This was the best hotel we have stayed in when visiting Egypt (been 8 times). From stepping off the transfer bus everyone was so lovely. From Reception through to the pool staff everyone has the same ethos of making your stay as pleasant and enjoyable as possible. Nothing is too much trouble to make sure you stay is stress free. The hotel is run effectively and efficiently by the amazing Aladin Aly. He is everywhere, checking the staff and customers are happy and will pitch in to help the staff if he sees they need help. There are so many staff that we would like to thank for making our stay brilliant but it is the collective team that makes your stay so enjoyable. The rooms are big, clean and comfortable, the food was very tasty and so much to choose from, excellent variety, well prepared and presentented, the head chef should be proud of his team who work under him. We took advantage of the a la cart options a couple of times which was nice for a change. It was good that we could also go over to fun city to eat/drink and use the water flumes. The beach is kept clean and tidy, nice to be able to eat and drink down there whithout having to come back up to the main restaurant. You are not pestered too much to have a massage or do trips but we did do a snorkling trip and quad bike outing. The animation team are a credit to the hotel, they work very hard and have activities where all ages can partake in and make if fun. We could not say there were any negative points during our stay, everything was perfect and just wished our stay could have been longer but we will be back. A big thank you to everyone for a great holiday.