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“Horrendous Manager, what a nightmare!”
Review of Concord Cafe

Concord Cafe
Ranked #6 of 71 Restaurants in Avalon
Certificate of Excellence
Price range: USD 7 - USD 20
Cuisines: American, Italian, Pizza, Soups
More restaurant details
Restaurant details
Dining options: After-hours
Description: CONCORD CAFE: AVALON'S FAVORITE FAMILY RESTAURANT When you want to enjoy one of the best casual family restaurants in Avalon, NJ, head to the Concord Café. For more than 26 years, our restaurant has been serving up delicious cuisine and cocktails for the whole family to enjoy. Whether you're in the mood for pizza, pasta, crabcakes, salads, burgers or some tasty bar food, the Concord Café has created a full menu of choices prepared with only the highest-quality ingredients possible.
Reviewed 1 August 2016

Let me begin this review by stating that I have not ever stayed at this hotel.

This reviewed is based upon the restaurant that is located at the front of the Concord Suites. So the date of which this event happened was on July 30, 2016.

It was 10:30 at night and I, along with my family was hungry. my dad ordered a pizza from the only place that was still open... Or so we were told was open, the Concord Cafe located at the Concord Suites.

Usually we order a pizza from Stone Harbor Pizza later in the night but at the time that we were hungry we already passed the closing time when SHP closes. We decided to give the Concord Cafe a try. My dad called to make sure that the kitchen was still opened and they informed us that were still opened when we called. The pizza was ready and my sister and my friend picked up the pizza.

To basically describe the pizza it was raw, undercooked, and very doughy. Not to mention it was cold, but that was the best adjective of the list I just provided!

We then called back to ask for an explanation on the terrible pizza and no one picked up the phone. For the rest of the night no one answered. The next day we called back to try to get an explanation for the food. After explaining to the individual what was wrong with the pizza they then said that we could come back at 5PM to pick up a refund for the pizza. I, the 14 year old son, went to pick up the refund since my parents were cooking dinner. I walked in to be greeted by a nice teenager who offered to get the manager when I asked to get my refund. He was the only nice part about this place.

After several minutes the manager finally came to the front of the restaurant. He was in a cocky attitude and he was just trying to not deal with my problem. He claimed that there was no issue and that nothing was wrong with the pizza, even after we were told to get a refund.

He went so far as to not believe me so I was almost forced to get my parents on the phone if we wanted to see a resolution with this nightmare of a saturday night pizza.

He gave me the twenty dollars after the phone call and I left to go back to my house.

I walked in the door to hear the manager FURIOUS on the phone with my father. The manager told us never to call back or come into the Concord Suites Cafe ever again.

This is the way that Concord Suites runs a business?

I'd personally, as a 14 year old, would love to know how the owner of this establishment feels about their manager (who claims being there for 10 years) treats the patrons of his business.

Never Concord Suites. Ever.

    • Service
Thank SourSwiftness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 67 of 199 reviews

Reviewed 1 August 2016 via mobile

Ordered a pizza at 10:30...
Was told kitchen closes at 11... Asked for it well done. Got a pile of mush.. Called multiple times from 10:50-11 no answer...

Call today spoke with someone said come pick up your refund at 5. I send 14 year old son... They dont believe him.. He calls me and I speak go Pete the manager he tells
He does believe that the pizza was raw and mushy... I tell him ill bring it back.. Pete saya we make 100 pizzas
A nigjt... I said I do not care what you make... I did you a favor, kept kitchen open.. Dont ever call here or come here again...
This said... Ill never go back.. $20... Make. New pizza...
Dont be a jerk

Thank yangmomma3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2016 via mobile

I've been to the area 4 times over the past several years. We always stay across the street at the golden inn, but always eat at the Concord. Last trip we ate there 7 nights in a row! There is not one bad thing on the menu. Calzones are awesome! I need to go back just to get a fix! Prices are great too.

1  Thank DaveMck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2016

Kind of pricy. No steaks offered, just sandwiches and burgers. They're always busy as in the early season they are open for dinner when few places are open!

Thank sugarrunjeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2016 via mobile

Tonight my wife enjoyed a great Caesar Salad topped with 7 Mile Island best crab cake. Fantastic sea shore summer dinner. My dinner was so good it brought tears to my eyes. Starts with a delicious, tender Chicken Cutlet. Then layer on Broccoli Rob, fresh pan roasted red peppers, a light covering of marinara topped with melted mozzarella. Almost forgot we started with excellent steamed claims in a clam juice and butter broth.

Thank Ronsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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