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Reviews (204)
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All reviewsmodern hotelrooftop pool is greatgreat hotelstayed hererooms are cleanroom serviceenjoyed my staycomfortable bedwithin walking distancetop floorparque de los noviostayrona parkgymtaxiresolvednoisepassport
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Reviewed 13 February 2018

Stayed here for 2 days and really liked it. This Best Western is much nicer than what you see back in the US. It has a real nice rooftop pool on or about the 17th floor with a nice view of the mountains and the port.

We got a nice rate for the rooms but room service was kind of expensive. Nothing special about the breakfast.

Parque de Los Novios is a short 3 blocks from the hotel with lots of nice restaurants

My only complaint are:
1) it was a bit of a hassle recovering a purse my gf left. We asked if they could have it delivered (we would pay for the delivery) and they said they would only deliver it to Santa Marta which didn't make sense to me. Because of this we had to stop by Santa Marta again just to pick up the purse.

2) FOreigners with tourist visas don't have to pay taxes at the hotels. We made the reservations under my son's name who was here on a tourist visa and it seemed like a real hassle for them to do our check in. What sgould have been a 5 minute check in took close to half an hour.

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jafo19D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this reviewResponded 14 February 2018

Dear Jafo 19 D

Thank you for taking the time to share your impressions with us after your stay at the Best Western Plus Santa Marta Hotel. All comments are important to us and we consider them opportunities to provide a better service every time.

Be certain that I will extend your comments, and be sure that we will take it into account and review.

For us it will be a pleasure to receive you again and have the opportunity to show you the magic of the Best Western Plus Santa Marta Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

The hotel has a terrace with great view of the city, the port and the sea. With a nice pool that is not crowded, bar serves well prepared drinks. It has walking distance to many restaurants and bars in Santa Marta.

Going to the Tayrona Park takes 30-40 minutes from the hotel and they help you organize the trip.

Good service, breakfast has different colombian dishes every day.

  • Stayed: January 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this reviewResponded 17 January 2018

Dear John F

Thank you for taking the time to share your impressions with us after your stay at the Best Western Plus Santa Marta Hotel. All comments are important to us and we consider them opportunities to provide a better service every time.

For us it will be a pleasure to receive you again and have the opportunity to show you the magic of the Best Western Plus Santa Marta Hotel.

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

We stayed here for New Years and had a nice stay. We had to move because and additional member of the family arrived and the room was just too small for three with no option of an extra bed due to the high season. I loved the staff, their service and their always happy attitude. The associated travel agency was the best, excellent service. And the views from the window and the pool, I don’t think you can get that anywhere in the world with the mountains and the sea. They have a very cool pool on the rooftop with the best “chef” that makes this one of the kind hot dogs. The gym was small but functional. We came to the New Years party and it had a good combination of party and music without going overboard. Very elegant while happy. The only thing besides the rooms being small is the noise. There is a mechanic shop or something that started to play very loud music even on New Year’s Day at 4 am !!! Hope they find a way to silence this’s guys

Stayed: January 2018, travelled with family
Thank claudiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this reviewResponded 10 January 2018

Dear Claudia.

Thank you very much for that very flattering comment, it is a pleasure to read those words and know that with us he had a magnificent and legendary experience, that every detail was of his total pleasure.

For us, your feedback is the most important thing we can have and we are proud to know that you have great memories, be sure that on each occasion we will be receiving you with open arms and that your comment will be very well received by the whole team, that day A day strives to provide unforgettable experiences.

A very big greeting from the Pearl of America.

Cordially,

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Reviewed 20 December 2017 via mobile

Hi, we had a booking for 4 nights, but stayed only 2.
Hotel is relatively new but has few caveats from our perspective:

- It's close to but not within the tourist centre, so we were advised to take a taxi in the evenings when returning from the tourist centre
- breakfast was just ok-ish, nothing to get excited about. Not enough healthy and savoury options from our perspective
- rooftop terrace - > pool was under maintenance, so not much of a value for us + whenever we asked when it will be fixed we got a different answer

On the positive side:
- rooms were clean
- reception staff tried to help where they could
- we were allowed to shorten our stay despite non-flexible rate

Stayed: December 2017, travelled as a couple
Thank Marten H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this reviewResponded 10 January 2018

Dear Marten

Thank you for taking the time to share your impressions with us after your stay at the Best Western Plus Santa Marta Hotel. All comments are important to us and we consider them opportunities to provide a better service every time.

Be certain that I will extend your comments, and be sure that we will take it into account and review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2017

Stayed here in November 2017 when the hotel was pretty full for a multinational sporting event. The rooms are modern and comfortable. Everything was clean. The gym is very small, with a few pieces of cardio equipment, and some very light weights (up to 25 lbs). The pool is on the roof-top and was nice. The restaurant in the lobby area had good food and breakfast, but the service was very slow. Checkout was slow too but everyone was very helpful. There is a supermarket and bank within walking distance. We took a taxi to the airport (~30 to 40 mins to SMR), and to Tayrona National Park (45 mins to an hour for around COP 100,000).

  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Sikandar H. K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this reviewResponded 7 December 2017

Dear Sikandar.

Thank you for taking the time to share your impressions with us after your stay at the Best Western Plus Santa Marta Hotel. All comments are important to us and we consider them opportunities to provide a better service every time.

Be certain that I will extend your comments, and be sure that we will take it into account and review.

For us it will be a pleasure to receive you again and have the opportunity to show you the magic of the Best Western Plus Santa Marta Hotel.

Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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