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Reviewed 6 April 2018

I didn't stay in a room but the casino and restrooms were really clean and the staff was lovely. the Djs were great. the music and vibes were awesome. The drinks in the Casino were strong. overall I cant complain

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank jeoone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 11 April 2018

Hi!

Thanks for your review of Ballys! We appreciate you mentioning Ballys casino and are so happy you enjoyed your experience at Ballys hotel. We appreciate you choosing Ballys and hope to welcome you back soon! Your next visit we suggest you try our restaurant Guy’s Bar-B-Que Joint if you are looking for a quick bite with that smokehouse taste.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

great room, great service, great host, nice and quiet. room service was quick and fast. i even was able to use my room credit for food. they also have the best shops that are convenient to get to the casino floor

Room tip: just need bigger tv's
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank marvel0us0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 11 April 2018

Hi!

Thanks for your review of Ballys! We appreciate you mentioning Ballys casino and are so happy you enjoyed your experience at Ballys hotel. We appreciate you choosing Ballys and hope to welcome you back soon! Your next visit we suggest you try our restaurant AC Snack Shack if you are looking for a quick bite.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

They advertise about their spa and pool, but somehow it always closed. If your pool is not big enough for your hotel guess then maybe build a bigger one. There is so much wasted space at this casino they could make 5 large Vegas style pools. There were many family’s with little kids crying because they couldn’t go to the pool because it was full an this was at 9:30am

Room tip: Redo your rooms, some in the Dennis tower are so dirty
Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank R9409BMjohnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 26 April 2018

Hi John!

We truly appreciate you taking the time to contact us with your concerns and suggestions. We are so sorry for any inconveniences during your stay. Please know that I will forward on your thoughts to our management staff for their consideration in future business decisions.

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Reviewed 5 April 2018

I don't know where to begin so as a seasoned traveller just read the first line and move on to book a different hotel. We are a family of 4 and were there to just check out AC. The prices are good because the clientele is not!! We had a BAD experience while there and will never return. Too bad because I know AC was once a thriving place to go. (The only good thing at Bally's is to eat at Harold's Seafood and get the Crab Nachos!! ) Save yourself the disappointment, do your homework, book a different hotel and live by the old saying...... you get what you pay for! Safe Travels Friends!!

Date of stay: April 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank tfredrick21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 26 April 2018

Hi!

Thank you for your feedback. We are concerned that your overall expectations were not met and we are sorry you were disappointed in the services your received. Please check your messages, so we can arrange for the Customer Service Team to contact you directly.

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Reviewed 5 April 2018 via mobile

Tried to take a bath !!!! This is what came out ! Needless to say we left and won't be back ! Have called numerous times to speak to someone and have been put on hold and transferred all around ! I turned the heat on while running the water and broke out in a sneezing and coughing fit ! Still waiting for someone from their customer service department to get back to me !

Date of stay: April 2018
Trip type: Travelled as a couple
3  Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaesarsCustomer... A, Guest Relations Manager at Bally's Atlantic City, responded to this reviewResponded 26 April 2018

Hi Danielle!

Thank you for your feedback. We are concerned that your overall expectations were not met and we are sorry you were disappointed in the services your received. Please check your messages, so we can arrange for the Customer Service Team to contact you directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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