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“Absolutely perfect stay!”

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Hilton Shenzhen Shekou Nanhai
Ranked #13 of 2,866 Hotels in Shenzhen
Certificate of Excellence
Reviewed 14 December 2017

There have been many reviews for the Hilton, so I won't repeat too much about the rooms or restaurants.. What has blown me away is the absolutely excellent service from bell boy, to check in, to housekeeping, to front desk, to restaurant, to exec lounge. I have not one complaint - and that's something coming from me! We had two stays at the Hilton within 2 weeks. The first stay was at the newly renovated Nanhai wing. Beautiful and contemporary - nothing in the mini bar, but that's not a complaint as we don't normally buy from the mini bar. Our second stay - a few days later - we decided to try the main wing and upgrade to the exec lounge. The room fantastic. 15th floor overlooking the harbor. The Exec lounge wonderful with free flow and buffet food for approx 3 hours in the evening, plus breakfast and afternoon tea. The Exec lounge staff absolutely professional, kind and helpful in every way possible. Thank you Minna and Stefan and all the lovely ladies whose names I forget, but faces I do not forget. Always a super welcome each time. Only a couple of negatives about the room in the main wing: carpet getting a little shabby. Sofa/chair/bedside chair a little stained ;-(.... no Bose music system, but very small negatives.. Hilton, please just keep the furniture looking good with no worn look and it will be the best. Thank you so much Hilton for a fabulous stay. See you next time in Shenzhen!

Room Tip: Higher floor. Harbour view...
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  • Stayed: December 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Chinagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Shenzhen S, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 15 December 2017

Greeting from Hilton Shenzhen Shekou Nanhai.

Thank you for staying at the Hilton Shenzhen Shekou Nanhai on your recent holiday and taking the time to write down you experience. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one.

Hilton Worldwide and all of us at the Hilton Shenzhen Shekou Nanhai take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain and improve our services and facilities.

We appreciate your patronage and look forward to welcoming you back at your next stay in Shenzhen Shekou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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18 - 22 of 837 reviews

Reviewed 11 December 2017

Have traveled to China for more than 25 years and can not think of a better place to stay. No request was too much!Great staff and facility! The lobby is very impressive and a great place for meetings.Will continue to stay here.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 735aldens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Shenzhen S, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 13 December 2017

Greeting from Hilton Shenzhen Shekou Nanhai.

Thank you for staying at the Hilton Shenzhen Shekou Nanhai on your recent holiday and taking the time to write down you experience. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one.

Hilton Worldwide and all of us at the Hilton Shenzhen Shekou Nanhai take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain and improve our services and facilities.

We appreciate your patronage and look forward to welcoming you back at your next stay in Shenzhen Shekou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017 via mobile

Both the nanhai and the nanhai wing Hilton’s are excellent hotels. Rooms are modern and large and the service very good. The location is right next to sea world which has plenty of good restaurants and bars. Only issue is check you get the best rate as it vary and get expensive!

Stayed: December 2017, travelled on business
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Shenzhen S, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 6 December 2017

Greeting from Hilton Shenzhen Shekou Nanhai.

Thank you for staying at the Hilton Shenzhen Shekou Nanhai on your recent holiday and taking the time to write down you experience. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one.

Hilton Worldwide and all of us at the Hilton Shenzhen Shekou Nanhai take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain and improve our services and facilities.

We appreciate your patronage and look forward to welcoming you back at your next stay in Shenzhen Shekou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017

Service, style and beauty is the key factor of this hotel. Rooms are exceptionally well equiped and comforatable. Beds are extremely comfortable and clean. My compliments to all. Thank you for a comfortable stay.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Gerard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Shenzhen S, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 4 December 2017

Greeting from Hilton Shenzhen Shekou Nanhai.

Thank you for staying at the Hilton Shenzhen Shekou Nanhai on your recent holiday and taking the time to write down you experience. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one.

Hilton Worldwide and all of us at the Hilton Shenzhen Shekou Nanhai take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain and improve our services and facilities.

We appreciate your patronage and look forward to welcoming you back at your next stay in Shenzhen Shekou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

As always this hotel was excellent. I stay about 8 times a year and would not stay anywhere else. As a diamond member I was upgraded to a better room than I booked but the upgrade could have been better for the price I paid. Elina in the executive lounge was very helpful as always.

Great location very near to seaworld bars and restaurants.

Room Tip: I recommend a suite in the Nanhai wing. Good for smokers as rooms have balconies.
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  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank st3wart13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Shenzhen S, Public Relations Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 29 November 2017

Greeting from Hilton Shenzhen Shekou Nanhai.

Thank you for staying at the Hilton Shenzhen Shekou Nanhai on your recent holiday and taking the time to write down you experience. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one.

Hilton Worldwide and all of us at the Hilton Shenzhen Shekou Nanhai take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain and improve our services and facilities.

We appreciate your patronage and look forward to welcoming you back at your next stay in Shenzhen Shekou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Shenzhen Shekou Nanhai

Address: No.1177, Wanghai Road, Nanshan District, Shenzhen 518067, China
Phone Number:
Region: China > Guangdong > Shenzhen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 2,866 Hotels in Shenzhen
Price Range: AU$184 - AU$317 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Shenzhen Shekou Nanhai 5*
Number of rooms: 541
Official Description (provided by the hotel):
Ideally located in the core are of Shenzhen’s western coastal city belt, the Hilton Shenzhen Shekou Nanhai hotel faces Shenzhen Bay on the west, Pearl River Estuary on the east and Hong Kong across the sea. Our hotel is close to Sea World and the Shekou Princebay Cruise Center, which connects the area to Hong Kong International Airport, Hong Kong Central, Macau and Zhuhai. Ideally located in the core area of Shenzhen’s western coastal city belt, close to SeaWorld Only 30 minutes from Hong Kong International Airport (HKG) by ferry 24-hour fitness centers, indoor and outdoor pools, spa, a basketball playground, a tennis court and kids' club Seven onsite dining options, serving delicious local and international cuisine Over 4,000sq.m of meeting and event space, including 1,260sq.m. pillar-free grand ballroom and 950 sq.m. rooftop garden International newspapers and magazines available on your tablet or smartphone during your stay. ... more   less 
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