We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Carol F
Cardiff, United Kingdom

Carol Fletcher

5.0 of 5 bubblesReviewed 22 Mar 2018via mobile
Excellent hotel, amazing staff so helpful at all times, really can’t do enough for you. Three pools all the food fantastic would definitely return however would appreciate air conditioning. Currently on fan only and when we asked were told it’s because it’s their winter, however 30 degrees is very hot for us!
Would love to return next year however would want to know we have a cool room at the end of the day.
Date of stay: March 2018
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Guest Relations Manager at Serenity Alpha Beach, responded to this review
Responded 30 Mar 2018
Dear Ms. Fletcher,

Thank you a lot for picking the time and posting a detailed review on your vacation at Serenity, we would like to seize this opportunity and thank you for your warmest comments regarding our facilities and services.

We are always at your disposal to provide you an exclusive treatment and guarantee you a most memorable holiday experience. Kindly be informed as well that normally March is a winter season and availability of AC is depending from the weather and seasonality at the moment, so please let us know when you will book the hotel again most probably it will be possible to accommodate you on the other shade side.

We look forward to welcoming you back again.

Kind regards,
Kathy
Guest Relations Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
  • Algotels
  • ZenHotels.com
    AU$168
  • Hotels.com
2.8 km from Serenity Alpha Beach
Free parking
Pool
  • Hotels.com
  • Expedia.com
    AU$309
  • Algotels
3.5 km from Serenity Alpha Beach
Free parking
Beachfront
  • Hotels.com
  • Expedia.com
    AU$538
  • Trip.com
3.3 km from Serenity Alpha Beach
Free Wifi
Free parking
  • Hotels.com
  • ZenHotels.com
    AU$294
  • Priceline
3.7 km from Serenity Alpha Beach
Free Wifi
Free parking
View more hotels in Makadi Bay
Reviews (5,506)
Filter reviews
5,507 results
Traveller rating
4,224
771
242
135
135
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
4,224
771
242
135
135
Show reviews that mention
All reviews salty pool baywatch restaurant the hotel manager royal lounge sister hotel the general manager animation team makadi beach relaxing pool a la carte restaurants main restaurant aqua park special thanks beach bar sea water guest relations fish
Selected filters
Filter
Updating list...
2,210 - 2,215 of 5,507 reviews
Reviewed 22 March 2018 via mobile

Had a wonderfull stay. Only comment could be a weak wifi in the rooms. But apart from that all matched the expectations. Friendly staff but they don 't have to ask all the time of all is ok... it was! :-)

Date of stay: March 2018
Trip type: Travelled as a couple
3  Thank Q549GJtomb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Guest Relations Manager at Serenity Alpha Beach, responded to this reviewResponded 24 March 2018

Dear Mr. Tom,

Thank you or the time you have taken to write your review regarding your recent stay in Serenity Makadi Beach. It was a pleasure to host you and your family.

I am delighted to read that you had enjoyed your stay with us as we are always striving to achieve 100% satisfaction. I see that the only disappointment was the WIFI in the rooms which we are currently working on however please do rest assured that all of your comments will be passed onto the management team to ensure the appropriate solutions are being found.

We would love to have the opportunity of welcoming you into the hotel in the future.
Many thanks
Kind Regards,
Teri Pearson
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

This was the best hotel we have stayed in when visiting Egypt (been 8 times). From stepping off the transfer bus everyone was so lovely. From Reception through to the pool staff everyone has the same ethos of making your stay as pleasant and enjoyable as possible. Nothing is too much trouble to make sure you stay is stress free. The hotel is run effectively and efficiently by the amazing Aladin Aly. He is everywhere, checking the staff and customers are happy and will pitch in to help the staff if he sees they need help. There are so many staff that we would like to thank for making our stay brilliant but it is the collective team that makes your stay so enjoyable. The rooms are big, clean and comfortable, the food was very tasty and so much to choose from, excellent variety, well prepared and presentented, the head chef should be proud of his team who work under him. We took advantage of the a la cart options a couple of times which was nice for a change. It was good that we could also go over to fun city to eat/drink and use the water flumes. The beach is kept clean and tidy, nice to be able to eat and drink down there whithout having to come back up to the main restaurant. You are not pestered too much to have a massage or do trips but we did do a snorkling trip and quad bike outing. The animation team are a credit to the hotel, they work very hard and have activities where all ages can partake in and make if fun. We could not say there were any negative points during our stay, everything was perfect and just wished our stay could have been longer but we will be back. A big thank you to everyone for a great holiday.

Room tip: Pool view not noisy like other hotels, entertainment finishes at 11pm, One side no direct sun but helps keep the room cooler,
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank Carolynsbreaks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Guest Relations Manager at Serenity Alpha Beach, responded to this reviewResponded 24 March 2018

Dear Valued Guest,

It was an absolute pleasure to host you and your family on your recent vacation to Serenity Makadi Beach. We would like to take this opportunity to thank you for the time you have taken to write your review regarding that stay.

Collecting each and every guests comments and feedback is important for us as it allows us the opportunity to ensure that only the highest level of services are being provided to each and every guest from all of our services.
Please do be assured that all of your comments and thanks have been passed onto the management team for their acknowledgement.

We would love to have the opportunity to welcome you back in the near future once more to your home Serenity Makadi Beach.

Kindest Regards,
Teri Pearson
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018 via mobile

The staff are a credit to this lovely hotel. Starting with the hotel manager ALadin who made each guest feel special. Special thanks to Terri from guest relations who is terrific. Lovely big rooms very clean and comfortable. Food is of a very good standard. Big thanks to all the staff who work very hard to make sure you have a great time

Date of stay: March 2018
Trip type: Travelled as a couple
3  Thank janrB8350QV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Guest Relations Manager at Serenity Alpha Beach, responded to this reviewResponded 24 March 2018

Dear Jan,

Firstly let me thank you for the time you have taken to write your review regarding your most recent stay in Serenity Hotels and Resorts. It was a pleasure to host you.

Receiving feedback and comments from each valued guest is important to us as it allows us to ensure that only the highest level of services are being provided to all of our guests and that each and every guest is satisfied. Please do be assured your comments and thanks have been passed onto the management team.

It would be an honor of ours to welcome you back in the near future should you be returning to Hurghada, Egypt.

Kindest Regards,
Teri Pearson
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

Good variety of food, we had the chance of eating twice in the a la carte restaurant... (there are six) very tasty food... staff very friendly. Pools more than ok. Renovations are going on in older parts (without disturbing the already renovated rooms) . Room was very big. No negative things to mention in fact. When booking this hotel you should consider it is about a half hour drive to centrum hurghada. There are people in the hote selling excursions, but no hassle. We took most trips with them, cheaper than the big companies but well organised (extra fun).

Date of stay: March 2018
Trip type: Travelled as a couple
2  Thank 276j_rgm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Guest Relations Manager at Serenity Alpha Beach, responded to this reviewResponded 24 March 2018

Dear Mr. Jorg,

Thank you for being so kind and finding the time to publish your holiday experiences on Tripadvisor. We are amused to learn that you have enjoyed your stay with us and highly appreciate your kind comments addressed to delicious food and staff.

We hope Serenity Makadi Beach will remain for you a second home for the years to come, we look forward to hosting you again.

Kind regards,
Kathy
Guest Relations Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

That were very nice feelings during our stay at the hotel, all things are fabulous. Starting from the smile of the first employment at the entrance gate till the moment of the checkout.
Friendly staff, Clean and very wonderful place.

Date of stay: March 2018
Trip type: Travelled with family
1  Thank Mohab S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Guest Relations Manager at Serenity Alpha Beach, responded to this reviewResponded 24 March 2018

Dear Mr. Mohab,

A large thank you for managing to find the time in posting a 5 star review regarding your vacation here with us. Our staff and management teams are doing everything only possible to ensure our clients a most memorable and superb time whilst staying at our sunny resort.

It is a true bliss to acknowledge that you fully enjoyed your stay with us.

Looking forward to welcome you at Serenity again!

Kind regards,
Kathy
Guest Relations Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews