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InterContinental Huizhou Resort
Ranked #87 of 418 Hotels in Huizhou
Reviewed 24 September 2016

This was my second time at this resort. My memory of the first experience was about one hotel in a wonderful place but that needed urgent care. This time I was invited by a friend and we were upgraded to a villa.

Positive advice:
1. If you can take a villa: privates hot spring and cold swimming pool. Unforgettable.
2. Enjoy the service of the friendly staff. Specially at the restaurants where Peggy (at the Chinese restaurant) and Jayson (at the Café Veranda Restaurant) are leading enthusiastic teams that are kind and always ready to please you. Everything we tried from the menu was delicious and I only can congratulate who is in charge of the cookers team.

To be considered as improving areas:
1. The Club. Nothing to compare to a standard Club in any other hotel of the group (can you imagine that you don’t have a beer or a gin tonic? just a bottle of wine is available at the Club).
2. The details. It is clear that the management do not pay attention to the small things (lights have mixed colors on the lamps, from the bright white till the warm yellow; you have to ask for more soap on the bath or extra towels in a place that is supposed that you are enjoying with the water; you have a kitchen but no refrigerator, etc.). Seams that the management is saving on the pinups.
3. The surroundings. I remember a nice place to take a walk but now everything is closed (the bridge to cross to the other side of the lake, the outdoor forest hot spring…). Seams again to save on the pinups.

What is unacceptable:
The payment with a foreigner credit card provide a bank slip where you don’t realize that they are converting the local currency to the currency of the country where the credit card is issued. There is small letter saying that they offered you to choose the currency option and that for “the currency service" they will charge you a fee of 3,6%!!!. Of course they didn’t “offered” any option and of course they charged the expensive “service fee”. Another example that the management of the hotel is concentrate in the small money and not on providing great experience. It is a pity.

In any case, knowing what the traps are, I will go back and take care of myself.

Room Tip: Avoid booking on Chinese public holidays or weekends. If yu use a credit card issued abroad China...
See more room tips
  • Stayed: September 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Josep_M_Casanovas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, PR Coordinatior at InterContinental Huizhou Resort, responded to this reviewResponded 26 September 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Beside the privates hot spring and cold swimming pool, privates service is also provided in our hotel villas, which make you feel an unforgettable experience. It is an honor of Peggy (at the Chinese restaurant) and Jayson (at the Café Veranda Restaurant)to provide so professional service to you. And we feel proud of your satisfaction to our service.
It's something our staff takes great pride in, so we value your feedback.The shortcomings you mentioned in above comment will be as a feedback to related departments. Thanks for your valuable suggestions.We hope you will visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 121 reviews

Reviewed 19 September 2016

Usually I am more of a review reader rather than a writer. But, a recent visit to the resort just leaves me no choice but to write this review to get other travelers aware how poor the condition of this resort is.

1. The hotel is obviously having a long fight against high humidity. But be frank, the hotel is losing the battle. Molds can commonly be found on all external areas of the resort. No matter it's concrete surface, stucco wall finishes, or even floor tiles, molds are just everywhere. Some wall finishes even start peeling off.

2. The water in the outdoor hot spring pool (7/F) is greenish in color. Probably it indicated the presence of high level of fungi. Leaves are floating on the surface of the water. Dead insect bodies can easily be found.
Water quality in outdoor poor is better but still dead insects and leaves can be found.

3. The room condition is disastrous. Spider webs are found on lighting fixtures. Balcony door and mosquito nets are broken. Curtain between bathroom and bedroom is broken. Watermark and damages are found on timber flooring. It absolutely looks more like a dirty motel room than a 5-star hotel room.

The only positive thing about the resort is that the staffs are generally very polite with smile on their faces. Overall, the resort is lack of proper maintenance and it is a total disgrace to the brand name of InterCon and IGH. I probably will get a standard reply from the hotel management saying they will communicate my feeback to related department…blah blah blah….but whatever, the hotel is totally not recommended and definitely not worthwhile coming back.

  • Stayed: September 2016, travelled with family
    • Value
    • Sleep Quality
Thank angrycustomer418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, Manager at InterContinental Huizhou Resort, responded to this reviewResponded 21 September 2016

Dear Guest, thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.Should you have any questions, do not hesitate to contact us directly.

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Reviewed 28 May 2016

3.5 stars, our stay was in 2015. We wanted a quite weekend to relax and this resort seemed to fit perfectly. It's tucked away in a rural area in Huizhou, and has an authentic source of hotspring (we heard there were many pretend hot spring hotels in China that actually just use hot water).

The things we enjoyed:
- big, comfortable bed
- different pools of hot springs to choose from
- friendly staff
- strolling around the resort after dinner (saw some fireflies too)
- relaxing in our balcony

Things that need improvement:
- we rented a bike from the resort to explore the surrounding area, but were stopped at the gate: it turned out that the bikes were only good for inside the resort ... the resort was of a good size but was way too small for bikes, we rented it for 2 hours and ended up circling the resort a few times and returning it early. The fact that the bikes had to stay in the resort were never communicated to us when we rented them.
- the rooms were a bit dated and smelled moldy, we've been to many hotels that had to deal with similar humidity but didn't have the problem
- there were constructions going on in many places, and it seemed that they've been at it for a while

Overall it was a pretty good experience, but this is definitely one of the less impressive Intercontinentals we've been to.

  • Stayed: September 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank Meitantei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, PR coordinator at InterContinental Huizhou Resort, responded to this reviewResponded 30 May 2016

Dear Guest,
Thank you for your valuable comment about our hotel.We are so happy that you can have a good time in our hotel.But we are so sorry for any inconvenience our service may have caused.Your comments about the problem of renting bike has been documented and will be improved.We appreciate your feedback as this is our best resource for improving our guest service.
We look forward to hearing from you and to welcoming you back to Intercontinental Huizhou Resort in the future.Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2015

The overall a package of rooms, food and hot springs made for a relaxing weekend. Our rooms were very large with the most comfortable king sized bed with a spacious bathroom and a fantastic shower, make that "cyclonic shower". The dinner and breakfast buffet had plenty of choice that would satify any appetite. The highlight was the choice of hot spring pools ranging from cool to very hot. The staff were very friendly. Next time we would stay at least two nights so we could enjoy all the facilities as we did not get to experience the spa treatments. The facility also had a very large indoor pool but we could not go padt the hot springs

  • Stayed: November 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Hayden S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2015

I read all recent negative comments on this ihg property before I booked and wish to give it a chance. But, I am totally wrong. All adversed comments on it are true and that this resort hotel deserved no star at all and is a total disgrace to the Intecontinental brand.
I pity all the devoted working staff there who already tried their best to provide good services to guests, however they were not supported by the very dated infrastructure and facilities in this property.
My advice is to avoid this hotel resort until they change their management and finish their so- called renovation which has been going on for years.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank dingmax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, Public Relations Coordinator at InterContinental Huizhou Resort, responded to this reviewResponded 28 September 2015

Dear Guest, thank you very much for choosing InterContinental Huizhou Resort and taking your time to share your feedback about the hotel facilities and service. Please accept our sincere apology for any inconvenience caused. The renovation of the hotel has been finished these days, we look forward to welcoming you back to our hotel again. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Huizhou Resort

Address: No.1 Wenquan Avenue, Hengli town, Huizhou 516253, China
Phone Number:
Region: China > Guangdong > Huizhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Huizhou
#9 Top resorts Hotel in Huizhou
#16 Luxury Hotel in Huizhou
Price Range: $170 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Huizhou Resort 5*
Number of rooms: 220
Official Description (provided by the hotel):
InterContinental Huizhou Resort is located only 90 minutes from Shenzhen and 120 minutes from Hong Kong. Set in a lush green valley with 360-degree panoramic views, InterContinental Huizhou Resort offers 220 stylish guest rooms and villas, five restaurants and bars, a ballroom and seven meeting rooms, a Spa and scenic golf course. ... more   less 
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Also Known As:
Intercontinental Huizhou Hotel Huizhou

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