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Reviewed 14 September 2017

This is a very nice hotel with excellent service. Don't even try to move your own luggage as there will be someone there to take care of it for you. As and IHG member I was even given a bottle of wine at check in.

  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank uncleah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 18 September 2017

Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs service and IHG membership policy made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward. Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

Room was really comfy especially the bed. The bathroom robe was especially comfy and soft. Room light is just right, not too bright nor dark. Only thing is , it is a crowded hotel and breakfast queue can be really long in the morning.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank kellyc6864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 8 September 2017

Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our room bed and bathroom robe made your visit enjoyable. However, we will still try every effort to solve the problem of the breakfast queue . Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

Hotel is about 45mins from Wuxi Airport. Car service (Uber equivalent) was RMB187. Staying for one night only for a meeting tomorrow.

This is my second time to visit this hotel this year. Highlight of the stay last time was delivery of power plug adapter by robotic butler (pls refer to the photo). When it got to the door, it will ring the bell. Then asked if my colleague needed the adapter. My colleague pressed the yes button, the belly of the robot butler opened up and the adapter was there for taking.

The room this time seems larger. They told me I got an upgrade. I quite like the decor with a bit of Asian feel and yet modern.

Last time I had dinner across the front entrance of the hotel and that local place was so so. This time I went with the chain "Jade Garden - 蘇浙匯"- safe bet for consistent Shanghainese food. The place has nice ambiance as well. It's 5 mins walk from the hotel through the east entrance and it's right by the stream.

After dinner, I browsed around the Eslite Book Store (誠品)which is 5 mins away. Hugh place with books, stationary, fashion, and eateries. Wish I had more time. They close at 10pm.

I look forward to coming back to this hotel next year again.

Stayed: September 2017, travelled on business
Thank Vivian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 6 September 2017

Dear InterContinental Guest,
Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our robot butler service and convenient location made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward. Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

Absolutely outstanding hotel. Incredibly modern and comfortable with a perfect location in reach of much shopping and restaurants. There is easy access to the subway (5 minute walk) that will take you to all the major attractions in the city. Breakfast is excellent. Views are great on both sides, whether you are looking out at the lake or the electric vista of downtown Suzhou. I would like to mention the excellent service of Jason Wang in particular, who was tireless in helping us determine the best activities in Suzhou as well as in arranging activities for our next travel destination in China.

Stayed: August 2017, travelled as a couple
Thank worldtravel109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 29 August 2017

Dear InterContinental Guest,

Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our concierge service made your visit enjoyable. It’s our great honor to have your compliments on our hotel. We have shared your feedback with the respective team member, and to Jason Wang himself. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future.

Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

This Intercontinental hotel exceeded my expectations. The room was nice and large. Always clean. The bathroom was luxurious and the views were amazing. The breakfast was good, though the tea was not always hot. The dinner buffet was expensive but had a lot of choices.

Room Tip: The higher up, the better. There is music played at the outdoor mall across the canal/river.
  • Stayed: July 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank cls112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this reviewResponded 18 August 2017

Dear InterContinental Guest,

Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our clean room, bathroon view and buffet food made your visit enjoyable. It’s our great honor to have your compliments on that. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future.

Thank you again for your support and we look forward to welcoming you back to the InterContinental Suzhou in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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