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SUNRISE Grand Select Crystal Bay Resort
Ranked #7 of 221 Hotels in Hurghada
Reviewed 10 July 2012

it was our first time at this hotel. our room had a sea view and was spacious and clean.We spent our hol on the beach paying for a private cabana well worth the money.The food in the main restaurant is varied and we had no upset tums at all.The staff are all friendly and we only tipped them once.We have been going to egypt for 10 years now and ths is the best hotel we have stayed in. we have already booked to go back next year in june.

Room Tip: ask for high floor for a better view
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  • Stayed: June 2012, travelled as a couple
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4  Thank netty21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2012

Dear Ms. Netty,

We would like to thank you for your positive feedback on your holidays in our hotel.
We are very happy that you had great time with us and we are looking forward to welcoming you back home next June and making your next stay in SENTIDO Crystal Bay Resort an unforgettable experience.

With best regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,115 - 2,119 of 3,790 reviews

Reviewed 9 July 2012

good hotel i have staued there 04 nigts last may every thing is good beach , restaurant , disco

  • Stayed: May 2012, travelled as a couple
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1  Thank adeeb111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Guest,

We would like to thank you for your positive rating of our resort.
We hope we can welcome you again in SENTIDO Crystal Bay Resort.

With best regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

it was my great second time in Sentido.
I really appreciated every thing in the hotel, Beautiful place, very friendly staff, & the best tasted food I ever eat in all hotels
Now, I know my choose hotel in Hurghada.
Thanks again for the great top management

  • Stayed: January 2012, travelled as a couple
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2  Thank A-Elhayawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Guest,

We would like to thank you for your positive feedback about our resort. We are very happy to know that your second stay with us was unforgettable.
We will be pleased to welcome you again in your “second home” SENTIDO Crystal Bay Resort.

With best regards,
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2012

We have just returned from this wonderful hotel after spending 14 glorious days of total relaxation. From the start the service has been very impressive and all the staff were very friendly and could not do enough for us.
The hotel is modern, clean and the resort was to a high standard. The hotel was not too full when we first arrived but during the second week alot more guests descended upon the hotel. This did not matter to the excellent service and politeness of all the staff who looked after us from start to finish.
Food in all the restaurants were really good especially the Mediteranean one. The fish restaurant was especially nice but we had to pay for this but it was well worth the money.
Rooms very clean, we had a deluxe room and it was really spacious with two double beds, fresh towels everyday and the fridge was also replensihed with water and soft drinks.
Special thank you to Julia who was in charge of customer relations and was brilliant, nothing was too much trouble for her, thanks Julia!
Could not find fault with this hotel at all, we had an amazing two weeks and it was everything the brochure said it was and more!!
We would recommend this hotel to anyone that just wants to chill for two weeks and be waited on 24/7.
Staff were enthusiastic and motivated with excellent customer service skills, they all spoke very good english as well as other languages and this went from the beach staff to management.
Well done Sentido Crystal Bay Resort I congratulate you.

Room Tip: Go for a deluxe room near the beach or if possible a pool suite, these are brilliant and I will defi...
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  • Stayed: June 2012, travelled as a couple
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1  Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Mr. Martin,

First of all we would like to thank you for your detailed feedback about our resort. We are very happy that you had a wonderful stay.
We do hope to have the honor to welcome you back home in SENTIDO Crystal Bay Resort.

With best regards,
The hotel management

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Reviewed 8 July 2012

My wife and I have just returned from a relaxing week at the Crystal Bay; our fifth visit to Egypt but first to Hurghada. For the first time we booked extra legroom on the flight and will be doing so every time from now on. Well worth the extra money.

As we understood it, no entertainment on the outbound flight due to it only being 5 hours, but for some reason a film was shown on the return journey.

We arrived at the hotel about an hour and a half after landing and as it was five to ten we were sent straight to the dining room to get dinner. After that shown to the room which was clean, simple and overlooking the pools.

As previous reviews have mentioned, the hotel must only be about 25% full and there were no problems getting a sun-lounger.

The restaurants are immaculately clean and, unlike some we have visited, relaxing and well staffed. The food is very fresh and well presented with a wide choice.

All the staff, without exception, say hello and smile.

As a Thomas Cook customer we were ‘ultra’ all-inclusive which means that you can use the computer in the lobby to make any number of bookings for the a-la-carte Indian and Mediterranean restaurants on the complex. We ate at both restaurants and found them to be of a good standard.

There is no jetty at the hotel however you can swim out of the sandy bay. We like to snorkel and were disappointed that there didn’t seem to be an obvious place where we could see the fish in any great quantity.

As the return flight was an evening one, and checkout was 12 noon, we asked if a late checkout could be arranged. We left the room at six, and there was no extra charge for this. AI continues until your pick-up time.

For some reason whenever we travel to Egypt we always get tummy troubles; rather than being issues with the food this is more of our own making from being in the sun/cold room and drinks. We decided to start taking our re-hydration solutions as a preventative measure as opposed to a remedy on a daily basis, which seemed to work.

  • Stayed: July 2012, travelled as a couple
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1  Thank BenanMarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Guests,

We would like to thank you for your positive and detailed feedback about our resort. We are very pleased to know that you enjoyed your holidays with us.
We will be more than happy to welcome you again in your “second home” SENTIDO Crystal Bay Resort.

With best regards,
The hotel management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hurghada
#5 Top resorts Hotel in Hurghada
#5 On the Beach Hotel in Hurghada
#6 Luxury Hotel in Hurghada
#6 Family Hotel in Hurghada
#7 Romantic Hotel in Hurghada
Price Range: $106 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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