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“wonderful holiday”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #4 of 222 Hotels in Hurghada
Reviewed 19 May 2012

This was our first visit to Egypt and im so pleased we chose this hotel. We were checked in with a nice cool drink and cooling towel and taken to our room within about 10 minutes of our arrival. We were in room 330 which was on the top (3rd) floor overlooking the pools mainly, but we could also see the beach. Lovely big room with safe, tea making, fridge with a few fizzy drinks and bottles of water left every day. We had to ask at the bars for some milk for our tea as that didnt seem to be available. Our room was cleaned daily by the lovely Omar, he was very friendly and made me a couple of lovely little figures out of the towels. It was our 40th wedding anniversary while we were there and Omar saw our cards and left flower petals on our bed. Very much appreciated. The hotel staff were all great and everywhere was very clean.
We had meals in all three places to eat and all of them were great. The cocktails were lovely especially the Tequila sunrise and the Pina Colada.
The entertainment team worked extremely hard and were full of enthusiasm for everything that they did.
The weather was a great 32-35 degrees for the two weeks we were there. We didnt go far from the hotel because everything we wanted was there.
We were a bit worried about the stories we were told about having to tip everyone but inside the hotel none of the staff expected to be tipped, but were grateful when they were. We found that £1 coins went down better than Egyptian pounds.
Overall for our first visit we definately chose the correct hotel and would like to thank the staff for an enjoyable two weeks.Last week in April and first week in May.
Jan and John

Room Tip: 330. Good views of pools from balcony and about halfway from main hotel. Still could hear the mosque...
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  • Stayed: May 2012, travelled as a couple
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2  Thank janynan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 21 May 2012

Dear Mr. John and Mrs, Janice,

We are very happy that you had a wonderful first stay in Egypt and that our resort just was what you needed for a perfect vacation. We hope that we have the change to welcome you again in your “second home” .

With best regards,
The hotel-management

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2,106 - 2,110 of 3,746 reviews

Reviewed 17 May 2012

This was our 3rd trip to Hurghada in the last 2 years and having stayed in what was a really good hotel on the two previous trips (Three Corners Ocean View) we can honestly say this hotel is even better.
Our twin room was massive with two queen size beds, spotlessly clean and cleaned/tidied on a dailt basis.
The food in this hotel is without doubt the best we have had on any holiday and is always piping hot.
Without naming individual staff members,all i would say is that everone of them makes it their goal to make sure you have a fantastic holiday from the room cleaners,waiters,bar staff,entertainment team & even the general manager who i was chatting to after i commented on how well the garden staff had done to re-lay a grass area the size of a football pich in about 4 days!!!
Shops across the road from the hotel are ok, most being the haggling type, but the ones on the far left ( giftshop & minimart) have fixed prices.
The minimart will not accept english money, only US$ Euros and obviously Egptian, so probably a good idea to take some dollars or euros which are also handy for tips to staff. The couple of gift/sweet shops in the hotel seemed very pricey compared to the other shops outside, wanting £3 for a chocolate bar that was only 60p across the road.
Finally if you are reading through these reviews trying to decide if you should book it or not, do it, you will not be disappointed.

  • Stayed: May 2012, travelled as a couple
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3  Thank webbeez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 18 May 2012

Dear guest,

We would like to thank you for your positive review - we do appreciate your high appraisal of our hotel and the staff. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SENTIDO Crystal Bay Resort.

With best regards,
The Hotel Management

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Reviewed 17 May 2012

We have just arrived back from Sentido Crystal Bay (11 hours ago to be precise!) From checking in to checking out we could not of asked for better service. Every guest is treated like royalty, ALL the staff were so friendly & helpful, 5 stars is not enough for this excellent Hotel, it deserves alot more!!! Every part of the Hotel is spotless, constantly being cleaned, even through the night. The food choice was unbelievable & everything was cooked to perfection & the presentation was outstanding. Our first week was spent on a Nile Cruise, which was excellent but we wish we had booked 2 weeks in the Hotel.We would highly recommend a visit to this Hotel, it has everything you need on site. We were that impressed that we have just booked for 2 weeks next May. Karen & Kevin, Liverpool.

Room Tip: All rooms are excellent
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  • Stayed: May 2012, travelled as a couple
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2  Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 18 May 2012

Dear Mr. Kevin and Mrs. Karen,

Thank you for sharing your unforgettable holiday experience! We are pleased to know that you have enjoyed your holiday and had such a great time with us. We are looking forward to welcome you again in SENTIDO Crystal Bay Resort.

With best regards,
The hotel management.

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Reviewed 17 May 2012

Having never been to Egypt before I was very apprehensive about my trip.
I travelled with my boyfriend and was quite nervous but excited.
As we dropped off others at big hotels when we pulled up outside ours I was like erm oh dear...
Then I walked inside - looks can be deceiving! A huge hotel with lots of choice!!
The staff were fantastic although as we left it started to get busier and the prompt service we had Rexieved the first part of the week slightly dropped but the drinks flowed as did the food!!
The room (314) was big and spacious and the views were lovely!
The animation team work their socks off to get people involved!
Even the cleaners trying to help you etc! You can't fail!

The sellers round the pool drove me mad! Even with a red flag they chose to ignore it! Eventually I just ignored them! Ha! My only tiny complaints are
In the room we had two towels between two of us, one more would of been nice!
The food was good but after a week slightly repetitive but hey it was free!
And the wifi is rubbish lol! Typical Brit!
But fab weather fab staff fab hotel!
Would return tomorrow if I could !! Thank you :-)
Ps mac Donald's is 10 min walk (turn left) out the hotel we went one night for a change up!!

  • Stayed: May 2012
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1  Thank Kloeyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 21 May 2012

Dear Mrs. Kloeyp,

First of all we want to thank you for your feedback about our hotel. We are very happy that you and your boyfriend had a fantastic stay with us. Unfortunately you have not registered your comments at the hotel by the Guest Service Center, so we couldn’t take action accordingly. We have forwarded your comments to the hotel management for improvement. We hope that we have the honor to welcome you again and you can see the improvements.

With best regards,
The hotel-management

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Reviewed 16 May 2012

I think you would be very hard pushed to find a hotel with a better standard of customer service. Right from check-in when we were seated and given a refreshing beverage and cold flannel. No queue just a form to fill in while you sip! Feeling relaxed already!
We treated ourselves to the jacuzzi suite which is situated on a private beach with your own beach cabana and mattress sunbeds,with beach butler service! Alaa was our butler and he gave just the right level of service being attentive and willing to chat but leaving you to relax as well.
Suite was even better than imagined - king sized bedroom, twin bedroom with double beds, two bathrooms with baths and showers in each. Living room with two sofa's and a rooftop terrace with jacuzzi overlooking the beach! Cookies and fresh fruit baskets delivered to the room three times during our week's stay! I think it was certainly worth the supplement for the extra luxury. You can hire the beach cabana and butler service which is 30$ per day but I think you may as well go that little bit extra and have all the added benefits of the suite, its so handy to nip back to your room!
Food was lovely we ate at the Oriental restaurant at the Sunrise hotel next door, worth pre-booking as soon as you can as the a la carte restaurants did get very busy. Also ate at Masala the Indian a la carte restaurant couldn't fault the food or service.
Well worth spending a little extra and having a meal at the Felucca restaurant which looks over the bay. I had the lobster and fillet steak which was abs amazing and very good value at £20 you get 20% of the food bill for being a guest too. Beverages also not included here but so glad we had dinner here as was my favourite night.
We went on the Dessert Adventure trip which was good value for money £30, went to see the water springs in the dessert, looked around a bedouin village (Tip the kids expect sweets luckily we had ours from the flight in our bag!) Optional camel ride, Meal on the way back at oasis village it was described as a bbq but was just a buffet really but food was nice enough and then followed by stargazing which I really enjoyed got to see Mars, Venus and Saturn through a telescope! Could even see the rings around Saturn!
All in all I couldn't fault the hotel it surpassed my expectations which were fairly high from all the great reviews!
Evening entertainment was good enjoyed the shows and the entertainment staff weren't pushy!

Room Tip: You can hire the beach cabana and butler service which is 30$ per day if you hire 6days you effectiv...
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  • Stayed: April 2012, travelled as a couple
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5  Thank lindsay c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 17 May 2012

Dear Mrs. Lindsay,

We are happy to see that you had a unforgettable vacation with us and want to thank you for your detailed feedback about our resort.
The suites are really a ultimate choice to have a totally relaxing vacation with service till your bed.
We hope we can have the pleasure to welcome you again in your “second home”.

With best regards,
The hotel-management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Hurghada
#3 Luxury Hotel in Hurghada
#3 Top resorts Hotel in Hurghada
#3 On the Beach Hotel in Hurghada
#6 Family Hotel in Hurghada
#7 Romantic Hotel in Hurghada
Price Range: $103 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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