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All reviews tamarind restaurant ahmed farag alexander restaurant special thanks main restaurant aqua magic huge pool pool bar all inclusive package kids club half board amazing hotel reception team sea view private beach breakfast and dinner aqua gym
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Reviewed 22 February 2018

I was the second time here with my father, who is close to the age of 90, we enjoyed both in this beautiful Hotel with this always friendly staff. We will come back here again, thats pretty sure because anything is here available especially for People in the age more then 60

Room Tip: we prefer to have roum in the 5 Floor and Corner Suite with more sun during sunset
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Vera S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ECMsteigen, Guest Relations Manager at Steigenberger Al Dau Beach Hotel, responded to this reviewResponded 3 March 2018


Dear Mrs. Vera,

Thank you for choosing Steigenberger ALDAU Beach Hotel for your recent holiday and for sharing your experience on TripAdvisor.

Your flattering comments about the friendly service, our culinary offer, and the recreation facilities are highly appreciated. We will gladly share your compliments with the entire team.

We are looking forward to welcoming you back again soon for another relaxing vacation.

Sunny greetings,
Eva
GR SVR

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Reviewed 22 February 2018

We have been to Egypt many times and experienced a range of hotels so therefore very happy to write an unbiased review on the Steigenber Aldua. I will comment on what most people are interested in when booking a holiday but will also mention staff members who in our opinion went above and beyond to make our stay memorable.
The room, was large, clean and well equipped with a lovely view of the pool and sea. Our room boy Bisher Nader looked after us very well. He kept the mini bar well stoked with our favourite sodas, left towel art and fresh flowers which made us feel very special. The reception staff Marian Hamed and Mustafa Abden were always very helpful. The main restaurant was always a pleasure to attend with plenty of choice and something to suit everyone. The quality of the food was in a word fantastic and beautifully presented a real credit to head chef Hanz and his team. There were themed nights every night with live music in the restaurant but my favorite night had to be Egyptian night, the sweets were gorgeous. Our two main waiters were Mina Faye and Mina Magdi who were both attentive, made us laugh and a total credit to the hotel.
Both my husband and I required the assistance to the Hotel Doctor on our visit, I hasten to add through no fault of the hotel. We would like to say a massive thank you to Dr Osama Esmat for his prompt and thorough treatment of us both but most of all his ongoing care. He is truly a credit to his profession and also to the hotel.
Then onto the facilities. Everything from the beach, pool, my personal favourite the lazy river and the spa were all lovely. Free bike and kayak hire also left us with lots of choices so we were never bored. The beach supervisor Eid Abd Alallah was lovely and also took special care to ensure our sun beds were always ready and waiting. I could hardly believe he remembered us from our previous stay at a different hotel which was amazing. The beach waiters Rashdy (Roast Beef) and others were all very good.
Luch was normally taken either at the beach or pool resturants were the lovely Tamar did his upmost to look after us, such a lovely guy.Our favourite speciality restaurant was Alexanders. Situated on the beach overlooking the marina. The food and service were first class.
Negatives - Not many, We were there in the Egyptian school holidays which should not have been an issue. However we felt that the hotel staff were the ones having to stop hoards of unsupervised children running riot throughout the hotel screaming, shouting and barging into people. This in my opinion should have been the parents responsibility and not the staffs. One other negative was the constant disturbance from hotel spa and beauty salon personnel who no matter how many times you said you were not interested asked you at least twice every day. Actually this is no different to any hotel We have stayed in Egypt but non the less slightly irritating. One last grumble, evening entertainment performed by the animation team was truly not worth seeing.
To sum it up, would we go back again ??? Absolutely. The staff and management team are all first class and this is certainly one of the best Hotels Egypt has to offer. Booking again for later this year but will probably be checking out Egyptian school holidays first. though.

Room Tip: Rooms in the centre of the curve have the best views.
  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ECMsteigen, Guest Relations Manager at Steigenberger Al Dau Beach Hotel, responded to this reviewResponded 3 March 2018

Dear Mrs. Caroline,

Thank you very much for your valued comment on Trip Advisor.

The Steigenberger ALDAU Beach Hotel Team thanks you very much for these wonderful compliments. We are very pleased that we could meet your expectations and proud of your comments!

We are very pleased by reading your beautiful comments. Especially because of the fact that between the lines we can understand clearly that you enjoy your holiday with us. And that feels our heart with joy. There is nothing that makes us happier than hearing all this positive aspect of you holiday with us. We are already looking forward to see you back again.

We are always open for any comments from our guests and constructive criticism is always welcome, as these can help us, firstly, to better respond to the wishes of our guests and we thus continue to improve our service.

Guest satisfaction is our number one goal and there is nothing better than achieving that!
Looking forward seeing you soon again!

With best regards
Eva
GR SVR

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Reviewed 21 February 2018 via mobile

Very very nice hotel and super nice staff ...highly recommended for honey moon.the food is more than excellent .the hotel landsabe is marvellous. The staff are always welcoming and smiling .i will sure repeat the visit

Stayed: February 2018, travelled with family
1  Thank Journey757042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ECMsteigen, Guest Relations Manager at Steigenberger Al Dau Beach Hotel, responded to this reviewResponded 3 March 2018

Dear Valued Guest,

We are truly grateful for the wonderful things you have said about our Hotel, team and services.

At The Steigenberger ALDAU Beach Hotel, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back in the near future

Kind regards
Eva
GR SVR

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Reviewed 19 February 2018 via mobile

This was our second time here at this beautiful Hotel we loved every minute especially the friendly Staff a special thank you to Kareem Kamal lobby bar who was always so helpful and hard working, the other bar staff became dear friends to us. Loved the Alexander’s restaurant and again staff so hard working and friendly thank you Ehab and the Chef was amazing we were always made to feel more than welcome will definitely be coming back see you all soon Sharon & David xxxx

Stayed: January 2018, travelled as a couple
Thank Thomo1239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ECMsteigen, Guest Relations Manager at Steigenberger Al Dau Beach Hotel, responded to this reviewResponded 3 March 2018

Dear Valued Guest,

Thank you very much for your valued comment on TripAdvisor.

We truly appreciate your open and honest feedback about your experience at Steigenberger ALDAU Beach Hotel over the holiday. We are very pleased hearing your words that you have found a friend among our staff. It is even more important because we consider ourselves not only as an hoteliers, doing our job monotonously every day, but definitely very dedicated hoteliers that would love to make your stay unforgettable each time.

Guest satisfaction is our number one goal and there is nothing better than achieving that! There is nothing that makes us happier than hearing that you will return on your next visit! We are looking forward to see you back in Steigenberger ALDAU Beach Hotel soon again.

Best regards,
Eva
GR SVR

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Reviewed 19 February 2018

Just returned back to London this morning... wants to go back! #lifeproblems!

Great hotel, service, food, the hotel is very spacious no need to leave the grounds to be honest, the main pool is massive - we did actually swim in it, cold at first but you got used to it, the smaller kid pool was too hot for us & we didn't trust the kids... if you get me!
The beach was so lovely & the sales staff didn't hard sell which was super as we just wanted to relax, get a tan.
Big shout out to Mena & Essam (Beach / Pool service) who served us way too many beers & rose wine, who kept them flowing, very polite young guys.
The hotel does have some rules which were ok, we're a mid-30's couple (non-smoking) so totally respected them like:
After 8am - beach towels on sun lounges & dressing up for the Al Carte restaurants... Alexanders is nice but the real winner is Teppanyaki, if you want an experience book this twice! Yummy!
It would have been nice if the dress code was enforced a bit more as we dressed up (evening Al Carte Restaurants) , but some others shorts & trainers....

I saw a review about too much smoking.... we don't smoke & didn't see this as a massive problem.. it's a European hotel what you expect!

Highly recommend this hotel over others, yes it costs a bit more for all inc. however well worth it.
The hotel is mainly suited to Europeans - majority of visitors German, but mixture of English, French, Dutch and Swedish with some local to North Africa.

The only downside to this holiday was nothing to do with the hotel, but Thomas Cook with the beggars at the airport wanting money to help with baggage & 3rd party host of our bus saying we should tip the driver... yeah right! @Thomas Cook - sort this out!

No need for late check-out, the hotel has an amazing spa facilities so sunbath then shower before pick-up! #winning

Room Tip: 8am you can put pool towels down... & room near the main reception if you have problems walking.. We were 1521 & had a perfect view
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Ollie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ECMsteigen, Guest Relations Manager at Steigenberger Al Dau Beach Hotel, responded to this reviewResponded 3 March 2018

Dear Mr. Ollie,

Sunny greetings from Steigenberger ALDAU Beach Hotel!

Thank you for taking time out to share this delightful review. We are glad you have wonderful memories from your experience with us. Delivering excellent service is our utmost priority and we are thankful that you have experienced it.

We value your kind patronage and are confident that you would provide us another opportunity to be of service to you and experience the gracious hospitality provided by all our team.

We look forward to welcoming you once again.

Best Regards,
Eva
GR SVR

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