We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,035)
Filter reviews
1,036 results
Traveller rating
828
147
20
22
19
Traveller type
Time of year
LanguageAll languages
More languages
828
147
20
22
19
Show reviews that mention
All reviews club level bay view floor to ceiling windows old city walled city three levels infinity pool breakfast and happy hour cocktail hour pool staff ceviche caribbean sea pools are great modern hotel main restaurant high rise awesome hotel
Filter
Updating list...
120 - 125 of 1,036 reviews
Reviewed 24 May 2018

Went with partner for a weekend getaway and the hotel did not disappoint. The hotel didn't feel croweded at all. We enjoyed the multiple options of pools across three levels. It would have been nice to have extended hours but we still enjoyed access. We will stay there again.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank ibright05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

This is a very new property. We booked a club floor room. The day before we check in, we were offered an upgrade to the club floor suite for an extra $30 a night. It was well worth it.

The rooms were very large and very tastefully furnished. Club floor check in was on the 30th floor at the lounge where we had breakfast, snacks most of the days and evening cocktail and munchies. The lounge is huge and has a great view of the Caribbean Sea.

The hotel has a number of pools. Surprisingly, we found the pool that catered to kids to be the best. It was by far the largest and one can easily swim laps in it.

The hotel is very close to the old town. One can walk or take a taxi which is fix price at 10,000 pesos.

Stayed: May 2018, travelled as a couple
Thank leong1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2018

It was our first time in Cartagena and first time staying in the Hyatt hotel, from the very moment you step into the hotel, you're immediately welcomed by one of their nice staff. From the beginning to the end of our trip every single employee were very helpful and so nice. I loved that everyone can speak both english and spanish and that they're nice enough to ask what language we preferred.

We arrived a bit too early for check in (at 11AM) and was surprised that the accommodated us and checked us in early since a room was available.

The food by the swimming pool was good, our favorite thing to order was the ceviche which we cannot rave about enough, it was truly our favorite. Bravo to the chef!

The pools (all three) were always clean and it was not at all crowded. Although the one thing I did notice was that the

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank RC0702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2018

I stayed at this hotel for 4 days and I absolutely love it. All the employees are super friendly. the hotel is really neat and clean. the pool is amazing and the food is too. the hotel offers many amenities such as room service and they have a person who can book you any tours, restaurant reservations or even spa appointments. my friends and I got a ocean view room and the view was amazing. this hotel is located next to a mall which its a plus. The weather in Cartagena is a little crazy even though it looks gloomy its always hot and humid. Don't forget the sunblock cuz you will needed.

Room Tip: make sure you get a ocean view
  • Stayed: May 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank n84mendoza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2018 via mobile

I read mostly all the reviews about this hotel and they were pretty good. However, they were not completely accurate. This hotel is amazing! The rooms are big, clean, comfortable and with a nice view. Outstanding personnel. They’re friendly, available at all times and willing to help you not matter what. Love the pool! Great variety at the restaurant for breakfast. Is close to the Old City and main attractions. There’s a small shopping center next to the hotel where you can grab food or even go to the supermarket.

Excellent choice! Kudos to me LOL!

Stayed: May 2018, travelled as a couple
Thank Happyworldtraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews