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All reviews washing machine tianfu square rice cooker massage room full kitchen bedroom suite kitchen area home away from home carrefour supermarket dining table serviced apartment swimming pool great view of the city jinjiang hotel steam room rooms are spacious excellent stay
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Reviewed 4 weeks ago via mobile

Our family of 5 has been staying at Fraser Suites for almost 2 months. My husband was transferred to Chengdu for work, and this hotel/serviced apartment has been a very soft landing spot. It is located within a very short walk to Tianfu Square and a metro station. The staff is so friendly and helpful. We adore the dining staff and the way they talk with our children. We have also been impressed with Gabriel, the guest services manager. The breakfast is consistently good, with a large variety of offerings- both western and Chinese food. The fitness facility and pool are both very clean and enjoyable. They recently had a Halloween party for their long term guests and it went over very well with my kids.

Stayed: November 2018, travelled on business
Thank tammyharms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, Manager at Fraser Suites Chengdu, responded to this reviewResponded 4 weeks ago

Dear Tammy H,
Thank you so much for taking the time to write about your stay experience here at Fraser Suites Chengdu. we are so happy you are enjoying yourselves with our service, facilities and location. Thanks for your vote of confidence and we look forward to your return visit.

Your Sincerely,

Reginald Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This was a fantastic place to stay in Chengdu. The suite was very spacious with a bedroom, separate walk in closet, bathroom with a bath and separate shower, living room and kitchen.

We stayed 2 nights with friends who had a matching suite. Lovely complimentary bath products and the best bathrobes I’ve had for a while. Plenty of storage space for clothes.

Washer/ dryer in the kitchen was an enormous benefit and within 30 mins of checking into our rooms there was a knock on the door with a complementary pack of beer, sprite and crisps- how fantastic.

Food is excellent. Breakfast was vast with a huge choice of food from Asian cuisine to cereal. Fresh omelettes and eggs available if you want it. We also ate in the restaurant at night and the food was great.

Attentive staff. Very helpful in organising transport for us. We had contacted the concierge ahead of our visit so we were met at the airport. We had trips to the Leshan Buddha and Panda Research Centre and the Hotel organised all the transport for us so no worries.

We all loved this hotel and could have stayed longer. Helpful friendly staff. Very clean.

Stayed: October 2018, travelled with friends
Thank Jackgsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, Manager at Fraser Suites Chengdu, responded to this reviewResponded 4 weeks ago

Dear Jackgsd,

Thank you so much for your wonderful review on you stay at Fraser Suites Chengdu. We are so happy that you and your family were satisfied with your stay and found our services brilliant. We do hope to have you back again one day.

Your Sincerely,

Reginald Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We had 5 nights here and really enjoyed our stay. The hotel is in a good location with a Carrefour supermarket nearby and short walk to main square. Our room was great - light and bright, washing machine with dryer and hob, large comfy bed and bath. All spotlessly clean and well decorated. The breakfast was great- full Chinese and western options. Staff really friendly and helpful.
One point to note. - we were required to pay a deposit when we checked in. This was greater than the cost for the room and returnable on checkout if no damage to room. We have found this in several hotels on our travels in China and we’re not warned in advance when we booked through booking.com
Apart from that, would really recommend thus place to stay.

Stayed: November 2018, travelled as a couple
Thank Gill12013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, Manager at Fraser Suites Chengdu, responded to this reviewResponded 5 weeks ago

Dear Gill12013,

Thank you so much for this wonderful review and for recommending us here on TripAdvisor. My team and I are so happy that we have given you a wonderful stay experience. As you spoke of the deposit more than the cost would be highlighted on the on the page of Booking.com after both discussed We do hope to have you back again soon.

Your Sincerely,

Reginald Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2018

My family and i stayed here in Oct, I heard that it was the National holiday in China during our visit so that everywhere was full of people. When we arrived at this Hotel, we were very surprised to find that the room was so big and include washing machines induction cooker....... it's like to stay at home. It is worth mentioning that a staff named Bright at the front desk heard that we came here to travel and would stay for a long time, then He suggested us that we can go to the famous sights on 4 or 5th Oct to avoid the crowds. What useful information he gave us. It was a good trip and we will definitely be back when we have free time.

  • Stayed: October 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Esther F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, Manager at Fraser Suites Chengdu, responded to this reviewResponded 26 October 2018

Dear Esther F,
Thank you so much for taking the time to write about your stay experience here at Fraser Suites Chengdu. we are so happy you are enjoying yourselves with our service, facilities and location, besides you had a wonderful trip during National Day Holiday as well. Thanks for your vote of confidence and we look forward to your return visit.

Your Sincerely,
Reginald Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2018

Fantastic spacious room/suite at great price with 3 TV's including in the bathroom! Concierge got us best front row seats for show --- opera, comedy, acrobats, face changing (has to be seen to be believed. Excellent location, super clean. I wanted to move permanently!

  • Stayed: October 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ricky n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Icyna, Manager at Fraser Suites Chengdu, responded to this reviewResponded 26 October 2018

Dear Ricky N,

Thank you for this wonderful review. We are so happy you had a great stay experience and enjoyed our room, service and excellent location. We look forward to your return visit and stay with us permanently as you wrote about.

Your Sincerely,
Reginald Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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