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“Horrible customer service. They ruined my trip.”

AVIATUR's concession
Ranked #145 of 373 Restaurants in Santa Marta
Cuisines: Caribbean
Restaurant details
Reviewed 14 October 2015

I am pissed off. After talking to an aviatur agent who assured me that, although the reservations for the dates I was considering were not yet open, my friends and I would be able to visit the park, I bought my plane tickets to Santa Marta with the only purpose of finally visiting this beautiful park. The agent suggested I wrote an email to them and called back a moth after to check for openings (not being able to tell me when exactly I c should be able to make the reservations). After a few weeks, I called again, and they told me the same story, to wait but not to worry. Well, today, they told me the same thing, as I received an email (after a month) at the very same time informing me that the park will be closed all of November 2015. I have not been able to find this information on the web, and the agents I spoke to on the phone did not have it either. Because of their incompetence, lack of transparency and efficiency, and their poor quality services, I am now stuck with plane tickets (and my friends as well, who are coming all the way across the Atlantic for this) and my dream of visiting Tayrona will remain a dream. I cannot trust this company. Thanks for nothing.

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Thank Julialoraque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 22 reviews

Reviewed 6 August 2014

We were here for 2 days. The cabañas are very beautiful and clean. The staf is friendly and sure willing to help.
You dan choose to walk to the cabins (about 1 hour), or to ride on a horseback (40 minutes).
We were surprised that it stil was a long way to walk to the beach, about 20 minutes.
But the nature is beautiful and the beds are good.

Thank CorrieBos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2011

It's the best option to eat in Tayrona! This place is very clean, the chairs are very comfy and the food is really tasty. We had the set menu lunch, it includes soup, main dish, a natural juice and desert, only for 15000 COP.
We tasted the fish with coconut rice and patacon, it was very good!
The card payment is available for 50 000 COP and up.
The restaurant in Cabo San Juan is disgusting and expensive!

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Thank HelenaGuerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018
Google Translation

    • Value
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    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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