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All reviews the executive lounge tianfu square man ho restaurant platinum elite table restaurant breakfast and happy hour chole sincere smile lounge staff air purifier room wasn't ready special thanks service recovery dim sum lunch soaking tub gold member steam room
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Reviewed 4 weeks ago via mobile

Everything is perfect from the entrance.
Warm greeting from concierge especially Megan, professional and make everything comfortable.
Also excellent service from club lounge. LISA, PATRICK, KRISTINE and all the members.
As a platinum member, I can choose free wine and cheese platter that wad also good.
Swimming pool is bit small but sauna and zym is good condition.
Breakfast is good quality too.

It was my first day in Chengdu. It is the best choice. I'll definitely visit again.

Thank you team.

WELL DONE

Date of stay: November 2018
Trip type: Travelled with friends
Review collected in partnership with 单个酒店
Thank 성영 정
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded 4 weeks ago

Dear 성영 정, Thank you for taking the time to share your comments following your stay with us. We are delighted to note that you were overall impressed by our "Amazing Team" . We appreciate your feedback and looking forward to welcoming you back in the near future.

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Reviewed 5 weeks ago via mobile

This is a repeat stay and review for me to the Chengdu JW Marriott which upholds the same high quality under the new GM Steven Zhang. The Matrix equipped fitness has six strength machines plus one universal machine along with a rack of dumb bells and an extensive range of cardio equipment including three stationary bicycles. The gym, swimming pool and spa with hot tub, sauna and steam room are all well maintained and clean. My only complaint is that the lighting in the gym is poor for reading while doing my cardio workout. This JW is one of my favorite “city center” hotels in the world and continue to give it my highest recommendation.

Date of stay: November 2018
Trip type: Travelled on business
Thank GreatBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded 4 weeks ago

Dear GreatBen, Thank you for taking the time to share your comments following your stay with us. We are delighted to note that you were overall impressed by the facilities of the hotel. We appreciate your feedback and looking forward to welcoming you back in the near future.

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Reviewed 5 weeks ago

This state of the art hotel is like no other. This was our third stop in China and was by far the best. The design is a work of art but the customer service , thanks to the hotel manager, is amazing. Staff greet you everywhere you go, most speak English and can really help Americans navigate around the area. They had maps in Chinese and English that helped us with taxis and the staff wrote down the taxis number of the cabs you got in. You could eat off the floors and the staff was very happy, The food in the hotel, both Chinese and American was excellent, including pizza and other Italian dishes. Kudos to the Hotel Manager who many times checked to make sure everything was fine. The beds were wonderful. This is the " must stay" place for Americans traveling here for business or to see the pandas.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank GSOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded 5 weeks ago

Dear GSOhio, Thank you for taking the time to share your comments following your stay with us. We are delighted to note that you were overall impressed by the facilities, food and service of the hotel. We appreciate your feedback and looking forward to welcoming you back in the near future.

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Reviewed 7 November 2018 via mobile

from the first time we walked in there was excellent service - i wish i remembered all their names but here are a few: derek, delia, abel, winter, troy, and karen. everyone was always eager to help and wanted to go above and beyond.

location is excellent - almost exactly in the center of the city. facilities are also amazing. you’ll love it!

Date of stay: November 2018
Trip type: Travelled with family
Review collected in partnership with 单个酒店
Thank cc12342015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded 5 weeks ago

Dear cc12342015, Thank you for taking the time to share your comments following your stay with us. We are delighted to note that you were overall impressed by our service. I will share your excellent feedback with derek, delia, abel, winter, troy, and Karen. We appreciate your feedback and looking forward to welcoming you back in the near future.

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Reviewed 5 November 2018

This JW Marriott is ideally located in the very center of Chengdu, near some of the top sites and lots of restaurants. I hosted an event in the lobby lounge, and was very well taken care of. The hotel is about 2 years old, and the room and executive lounge were very nice. The Intercontinental Hotel in Chengdu is superb; but the JW rivals it for comfort and the local is far superior.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank downingt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AileenZ29, Public Relations Manager at JW Marriott Hotel Chengdu, responded to this reviewResponded 5 weeks ago

Dear Downing T, Thank you very much for kindly taking the time to share your comments on TripAdvisor. We're glad that you enjoyed the stay with us and we take pride in providing memorable experience to you on your Chengdu visit. I am very happy that you found our team to be terrific and helpful, especially executive and concierge teammates. I will share your recognition and appreciation with them as well as all our colleagues. Looking forward to welcoming you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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