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“good rooms, excellent breakfast”
Review of Hotel Soul Suzhou

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Hotel Soul Suzhou
Ranked #12 of 1,478 Hotels in Suzhou
Certificate of Excellence
Reviewed 30 July 2017

located in the center of Suzhou,just a few minutes walk from nearest subway station & main shopping area. Rooms are very spacious & well appointed. Buffet breakfast is excellent. Staff are friendly & helpful.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank yeemai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel C, General Manager at Hotel Soul Suzhou, responded to this reviewResponded 7 August 2017

Dear yeemai,

Thank you for sharing your pleasant experience with us.

We are most delighted to know that you had an overall enjoyable stay and found our hotel location convenient. As a frequent traveler yourself, we are thrilled that you are impressed to stay with us. Your compliments regarding our service level will definitely be shared with our team.

Hotel Soul also offers a new type of Executive Suites, luxurious brand-new spaces that it comes with premium attentive services. We look forward to welcoming you back very soon.

With warm regards,

Angel Chan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 20 of 434 reviews

Reviewed 26 July 2017

Hotel located in the heart of the shopping area. Close to the metro rail. 10 minute taxi ride from the main railway station. Staff were extremely helpful. Organise taxis, tours, advice on metro. Good breakfast. Nothing was too much trouble. Very enjoyable.

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Bigtfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel C, General Manager at Hotel Soul Suzhou, responded to this reviewResponded 7 August 2017

Dear Bigtfire,

Thank you for your EXCELLENT feedback at Hotel Soul Suzhou.

We are most thrilled to know that you had an overall enjoyable stay with us. Our room, convenient location and also our food and service had made a good impression on you. It has been our pleasure to have you as our guest to motivate our team to continuously provide exceptional stay for our guests.

Hotel Soul also offers a new type of Executive Suites, luxurious brand-new spaces that it comes with premium attentive services. We look forward to welcoming you and your family back very soon.

With warm regards,

Angel Chan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

We loved it here. Great value and location. Most staff spoke some English and check in staff couldn't do enough for us. The room was large and very comfortable. Great luck fir us getting a fridge. The hotel is lovely with very interesting elevators! Close walking distance to some fabulous eating places and shops.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Robyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel C, General Manager at Hotel Soul Suzhou, responded to this reviewResponded 7 August 2017

Dear Robyn B,

Thank you for sharing your GREAT experience with us.

We are happy to know that you had an overall enjoyable stay and enjoyed the room and theme décor at Hotel Soul Suzhou. Your kind compliments in recognition of our efforts will definitely be shared with our team.

It is truly honor to be your favorite hotel in the heart of Suzhou. We also offer a new type of Executive Suites, luxurious brand-new spaces that it comes with premium attentive services. We look forward to welcoming you back very soon.

With warm regards,

Angel Chan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017

This hotel is in a historic district in Suzhou. Rooms are BIG, but the decor is .... strange. The elevators are themed with space ships and dinosaurs. My room was black and red and had a door to an inside balcony that overlooked the interior of the hotel. Strange.

The bed was comfortable and clean. The furniture was quite dated, the coffee table surface had a patch missing from the top laminate. The carpets were old, but seemed clean.

Service was very friendly and the breakfast buffet was very good as well. Staff spoke enough English to be able to communicate well.

Overall an average but unusual experience. Worth the price, but will probably try someplace else the next time I'm in Suzhou.

  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Ramblin66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel C, General Manager at Hotel Soul Suzhou, responded to this reviewResponded 19 July 2017

Dear Ramblin66,

Thank you for your precious time to share your experience.

We are most delighted to know that you found our hotel location central. Your comments on our rooms are extremely valuable and allow us to review with our team. We understand our thematic décor of both modern and ancient China may not suit for everyone.

Our hotel also offers a new type of executive suites, spacious and luxurious brand-new spaces that it comes with premium attentive services. We hope to be given another opportunity that you can experience our new renovated suites on your next visit in Suzhou.

With warm regards,

Angel Chan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

This place was a great value for me and my wife. It has a good location near plenty of fun stuff to do. The staff is helpful but communication is difficult if you don't speak Mandarin. They have a free shuttle to the humble administrator garden. You have to book the ride a day in advance I think. Room were clean, water pressure is a little low. My only serious complaint is that the beds were too hard.

Stayed: July 2017, travelled as a couple
Thank HotSoupi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel C, General Manager at Hotel Soul Suzhou, responded to this reviewResponded 18 July 2017

Dear HotSoupi,

Thank you for taking your precious time to share your great experience following your recent stay with us.

We are most delighted to know that you had an overall pleasant stay and found our hotel location central. Your comments on our service level and room amenities are duly noted, we rely on guest feedback to improve ourselves wherever possible. It has been our pleasure to have you as our guest.

Hotel Soul offers a new type of executive suites, spacious and luxurious brand-new spaces that it comes with premium attentive services. We hope that you can experience our new renovated suites on your next visit in Suzhou.

With warm regards,

Angel Chan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Soul Suzhou

Address: No.27-33, Qiaosikong Alley, Gusu District, Suzhou 215 000, China
Region: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #12 of 1,478 Hotels in Suzhou
Price Range: $76 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Soul Suzhou 4*
Number of rooms: 220
Official Description (provided by the hotel):
Established in May 2010, Hotel Soul is the first contemporary boutique hotel in Suzhou, China. The 220 room hotel’s design concept juxtaposes elements of modern and ancient China, celebrating the nation’s remarkable swift modernisation while paying tribute to its distinguished past. Guests at Hotel Soul can enjoy a wide range of culinary delights at the continental restaurant, Brasserie 101, inspired by chic Sino-French interior design. Bar Soul brings a unique blend of retro and industrial elements. It is also the ideal place for carousing with regular live band performances and a variety of drinks and snacks. Hotel Soul also offers a fully equipped gym alongside premium leisure and meeting facilities, making it the perfect choice for leisure and business travellers. ... more   less 
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