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“Beautiful grounds, large, spacious, pool suites amazing!”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #4 of 222 Hotels in Hurghada
Reviewed 19 December 2012

Reception impressive, reception service friendly, polite and helpful.
Rainbow Restaurant breakfast terrace lovely, breakfast great selection and choice.
Lobby bar and outside terrace with live music every evening, shisha pipes $3 don't pay the waiter for shisha in cash, he charges you more, put in on your bill.
Mediterranean A La Carte fantastic.
Lunch okay at the Sunrise pool bar, Egyptian food disappointing.
The pools and gardens are well kept but we didnt use them, we stayed at the beach to have fun with Mohammed who delivered fresh beach towels everyday and Alaa who is the friendliest bar man ever. These 2 members of staff are very special.
Rooms spotlessly clean, massive and ideal for a relaxing (feels like, a villa holiday) lazy time.
Overall fantastic honeymoon!
Visit Starfish Restaurant in Hurghada, shuttle bus from hotel. Nice shops around this area too, especially Mohammed has fantastic paintings. You will find him if its your style.
El Gouna for a classy evening out but with relaxed atmosphere, shows at the marina Fridays.
Scuba diving or snorkelling is a must!
Just brilliant!

Room Tip: Book a pool suite, although the pool does not get much sun this definately made our holiday! Some re...
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  • Stayed: November 2012, travelled as a couple
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Thank Jagger011111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 24 December 2012

Dear Mr. Jagger,
We would like to thank you for sharing your holiday experience – it is a pleasure to know that you had brilliant time with us.
It will the honor for us to welcome you back home in SUNRISE Grand Select Crystal Bay Resort to make your next stay as comfortable as possible.
With best regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,015 - 2,019 of 3,749 reviews

Reviewed 18 December 2012

I am not one that pays much notice to other opinions always thought you should judge yourself, however this is our view.

Good points - Nice hotel and the use of other hotels made a big difference,being able to use our all inclusive in those hotels.

Staff very friendly and clean rooms.

Bad Points - This is not 5 star food ,very boring and cater more for Germans,Russians and Egypitians worst food in 40 years of travelling.(By the way the Russians guest are not nice people-very arrogant)

Pool area more like a 18 -30's disco most of the day,ear plugs did not help if you wanted a peaceful day, we had to leave the pool just for some peace and quiet. Not what we signed up for and not a cheap holiday. Would never consider going back to this hotel even if it was free.

Room Tip: As far away from the pool area as possible if you want to use your balacony.
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  • Stayed: November 2012, travelled with friends
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15  Thank jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2012

We spent 1 week at this hotel (friday 30/12/12 till friday 7/12/12) 2 adults age 52 + 49.

On arrival we were given a drink and a warm towel to freshen up while our room was sorted and then our cases taken there while we had something to eat (main restaurant open till 10.30pm) Room was spacious, clean well stocked with smellies (soaps, shampoo ect) fridge had plenty of soft drinks in it, lots of towels and the air conditioner was great.

Loads of sunbeds to choose from, the pools were lovely and gardends well kept. The hotel was spottlessly clean and we had some great towel art left for us by the young man who cleaned our room.

The staff were lovely, so friendy and polite and always dressed smartly. Yousif at the pool bar always had our shandy's ready when he seen my boyfriend on his way over there :-) Remon from the lobby bar was really nice, he took time to speak to us (and all the other guests) every night whilst we were sipping the amazing cocktails. Qenawy (hope i have spelt that right) and Rede from the lobby bar were 2 of the most polite people we have ever met, always smiling and never left us without a drink. Also Mahammod from the main restaurant (think there were a couple with the same name, but i mean the young man with the curly hair and the lovely smile) if he spotted me coming back with my plate he used to come and take it off me and carry it to the table for me, he was so polite.

We went to the next door hotel to the Mexican Al a carte reataurant and once again the staff were really polite and the food lovely. We also ate at the Indian Al a carte restaurant twice, the food was to die for and once again the staff were lovely, friendly and so well mannered.

We only went over to the shops twice, but we weren't hassled to much. I noticed on one of the reviews somebody has said " they never went outside the hotel because of the crime" !!!!!!!!!!!! Only thing saw outside was the traffic and a few people taking a stroll to the shops.

All in all we had a lovely time and couldn't find fault with anything. Thankyou to all the staff for a lovely holiday. From Tina + John

  • Stayed: December 2012, travelled as a couple
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2  Thank watt213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 24 December 2012

Dear guest,
Thank you for your positive comment – your high evaluation of our hotel and staff is very much appreciated.
We are glad to know that you had lovely holidays in SUNRISE Grand Select Crystal Bay Resort and are looking forward to welcoming you back home.
With best regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2012 via mobile

We had mixed thaughts on staying in this hotel because of some of the reviews but we could not fault it on bit! As soon as we was arrived we was greeted at reception checked in and shown to our room and had our cases braught up 2 us. We had a welcome pack of fresh fruit left for us and drinks in the mini bar. The rooms was lovely and clean and the maids come every morning and made the beds and left fresh towels also at night they come round to check everything was okay! The pool area was always clean and you got beach towels for the beds which you got everyday from round the pool, there are plenty of sunbeds. The main buffet restaraunt had lots of choice of different foods but you could also book in the a la carte which was part if the all inclusive the indian and meditrainian in our hotel and different ones from in the hotels next door mamlouk and sunrise gardens. All the staff was really friendly and so helpful if you needed anything especislly the waitresses in the lobby upstairs, the reception staff, managers and in the buffet restaraunt! They all couldnt do enough for you. This was our first time in egypt we would definatly go back to this hotel and recomend it to anyone! It is 5*.

Remember your £13 for ur visa at the airport. We took egyptian pounds but didnt need to change it really as most of the prices in shops and trips was in english.

We went quad biking and to mahmya beach which we would also recomend! Maymya is just like being at the carribian.

  • Stayed: December 2012
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2  Thank mandaandste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 24 December 2012

Dear Guest,
We are very pleased to get such a positive review; it is great that you are happy with your stay and we would like to thank you for sharing your impressions.
All the team will be happy to welcome you back home in SUNRISE Grand Select Crystal Bay Resort to make your next holidays an unforgettable experience.
With best regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2012

Having read some of the comments on here i was a little aprehensive about spending a week at this hotel, but i need not have worried. for starters this was by far the best all inclusive food i have had, and i have had many. The staff at the hotel could not be any more helpful and they always seemed to be happy and smiling, some i admit struggled with english but we always got there in the end. Julie from guest relations and the guys on the reception deserve a special mention for their service, always 100%. The hotel is truley inclusive even coctails are free, it was well worth paying £20 a day for the cabanas if you like peace and quiet, and the pool is really warm all in all a great experience, we will defenitley be returning.

Room Tip: There are suites available at an extra cost but the basic rooms were fine for us, plenty of room.
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  • Stayed: November 2012, travelled with friends
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3  Thank jackie1957123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 24 December 2012

Dear Ms. Jackie,
We would like to thank you for your kind feedback on your stay in our resort.
SUNRISE Grand Select Crystal Bay Resort team is waiting to have the honor to welcome you and your friends again in our resort and make your stay even more comfortable and enjoyable.
With best regards,
The hotel management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Hurghada
#3 Top resorts Hotel in Hurghada
#3 Luxury Hotel in Hurghada
#3 On the Beach Hotel in Hurghada
#6 Family Hotel in Hurghada
#7 Romantic Hotel in Hurghada
Price Range: $103 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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