. The room was cleaned every day. The coral reef is amazing. You can see the sunrise from the beach and from your room. I would return for shore.
Dear Monika K
Thank you for taking the time to write about us on Trip Advisor and for recommending this forum to us.
We are pleased to know that you had a comfortable and relaxing stay with us and found all the services and amenities up to your satisfaction. As a team, we believe in creating memorable moments for all our guests. Thank you for appreciating the hard work, passion, and dedication of our team members.
We look forward to welcoming you back to Serenity Alpha
Warm Regards
Aladin El-Ashry
General Manage
Very friendly people, lot of food , drinks, big swimming pools with bar, entertainment every night. Very satisfying experience! .............................................................................................
Dear Alex w
We’re so happy to hear you had a great experience at Serenity Alpha.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you again soon.
Sincerely,
Aladin El-Ashry
General Manager
The most amazing holiday.Weather in Egypt is perfect for me,Hotel food is masterpiece,pool and pool bar are for every recommendation,while beach is like in heaven.
All should go to excursions,Orange Bay,Paradise,Telescope view etc
Gardens are wonderfull,emploies are hardworking,polite and kind,rooms are clean.
I liked also French Royal restaurant.
All is safe and unvelieble.
Thanks for everythinp🇪🇬🌴🔝🔝🔝🌏💖
Dear 965marijav,
Thank you so much for sharing your incredible experience! We’re delighted to hear that you enjoyed the beautiful weather, the food, and the relaxing atmosphere by the pool and beach. It’s fantastic that you had a memorable time on excursions and appreciated our lush gardens and attentive team. We’re also glad that the French Royal restaurant added to your experience!
Your kind words mean a lot, and we hope to welcome you back for another amazing holiday soon.
Warm regards,
Haitham Ezzelarab
Hotel Manager
We knew this was a top tier resort, but it was way better than what we expected. The food was delicious, the personal was the sweetest and they were all super nice and servicial. The room always cleaned and the pools and beach were awesome. As said, the best resort we could’ve asked for.
Dear Laia S
We are pleased to hear that we could exceed your expectations and that you liked our hotel. Guest satisfaction is our number one goal, and there is nothing better than achieving that!
We will pass on your compliments to our staff, which is the best motivation we can offer!
The Serenity Alpha team is looking forward to welcoming you again and hopes to meet your expectations once again.
Sunny Regards,
Aladin El-Ashry
General Manager
Firstly may I start by saying this review is based on the Hotel and it's facilities and not the the staff who we found to be really helpful and pleasant.
This was not our first visit to Egypt / Hurghada and is based on comparison to other 5 Star Hotels we have previously stayed at.
We booked the holiday, Double room not a twin and I emailed the hotel 5 days prior to arrival requesting if possible a room on the 1st or 2nd, On arrival (approx 22.00) we were escorted to our room ground floor twin room ? Reception informed us there are NO rooms with Double beds and we could moved to a 1st room twin room and the beds could be pushed together. We were moved to a new room but the patio doors wouldn't lock ? The following morning we were moved again to another room with a double / king-size bed ? See photos attached not what I would call 5 Star...
The food throughout our stay was poor very repetitive and luke warm / cold. We found the main restaurant to be very busy with a lack of seating for the amount of people staying at the Hotel. Our armband was changed to allow us to use the smaller restaurant by the beach however if you arrived after 20.00 the food was cold and not replenished leaving you with a very limited choice and the food did not follow the menu as published ? The last 3 days of our holiday i started to suffer with painful stomach pains / cramps and bought medication from the pharmacy.
The alcohlic drinks were awful... On the second day i enquired about upgrading our package to imported premium drinks and other benefits as advertised on our tour operators site but was informed by the reception staff there was no imported premium drinks ?
All in all we had a really disappointing stay at the Serenity Alpha Beach it is really not 5 Star. The food was Poor, alcoholic drinks are poor and the room was tired and need of refurbishment....
I have never in all my years of travelling to various countries ever felt the need to leave a negative review but on this occasion I felt I had to and will be taking it up with our tour operator. 😡
Members of the staff and animation team ask the residents how their stay is going at the Hotel and take your room number. May I add at no time did I complain to the hotel staff or management about our stay and just accepted it was was it was and just tried to enjoy our holiday ☹️
Dear Mr. Thomas Roscoe
Thank you for taking the time to describe your holiday impressions on TripAdvisor after your stay in our hotel.
I was most distressed to read that we failed to meet your expectations in some areas of the hotel. Be aware that we are always open for any comments from our guests and constructive criticism is always welcome, as these can help us, firstly, to better respond to the wishes of our guests and we thus continue to improve our service.
Accept our sincere apology that we didn't receive your email, there may have been a system error that caused it to go missing. For that reason, the receptionist was forced to change you to the only available room with king size bed.
Be informed that we do currently have a renovation/maintenance project in progress to refresh the 'dated' areas throughout the hotel - we make it throughout the day and at times when the guests are not around which is why it may go unnoticed - until it is complete. Also, we have renovated 500 rooms out of 550 rooms.
I am deeply regret that these feelings were not collected from you throughout your stay. Although I understand you had multiple contacts with our guest relation team, had we known you felt this way we could have ensured extra efforts were made with your good self.
I would welcome an opportunity to regain your trust as we love to see you again for that reason, I sent you a follow up email on October 25, 2024 at 22:24 with attachment with the executive rooms after I received your detailed on Thursday, October 24, 2024 at 3:58 PM.
I also want to thank you for your feedback and criticism. We’ve taken your thoughts to heart, and we’re planning on making some internal changes based on your recommendations.
I appreciate your kind words and professional demeanour and look forward to seeing you in the future.
Aladin El-Ashry
General Manager
Serenity Alpha Beach
