I feel myself as a part of nature in banyan tree in Sanya.Although facilities are not new ones, well managed and just it is old as times go by.Location and transportation is good and easily connected. More
I feel myself as a part of nature in banyan tree in Sanya.Although facilities are not new ones, well managed and just it is old as times go by.Location and transportation is good and easily connected. MoreShow less
Thank you for your stay with us at Banyan Tree Sanya.
We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations.
Thank you once again, we look very much forward to welcoming you back in the future.
Banyan Tree Sanya
The aforementioned 5 problems are most critical problem we were facing when living in Banyan Tree Sanya. It is nice and kind I think for the driver who drove us to our villa after we check-in. He realized to ask if we are the first time to live and willing to introduce the whole Resort for us. However, the not well prepared facilities, not clean swimming pool or even the shock from the stranger work without notice ahead overwhelmed every good points from us towards this resort. I might not choose this brand anymore to be honest.
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues have already reported to related department and will be looked into. We value your comments and welcome the opportunity to serve you again.
Banyan Tree Sanya
Hotel Staffs don't have any English speaking ability. They don't care about customer experiences. They definitely need more training. Not only that, we also saw a monkey inside the hotel facilities breaking stuff. It took the hotel more than 10 mins to send someone. Guess what, they can't find the monkey afterward. Banyan Tree is a pretty pricey hotel brand, but it's not worth for sure.
Thank you for taking the time to share your feedback regarding your recent stay with us at Banyan Tree Sanya. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the English speaking and staff training have been documented and will certainly be taken action to improve the service and guest experience.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay. Thank you!
Very nice my vacation
Once again, if I have a plan to visit Hainan, I will stay in the Banyan Tree.
Thank you Banyan Tree for your good memories and keep the good environment until we meet again.
Thank you !
Thank you for taking the time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us and that vacation made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future.
This place has definitely gone downhill. My second stay after 8 years and the breakfast was mostly cold (not kept hot or been out for too long), poor English comms level and broken soap dispensers in the room. Not the premium place it used to be, i'm sorry to say :(
Thank you for your valuable feedback shared on Banyan Tree Sanya and it is much appreciated.
We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments feedback has been documented and we are planning for improvements to English training and breakfast in the coming months. We appreciate your feedback as this is our best resource for improving guest experience.
We hope this would not deter you from choosing Banyan Tree Sanya again in the future. We look forward to welcoming you back to our hotel again.
Typical Banyan Tree style luxury accomodation. But the hotel management needs to pay attention to property maintenance. Room facilities and amenities need to be upgraded to include USB charging ports and other necessary electronic products.
Thank you very much for staying with us at Banyan Tree Sanya and for your positive comment feedback and valuable advice.
We would like to assure you that we have communicated your feedback regarding facilities and corrective actions have been taken, we have already set up USB charging ports in resort.
Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay.