I booked the hotel Villa Residence Sejours & Affaires via booking.com. It's a house converted to hotel (it is an uncompleted building as June 17, 2015 when I reserved it).
I arrived around 9:30 pm and there was nobody to open the gate for me. I kept knocking the gate and a guest came out, he told me the managing staff on duty had gone to the airport to pick another customer. He didn't allow me to enter the compound, to even go and wait in the lobby. He asked me to wait and he would make a phone call to the manager. I stood in the scattered rain shower for about an hour before a member of the staff showed up.
He then told me there is NO room available at the location. At that point, I couldn't imagine after traveling from Canada to Ivory Coast (and my first time in the country) to find out my hotel reservation is not confirmed. He said they have availability at another of their hotel about 10 minutes away. He drove me to another part of town to a house (NO sign that says this is a hotel) and offered me a room with NO bathroom to myself (I'm assuming there will be one for the whole house to share). He still expected me to pay the same rate (25.000FCFA) as the location I booked. I told him there is no way I'm going to pay 25.000CFA to stay in a shabby room with no bathroom.
I tried negotiate the rate to pay 20,000 CFA and rest there for the night but he insisted the rate is fixed by booking.com. Then I decided to leave and find another hotel in town.
The manager then went to booking.com to claim I did not show up and wanted my credit card to be charged. I reported the incidence to booking.com and they DID NOT charge my credit card, they even offered to cover any expenses I might have incurred if I can forward the receipts. Then the manager followed up with me complaint and claimed he had availability at the location but because I did not like the room, they took me somewhere else. (THEY NEVERED SHOWED ME A ROOM), the staff I was dealing with told me there IS NO ROOM available at the location! How ridiculous!
The management staff are highly unprofessional, i was dealing with an arrogant youth in flamboyant t-shirt and a manager over the phone.
I will not recommend this hotel to anyone!
PS: Attached is the picture of the room I was offered
- Official Description (provided by the hotel):
- We're located in a residential area of Abidjan and well secured with security crew at the main gates 7days/7 and 24h/24. Only 30 mn to downtown and 40 mn to the airport. Our rooms are non smoking and equiped with air-conditionned, free internet wifi. We have a business center onsite for facsmile, photocopy, internet and many other services at a low rate price. We also have a complimentary airport pick up service (for any stay of more than 4 days) and a car rental service onsite. ... more less
- Reservation Options:
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- Also Known As:
- Villa Residence Sejours & Affaires Abidjan