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“ADVERTISED FREE CANCELLATION, STILL GOT CHARGED. TERRIBLE CUSTOMER SERVICE.”
Review of Zalmedina Hotel

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Zalmedina Hotel
Ranked #126 of 158 Hotels in Cartagena
Reviewed 6 October 2016 via mobile

Booked a couple of rooms here only because free cancellation was advertised as it was fairly likely I had to cancel due to work. Sure enough, I had to cancel yet they charged me. I sent them an email about it hopeful they'd be able reverse the charge. I got one email back asking for the names of the people who were going to stay... nothing more. I'm still waiting for a response now after sending them multiple emails. It's nearly been 2 weeks and I'm about £120 out of pocket.

Don't give your money to these thieves. Stay elsewhere.

Stayed: October 2016, travelled on business
1  Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 128 reviews

Reviewed 29 August 2016

My friends and I had been traveling for a while in hostels and wanted something more private and hotel like. We got this hotel for not much more then it would have cost us to stay in a hostel.

We got a room with 3 very comfortable beds and a nice private bathroom.
The room has good AC which was perfect for the hot days in Cartagena.

It is located right in front of a commercial center and the beach.
If you want to visit Centro Historico, it's only a short taxi ride for about 3-4$.

Overall, this was perfect for our backpacking needs. It is not a 5 star hotel but it is very nice.

Room Tip: 3 beds room perfect for group of friends.
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  • Stayed: August 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank marcandrer1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2016 via mobile

Clean budget hotel. Jorge, Dyron, Josefa, Roberto and other staff were very friendly a helpful with directions and ideas for nearby attractions. The hotel was convenient and accessible in Bocagrande. Modest Breakfast was provided. Rooms are small.

Stayed: June 2016, travelled as a couple
Thank Snowmaninsummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROSA ISABEL B, Gerente at Zalmedina Hotel, responded to this reviewResponded 7 June 2016
Google Translation

Apreciado huésped, nos complace que usted halla disfrutado una confortable estadía en HOTEL ZALMEDINA, nuestra filosofía de calidad y servicio nos conduce a generar satisfacción a nuestros clientes. Gracias por su opinión, esto nos motiva a continuar prestando un excelente servicio.

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Reviewed 10 January 2016 via mobile

This is the most terrible check in experience that i literally had in my entire life. I was waiting in the reception for 30 minutes and the employee was really doing everything except actually check-in. The rooms were not too bad but the service was really awful. Not recommended - never coming back.

Stayed: January 2016, travelled with friends
Thank YannisFChatzis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROSA ISABEL B, Gerente at Zalmedina Hotel, responded to this reviewResponded 26 January 2016
Google Translation

Lamentablemente su solicitud de reserva no especificaba la acomodación de sus camas, razón por la cual hubo que hacer los cambios necesarios para cumplir su solicitud y gozara de una cómoda estadía. Lamentamos su incomodidad.

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Reviewed 29 December 2015 via mobile

I stayed at the Zalmedina hotel last week. I would totally recommend it to anyone visiting Cartagena. For me the best aspects of this hotel are:
1. Service. Staff members are quick and kind, very willing to help and make adjustments to satify the client's needs.
2. Cleanliness. Rooms and linen were very clean. I really liked the staff efficacy to clean in a timely manner every day.
3. Location. Just one block from the beach, located on the main street in Bocagrande.
4. Breakfast. Definitely loved it! Fresh fruit, juice, eggs, bread, yougurt, and other local delicacies.
Better to stay in the top floors to avoid noise from the street. If available ask for a room with a balcony. Great place to stay for a reasonable price.

Stayed: December 2015, travelled with family
1  Thank Cecilia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROSA ISABEL B, Gerente at Zalmedina Hotel, responded to this reviewResponded 6 January 2016
Google Translation

Apreciado Huésped, nos alegra muchísimo que halla tenido una feliz y confortable estadía en nuestro hotel, es para nosotros un placer haberle atendido y cumplir con sus expectativas. Continuaremos trabajando en la calidad de nuestros servicios.

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Additional Information about Zalmedina Hotel

Address: Avenida San Martin No. 5-52 2nd Floor, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #126 of 158 Hotels in Cartagena
Price Range: $65 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Zalmedina Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
It´s a new hotel focused to attend executives and vacationing people of Cartagena’s City. Ours first-class location in the traditional tourist zone of Bocagrande, on San Martin Avenue a few meters away from the beach and a few minutes ride from the historical downtown, becomes an important advantage for our guests to have fast, easy and safe transportation; and a great gastronomic offer, shopping and leisure. HOTEL ZALMEDINA offers services of lodging in 52 bright and clear rooms, with every convenience for our guests to have a comfortable stay. All ours rooms have hot water, air-conditioning, safe box, mini bar, telephone and internet Wi-Fi. ZALMEDINA offers in its restaurant a varied executive menu, for their activities and/or corporate and social events. In their open terrace you will find an ideal for casual meetings or simply relax with a coffee and a good book. Additionally, we offer to corporations meetings, business center, meeting rooms and facilities for strategical planning with audiovisual aids needed for work stage. ... more   less 
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