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“great hotel”
Review of Pan Pacific Suzhou

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Pan Pacific Suzhou
Ranked #10 of 1,495 Hotels in Suzhou
Certificate of Excellence
Reviewed 11 September 2017

Stayed at this hotel as part of a tour and it was great. The rooms were clean and comfortable and we would definately stay here again. Walking distance to shops and across the road were restaurants and bar.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank kelly5657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 21 September 2017

Dear Valued Guest,

Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one.

Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations.

A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 31 of 1,104 reviews

Reviewed 1 September 2017

The hotel has an amazingly large garden and swimming pool area. You could literally just spend your time on site and not have to go anywhere to truly unwind.

Very well located next to PanMen Park and near the ferry to go on the boat tours. Opposite is a fantastic XinJiang cuisine restaurant that is a MUST. Breakfast buffet is extensive.

The room we upgraded to had a beautiful view of the garden. The chinese name of the hotel is Wu Palace - and you really do feel like you are staying in a palace with the architecture.

The only disappointments are that the room quality isn't clear on booking. We were initially shown to a tired but still very well appointed room. It was in need of renovation with scuffed worn leather couch, chips on wooden desks & fittings, grouting coming loose in the bathroom.

We thought we paid for a better room, but turns out we had to pay even more for the great room we were finally allocated... about 45 minutes wasted commuting between rooms.

So I hope the hotel management makes the pricing and room standard clearer in future. So my advice is to ask for a modern renovated room when you check in.

The other issue is our room is next to the elevator and quite noisy. The issue is they leave a massive gap between the door and floor. I stuffed a towel there to stop the noise. So another tip to management - put some sound insulation to close the gap between door and floor to stop noise entering the rooms.

Overall a very nice stay.

Room Tip: Ask for modern renovated room and garden view or pool view at check in. Be prepared to pay extra for...
See more room tips
  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank cktsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 3 September 2017

Warm greetings from Pan Pacific Suzhou. First and foremost, thank you for staying at Pan Pacific Suzhou and for taking the time to writer the review. We have noted your comments regarding the service and signage. We sincerely apologize for any of the inconveniences caused. We would like to assure you that I have discussed your feedback with the Heads of Department concerned in order for them to take corrective measures to ensure the same situation does not happen again. Please allow us to share with you a statement a famous Chinese poet once declared, “In Heaven there is Paradise; on Earth there is Suzhou and Hangzhou.” We appreciate your patronage and look forward to welcoming you back to Pan Pacific Suzhou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

Stayed many times at this hotel, the design of the buildings follows Chinese traditional style well located next to the Panam Garden Great swimming pool inside and out, new Japanese restaurant. 5 min walk to the subway.

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank 45mrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 21 September 2017

Dear Valued Guest,

Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one.

Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations.

A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

The hotel itself is lovely, the grounds and artitecture are lovely. That's about it for my positives.
The pool is considerably small compared to the photos & it was shoulder to shoulder with people so we couldn't even get in.
The rooms were big and we had a family room that had a curtain you could pull across which was hardly but the kids part didn't have proper block out blinds and in the morning their room lit up like a christmas tree which made them wake up very early (not ideal at all).
The biggest problem was the lack of English. We stayed in a club room so in their we would have expected some basic English- but no they looked at us stupid every time we talked.
If English is you're only language don't bother- do your research and book somewhere else.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank MVM81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 28 August 2017

Warm greetings from Pan Pacific Suzhou. First and foremost, thank you for staying at Pan Pacific Suzhou and for taking the time to writer the review. We have noted your comments regarding the service and signage. We sincerely apologize for any of the inconveniences caused. We would like to assure you that I have discussed your feedback with the Heads of Department concerned in order for them to take corrective measures to ensure the same situation does not happen again. Please allow us to share with you a statement a famous Chinese poet once declared, “In Heaven there is Paradise; on Earth there is Suzhou and Hangzhou.” We appreciate your patronage and look forward to welcoming you back to Pan Pacific Suzhou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

Checked into Pan Pacific Suzhou and was amazed by the hotel's beautiful architect. Have never seen hotels with such classical designs with the exceptions of Chateaus in European countries.

The Main Lobby is on the third level. The car ramp that leads up to it was nothing less than impressive. According to the staff, this hotel was built according to classical Suzhou architecture with connecting corridors that leads to the guest rooms. From the plaque at the entrance of the hotel which shows that the hotel was officially declared opened by our past Minister Mentor Mr Lee Kuan Yew.

I was upgraded to the Club room which were housed in the separate building with its own check in desk, Italian restaurant, conference rooms and gym facilities.

The rooms were huge (at least 50sqm) and each room has a small private garden typical of the Suzhou famous gardens. The building was cleverly built so that every bathroom has natural lighting. Ingenious!

Rooms come with the usual club benefits such as complimentary breakfast, free drinks (including wines and beer) from 5-8pm and two pieces of free laundry amongst other benefits.

Love this hotel! This is my favorite hotel that I have ever stayed so far in all my travels and will surely return again if I visit Suzhou.

Stayed: April 2017, travelled on business
Thank Grace C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 26 August 2017

Dear Valued Guest,

Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one.

Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations.

A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Phone Number:
Region: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Suzhou
#6 Spa Hotel in Suzhou
#8 Business Hotel in Suzhou
#10 Luxury Hotel in Suzhou
#14 Best Value Hotel in Suzhou
Price Range: AU$111 - AU$251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 480
Official Description (provided by the hotel):
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel

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