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Reviewed 21 August 2018

The aforementioned 5 problems are most critical problem we were facing when living in Banyan Tree Sanya. It is nice and kind I think for the driver who drove us to our villa after we check-in. He realized to ask if we are the first time to live and willing to introduce the whole Resort for us. However, the not well prepared facilities, not clean swimming pool or even the shock from the stranger work without notice ahead overwhelmed every good points from us towards this resort. I might not choose this brand anymore to be honest.

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank Frank Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banyantreesanya_M, Manager at Banyan Tree Sanya, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues have already reported to related department and will be looked into. We value your comments and welcome the opportunity to serve you again.

Sincerely,
Banyan Tree Sanya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

Hotel Staffs don't have any English speaking ability. They don't care about customer experiences. They definitely need more training. Not only that, we also saw a monkey inside the hotel facilities breaking stuff. It took the hotel more than 10 mins to send someone. Guess what, they can't find the monkey afterward. Banyan Tree is a pretty pricey hotel brand, but it's not worth for sure.

Room Tip: Super annoying when you stay at the hotel during the raining day
  • Stayed: August 2018, travelled with family
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Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banyantreesanya_M, Manager at Banyan Tree Sanya, responded to this reviewResponded 15 August 2018

Dear Guest,

Thank you for taking the time to share your feedback regarding your recent stay with us at Banyan Tree Sanya. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the English speaking and staff training have been documented and will certainly be taken action to improve the service and guest experience.

We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018

Very nice my vacation
Once again, if I have a plan to visit Hainan, I will stay in the Banyan Tree.

Thank you Banyan Tree for your good memories and keep the good environment until we meet again.

Thank you !

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank schoi828507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banyantreesanya_M, Manager at Banyan Tree Sanya, responded to this reviewResponded 2 July 2018

Dear Guest,

Thank you for taking the time to share your valuable feedback with us.

We are delighted to know that you enjoyed your stay with us and that vacation made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

Once again, we look forward to your next stay with us and continuous support in the near future.

Thank you!

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Reviewed 20 June 2018

This place has definitely gone downhill. My second stay after 8 years and the breakfast was mostly cold (not kept hot or been out for too long), poor English comms level and broken soap dispensers in the room. Not the premium place it used to be, i'm sorry to say :(

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank peter760592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banyantreesanya_M, Manager at Banyan Tree Sanya, responded to this reviewResponded 2 July 2018

Dear Guest,

Thank you for your valuable feedback shared on Banyan Tree Sanya and it is much appreciated.

We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments feedback has been documented and we are planning for improvements to English training and breakfast in the coming months. We appreciate your feedback as this is our best resource for improving guest experience.

We hope this would not deter you from choosing Banyan Tree Sanya again in the future. We look forward to welcoming you back to our hotel again.

Thank you!

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Reviewed 20 June 2018

Typical Banyan Tree style luxury accomodation. But the hotel management needs to pay attention to property maintenance. Room facilities and amenities need to be upgraded to include USB charging ports and other necessary electronic products.

  • Stayed: June 2018, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank HaoH20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banyantreesanya_M, Manager at Banyan Tree Sanya, responded to this reviewResponded 2 July 2018

Dear Guest,

Thank you very much for staying with us at Banyan Tree Sanya and for your positive comment feedback and valuable advice.

We would like to assure you that we have communicated your feedback regarding facilities and corrective actions have been taken, we have already set up USB charging ports in resort.

Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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