We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (5,478)
Filter reviews
5,478 results
Traveller rating
4,150
936
253
84
55
Traveller type
Time of year
LanguageAll languages
More languages
4,150
936
253
84
55
Show reviews that mention
All reviews asian restaurant el paso main restaurant grill house ahmed salah animation team holiday concierge lobby bar a la carte restaurants head chef sunday roast aqua bar sister hotel next door booking system great holiday red flag thomas cook
Filter
Updating list...
1,886 - 1,891 of 5,478 reviews
Reviewed 19 January 2017 via mobile

Spent a week here with my hubby from 6 - 13 January and it was just perfect. From the moment we arrived to the day we left it was excellent, the service was exceptional. We were allocated room 18301 which was on the second floor and central to everything and overlooked all the pools. The reception staff were very helpful especially Mustafa and Abdullah Mohammed our cleaner kept our room immaculate and left us some amazing towel art and flowers every day and it was exciting to see what he had done when we returned to our room. The room had everything in it that you would expect, a safe, toiletries, a mini bar stocked with water and soft drinks and tea and coffee facilities, make sure you get some fresh milk from one of the bars as they only provide powdered creamer The water was restocked every day. The room was very clean and well presented.
The main restaurant provided a good choice of food although some days did lack a bit of variety. The soups were exceptionally nice and the freshly made pizzas to order were delicious All the waiters were really friendly especially Backr and all the Mohammed's!! We only tried the Asian restaurant and it was superb, I recommend the sizzling beef curry and egg noodles!! The restaurant has to be booked online in the reception the day before and I believe they do fill up quick. The choice and quality of drinks was acceptable, good choice of cocktails, try a Long Island it's Rum, Vodka, Gin and coke, wow and the Pina Colada The beer, red wine, Gin and Bacardi were also very good.
The staff in the lobby bar, Ahmed and Ahmed (waiters) and Ahmed behind the bar were very attentive and always kept your drinks topped up and had time to talk to you.
We never had a problem getting sun beds by the pool or beach but it was January. Hitham and Ali on the beach always made sure we had wind breakers, towels and beds facing the sun, we never asked it was just something they did and it was much appreciated. If you don't want to get hassled, mainly on the first day just ask for a red flag from the towel station and you won't be pestered by anyone. I personally enjoyed talking to them, they're just doing their jobs and trying to earn a living .The pool and beach bar staff worked hard too and were always walking by to ask if you wanted drinks.
We didn't do any excursions but there were plenty of water sports and boat rides etc to book if required.
I can't really comment on the animation team because we didn't see any of the entertainment choosing to relax in the bar and restaurant instead but they were always around asking if you were okay and were very helpful, especially Sandra and Natalie.
With regards to tipping we did little and often and the staff do not expect it but really appreciate it. There is a cash machine in the reception area and a bank. We used the bank and got 22 Egyptian pounds to the £1, really good
All in all we had a fantastic holiday and have already booked to go back for 11 nights in May and can't wait. I looked at all the other hotels in the area and this one is one of the best.
Thank you to everyone at Sentido Mamlouk Palace for making our holiday so enjoyable.

Sharon and Mark Howarth.

Stayed: January 2017, travelled as a couple
3  Thank Malibushaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 19 January 2017

Dear Mrs. Sharon and Mrs. Mark Howarth,

Thank you very much for choosing to stay at SENTIDO Mamlouk Palace Resort and for taking the time to write your review on TripAdvisor. We highly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

We are delighted to hear that you've rebooked our hotel for May!

It is very kind of you to recognize the hotel team and their hard work. We will share your comments with them and we are confident that they will be glad to know that their efforts contributed to your enjoyable stay and let you feel like at “second home”.

Best regards,
Wendy
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017

This was our first visit to this hotel for our annual dose of winter sunshine.Its only a short drive from the airport and on arrival you get a flannel and a drink while registering.Our cases were delivered promptly and our room was spacious clean and the fridge stocked with water and soft drinks.The bathroom was spacious and clean with toiletries provided We needed extra pillows and coat hangers and a call to reception and they were delivered promptly..We loved our balcony as it got the sunshine all morning-never had one before in the right aspect!There is everthing here beach,sea,sunbeds,towels are provided,and the pool is heated.next door at the Garden Beach resort is a water park,which is great fun.If you want any water sports,diving snorkelling etc there is a site on the beach.The food and drink selection is good and you can again use next door hotel too.The service and all the staff are excellent.There is an entertainment team providing daily activities and evening shows.
We would like to thank Mohamed for looking after us and our room so well and Ahmed Cheetas and Ahmed Kamal in the bar.The chef in the Garden Beach who did the breads and pizzas at lunch and dinner also needs a mention for his delicious food and smiling face.
We booked a meal in the A La Carte Falucca restaurant and it was delicious,we recommend this for a change from the buffet,you are transported by boat and we felt we had been in Venice for a short time!

Room Tip: Elderly guests and families seemed to be located on the ground floors,we were on the firsr floor and we wern't troubled by noise.
  • Stayed: January 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank catherine o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Public Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 19 January 2017

Dear Mrs. Catherine,

First of all, we would like to thank you for choosing SENTIDO Mamlouk Palace Resort to spend your holiday. Thank you for sharing your positive comments about the hotel on Tripadvisor. We are also glad to know that our staff made your vacation lovely as you mention and hope to have the pleasure of welcoming you again at your second home SENTIDO Mamlouk Palace Resort in the near future.

Best Regards,
Wendy
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017 via mobile

I would like to say what an absolute pleasant, polite, hard-working and kind hearted on how Mohamad Hassan from the aqua bar is, always looks after you, always remembers your drinks, always has a smile, keep up the excellent work,

Stayed: January 2017, travelled as a couple
Thank GwendaH_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 19 January 2017

Dear Mrs. Gwendah,

We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort.

The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SENTIDO Mamlouk Palace Resort and we will do our best to make it an unforgettable experience.

Best Regards,
Wendy
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017 via mobile

Really nice place,very clean, food was lovely in the restaurants. Room cleaned to a high standard daily.
Also took the padi diving course and all the dive centre staff were excellent. Especially Mustafa who trained me for 3 days as was very patient is helping me pass this course as I panicked every time and he is so calming and helpful.

Stayed: January 2017, travelled with friends
Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 19 January 2017

Dear Mr. Daniel,

Thank you for taking the time to post your positive review on Tripadvisor about your recent stay with us.

We are delighted to read that you had a wonderful holiday at our resort, and that our staff did everything to make it to your liking.

Once again thank you for your review, and we are looking forward to welcoming you back to the SENTIDO Mamlouk Palace Resort soon.

Best regards,
Wendy
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017 via mobile

We spent 10 days in Dec , arriving home Xmas eve . Just as enjoyable as our previous visit . The staff just can't do enough to ensure your holiday is perfect .we ate every evening in the speciality restaurants, excellent food and service in every one ... Jammal from the Mexican restaurant is one of the nicest people I've ever met , a real gent .The pool bar/ restaurant , the pergola bar is a great Snack bar with all the food cooked fresh and with waiter service ... Excellent service by Bahr, Mohammad,saeed, safi, emaad
We had our towels put out for us every morning by khalid who was very friendly and attentive .
Really can not fault this home away from home and can not wait to return .Evrnvthe check in and out of the airport was easy and stress free .

Stayed: December 2016, travelled as a couple
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 19 January 2017

Dear Mrs. Julie,

Thank you for posting comments about your recent stay with us. We are so pleased to read that you had an enjoyable second stay with us

The team of SENTIDO Mamlouk Palace Resort appreciate your comments on the service, pool and food provided, and we are happy you have noticed our special care and attention to our guests.

We hope to see you soon again.

Best regards,
Wendy
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews