We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 stars for service and access for foreigners”
Review of Haidilao Hotpot

Haidilao Hotpot
Ranked #24 of 4,379 Restaurants in Shenzhen
Certificate of Excellence
Restaurant details
Reviewed 6 April 2018

While this is not the most authentic hot pot experience you can have in China, it is an excellent option for those who do not speak Chinese. That being said, the Chinese love it also. This restaurant chain is renowned for their excellent professional service, and "extras", like Chinese dance performances, free popcorn and covers for all your coats, bags, phones, etc, to protect from splashes. The menu has pictures, many staff speak English, and those who don't are very patient with non-Chinese speakers. How it works is you first order what kind of soup you want. We always get a split pot, one side with tomato soup and one side with spicy chicken soup. The pot is set in the center of the table and is very soon boiling. You order all the items you want to cook in the pot. There is not normally chicken, but lots of thinly sliced beef and lamb, fish, crab, loads of green veggie options, boiled quail eggs, potato slices, and small pieces of corn on the cob. You must also get the Kung Fu noodles, which come with a show of the noodle master stretching and dancing with the noodles. Once you order off the menu you go to the condiment bar and make yourself a plate of cold appetizers, like cucumber, peanuts, cherry tomatoes. And fix a bowl of condiments to dip your cooked foods into. There is a huge variety, so have fun and experiment. I suggest a healthy portion of peanut sauce, sesame sauce, soy sauce, garlic, chilis and cilantro. Most locations are very busy, so expect a wait, but it won't be long, and they normally give you snacks and drinks while you wait.

Date of visit: April 2018
    • Value
    • Service
    • Food
2  Thank hellobanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (94)
Traveller rating
Traveller type
Time of year
  • More languages

5 - 9 of 94 reviews

Reviewed 26 December 2017 via mobile

If you’re familiar with Haidilao and why they have such a good reputation then all I can add is that this particular restaurant maintains the high standard.

The service was excellent with the waiting staff making us feel very welcome and making some good recommendations (the tomato based broth was a really tasty recommendation). The own brand beer is also very drinkable.

The food again met expectations with it being of a high quality and come out quickly. The fresh noodles to which the chef came to our table and expertly slung around added a little bit of theatre to the proceedings. I have no words for the sesame sauce, I love it.

My favourite place for Hotpot.

Date of visit: December 2017
Thank W496NVrobertj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2017

The restaurant is at the 4 floor in a commercial bulding and offer Sichuan cuisine.
In the middle of the table tere is a machine to cook and is divided in two part one spicy and teh other no spicy this second specially for vegetable. The serve a lot of meat steer specially the part called peasant meat as tripe pork, lamb and duck that You can decide where You want cook also You can decide for a large seletion of sauces. But is the service that is fantastic when They prepare in front You the noddles or when with chopstick just in two flash remouve from the shrimp the head and the carapace

Date of visit: November 2017
    • Value
    • Service
    • Food
Thank fabm52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2017

The best hot pot chain in China, with amazing staff and very high quality food. If you've never had hot pot before, this is the place for you to try it.

This location is convenient to the Convention Center metro station, just keep moving up to the fourth floor of the shopping mall. There is one elevator and two groups of escalators to get upstairs. For wheelchair access, there is one elevator to go up to the 2nd or 3rd floor, then go over to another elevator to get up to the 4th floor - as there are a few stairs to navigate from the first elevator if you go up to the fourth level directly.

There are many choices of the hot pot soup, and the items that you put in to cook. Ranging from beef and lamb meat to other, more adventurous choices. The dong dofu (cold tofu) is quite a flavorful treat once cooked, along with many vegetable choices.

The menu is on a tablet, in Chinese, but the staff will help you order, just take your time to make sure you get it right.

Reservations are strongly suggested, their app is helpful for this, but is also in Chinese only, though easier to figure out than many others.

Date of visit: May 2017
    • Value
    • Service
    • Food
Thank dannavs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2017

There were 20 of us and we have to occupy 2 tables. The restaurant is busy and noisy and it is advisable to make a reservation. Lots of goodies to choose from. First you choose the soup base. We had the coconut and the herbal soup base. Then for the food items, you choose from the digital pad and just add all your choices. One of their signature item is the prawn paste ball which is very good. We tried most items, Australian beef, seafood, and local vegetables. The waiters are very good as they help you with the selection and also cooking. If you have not try hot pot before, I recommend you give it a try. It is tasty and good experience.

Date of visit: March 2017
    • Value
    • Service
    • Food
Thank Itravel0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Been to Haidilao Hotpot? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing