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Reviewed 11 August 2018 via mobile

The service is very good. They are very helpful. We get free birthday cakes for our son, and they also decorate our rooms with beautiful notes. Everything is good even though the building is a bit old.
They need a renovations for the children's club - there's was no officers when we went there and there were lots of mosquitoes in the room. The area around the children's pool is very slippery and lots of moss + the water game in the pool is not turned on at all times.

Stayed: July 2018
Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this reviewResponded 14 August 2018

Dear Jessica,

Thanks for your review on your recent stay at Shangri-La Hotel, Haikou.

Regarding to the children's pool and mosquitoes issue what you shared with us, I have addressed your feedback with our management team. We will work hard for further improvements and providing personalized experiences for all of our guests.

If travel brings you back to Haikou in the near future, I hope that we will have the pleasure of welcoming you back to us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

Stayed in shangri-la with my family for a short holiday and it was the best choice ever! Although the hotel is not very near the center, the staff is very friendly and the hotel is a great choice when traveling with children. The rooms are spacious and they have a great swimming pool. Upon our arrival Alisa the guest relations welcomed us and was very professional and kind in explaining us a little bit about the hotel as it was our first time. She has been very friendly with my children while I was doing the check in

Stayed: July 2018, travelled with family
Thank LudS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this reviewResponded 8 August 2018

Thank you very much for your visit with us recently, and taking the time to share you experience with us. Your heartwarming review is a great motivation for us to work harder towards delivering a wonderful experience to all of our guests. Thank you very much for your like our hotel. Our team is extremely honored as we’ve been able to give you a satisfied and memorable stay. We hope that we will have the pleasure of welcoming you back to us at Shangri-la Hotel, Haikou.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2018 via mobile

We have a really pleasant stay in Haikou Shangri-La Hotel. GRO staff are very helpful and warmly welcome us. Fei has a good english and nice accent, made us felt like home. the Front desk working fast, the concierge helped us with our stuff. we got free room upgrade also we got free fresh fruit sent to our room. we felt so special to stay here. the services are excellent. will definitely come back here again! oh, the view here is amazing!!! it's like fall in love at the first sight! I love Haikou and Shangri-La makes it perfect! ❤️

Stayed: July 2018, travelled as a couple
Thank daenarysq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this reviewResponded 7 August 2018

Thank you very much for your visit with us recently, and taking the time to share you experience with us. Your heartwarming review is a great motivation for us to work harder towards delivering a wonderful experience to all of our guests. Thank you very much for your like our hotel ,there is a supermarket near hotel .We are so happy to hear that you find it . Our team is extremely honored as we’ve been able to give you a satisfied and memorable stay. We hope that we will have the pleasure of welcoming you back to us at Shangri-la Hotel, Haikou.

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Reviewed 20 July 2018 via mobile

We were doubting to stay in this Shangri la in haiku because we had a bad experience with the sister hotel in
Sanya where in two nights we couldn't taste the seafood BBQ due to unruly behavior of some guests. However, it was not to be. We had a very personalized service and great hospitality standards. We took two rooms next to each other. The ocean view was unbelievable and so enchanting thanks to the very well detailed balcony ambience that made all more cosy. We stayed three days two nights and we felt really well looked after. Most of the personnel we interacted with had good English. The food offerings are one of the best cuisines you may find in whole hainan island. I would say the hotel is at par level with Mandarin Oriental Sanya. The evening buffet was much better managed and the guests around were of higher level than the ones we found at SL Sanya. My wife tried the SPA while I used the fitness club. Absolutely perfect the design, ambience, decor and service. The gym has top notch equipment, one of the best I have seen insofar. Well done I will be back for more and definitely I recommend this hotel to everyone.

Stayed: November 2017, travelled with family
7  Thank dralmorales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this reviewResponded 23 July 2018

Dear Guest,
Thank you very much for your visit with us recently, and taking the time to share your experience with us.We are extremely delighted to hear that you have enjoyed your stay with us including our service and food quality. Our team is extremely honored as we have been able to make you a memorable and satisfied stay. Your kind comments have been shared among our team and we are all very inspired and motivated. Thank you for your constructive feedback, and we will continue to provide our guests with the most memorable Shangri-La experiences.
We look forward to welcoming you back soon.

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Reviewed 11 July 2018 via mobile

We had a very good time at the Shangri-La Haikou. The Front Desk team was very nice (especially one girl but I forgot her name). The swimming pool and beach area are also a retreat. I would recommend this hotel to any travelers.

Stayed: July 2018, travelled with family
Thank FredericShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HappyWang2015, Public Relations Manager at Shangri-La Hotel Haikou, responded to this reviewResponded 13 July 2018

Thank you very much for your visit with us recently, and taking the time to share you experience with us. Your heartwarming review is a great motivation for us to work harder towards delivering a wonderful experience to all of our guests. Thank you very much for your like our hotel and willing to share it to traveleers. Our team is extremely honored as we’ve been able to give you a satisfied and memorable stay. We hope that we will have the pleasure of welcoming you back to us at Shangri-la Hotel, Haikou.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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