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“Shockingly Enormous”

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InterContinental Huizhou Resort
Ranked #87 of 418 Hotels in Huizhou
Reviewed 11 May 2015

This is by FAR the biggest hotel I have ever visited. Unfortunately, the floor plans were extremely unclear; walking between one room and the other took a very inconvenient 10-15 minutes, while it took me 25 minutes to maneuver around the GIGANTIC hotel to find the swimming pool. Additionally, the location of the hotel is extremely poor, approximately an hour away from Huizhou's city center. Moreover, wi-fi is rather unstable and weak.

We had one club room alongside one club premier room. We would definitely prefer the lower-costing club double room, because the hot tub in the club premier room is actually outdoors, full of mosquitoes, and the extra space is occupied by the spa table. Otherwise, the rooms were very luxurious, spacious (like the hotel) and fitted with all amenities.

Room Tip: Club Room > Club Premier, because Club Premier's hot tub is outdoors where mosquitoes run ram...
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  • Stayed: January 2015, travelled with family
    • Location
    • Rooms
    • Service
3  Thank jim6324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, Public Relations Coordinator at InterContinental Huizhou Resort, responded to this reviewResponded 13 May 2015

Dear guest, thank you for choosing Intercontinental Huizhou Resort and taking your time to share your feedback about our hotel. Please accept our sincere apology for any inconvenience caused. Our hotel located in Hengli Town, Huizhou City, surrounded by mountains and provided a beautiful scenery. Otherwise, we have communicated your objection with the concerned department and corrective actions have been taken. Thank you again for your comments. We look forward to welcoming you back to our hotel again. Thank you!

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8 - 12 of 121 reviews

Reviewed 10 February 2015

My jaw dropped when I first entered to this Resort, it definitely does not match the standard of the 5 stars international brand at all. Very disappointing.

1) Poor directions with complex floor plan
There are 6 joint buildings and the lifts do not access to each level and you have to find the right lift to get to the floor you stay. There are very little directions signs and we always wasted a lot of time on finding the correct lift and we have to took the long way to walk from a building to another building. There were little maps and they were confusing to read.

2) Poor maintenance
The Resort is a very beautiful building! BUT it resembles me of an abandoned castle after a chaos. The paints are peeling off and water dropped from the ceiling on the corridor. Wasted constructions materials were just discarded around the corner without cover. The roofs are broken.

3) Poor in-room facilities
The room is poorly maintained. The cleaner did not fold the towels properly. The slippers were not brand new. The were stain on the water tap, and around the tank. The toilet seat is uncomfortable to sit on.

Good things about this hotel are that the surroundings of the hotel is very natural, but the garden is poorly maintained and the staffs are polite and friendly.

However, I would not recommend my friends and families to stay at this Resort.

  • Stayed: February 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Pauline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, Public Relations Manager at InterContinental Huizhou Resort, responded to this reviewResponded 17 February 2015

Dear guest, thank you very much for choosing InterContinental Huizhou Resort and taking your time to share your feedback about the hotel directions and facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions will be taken. Thank you once again for your comments. We look forward to welcoming you back to our hotel again.

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Reviewed 1 September 2014

A 5-star International brand with 3-star standard only. Reasons:

1) Indoor swimming pool: so dirty and so many bubbles floating on the surface of the pool. Don't know where the bubbles came from.

2) Outdoor swimming pool: so many leaves floating on the pool and no staff trying to clean it.

3) Poor hotel room/facilities direction: I stayed at Area 5, 7/F but the direction shows Area 4-6 is on 5/F- 7/F. I was so confused and lost but can't even find a staff to ask because no one was around. Also, it was difficult to find the swimming pools since no direction map shown in the lifts.

4) In-room facility/amenity: The wooden curtain used for separating the room and bathroom was broken. Also, one pair of towel slippers were tattered.

  • Stayed: August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Tommygirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, Public Relations Manager at InterContinental Huizhou Resort, responded to this reviewResponded 2 September 2014

Dear guest, thank you for your stay with us at Intercontinental Huizhou Resort. We are very sorry that you experienced inconvenience due to the problems of the swimming pools, indoor facility and directions. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions will be taken. Thank you once again for your advices. We look forward to welcoming you back to our hotel again. Thank you!

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Reviewed 18 August 2014

After a very complicated journey to the hotel ( we never expect the HS train ticket is almost impossible to get it the same day after queue for 1 hour, it is a waste of time). Taxi is a good choice although it is expensive to take it from SZ to there. The hotel is exccellent for a leisure stay, The staffs are so nice and with smile in their face all the day and helpful. Will like to go back again in winter time for a better relaxing hotspring.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Hing Keung L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, Public Relations Manager at InterContinental Huizhou Resort, responded to this reviewResponded 25 August 2014

Dear guest, thank you for your stay with us at Intercontinental Huizhou Resort. We are very glad to know that our staffs helped in making your visit enjoyable. If you have any problem before you come to our hotel next time, you can call us for help. Thank you again for your support and we look forward to welcoming you back in the near future. Thank you!

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Reviewed 24 May 2014

I stayed in the hotel with my wife (she also wrote a review a few days ago) in the beginning of May. The hotel itself does not stand up to the standards that I am used in Intercontinental, the property looked old and not properly maintained. BUT (capital letters) the staff, even though most of them did not speak much English, they were super nice, all the time smiling and doing everything to try to make you happy... I was really amazed by the way they treated us. There is one person in particular, Bella Xu, who cared for us as I have never seen any other staff doing (just a simple sample, we asked her for the name of a song that was playing in the restaurant, she waited until her job finished, and in her free time she went to ask everyone until she found it, she recorded it and ask her friend to write for us a letter in English (her English was not that good) then she went to look for us until she found us to gave us the song... amazing her devotion to the job and her will to maximize guest satisfaction).

Although it is quite far from Shenzhen and Guanzhou, it is really worthy the time you spend to get there. The surroundings are amazing, not just the quite nice hot spring water pools, but all the mountains, the greenery... full of mountain tracks to get lost for hours.

I would definitely go back if I am near the area.

Room Tip: Watch out for the areas under renovation... construction works start quite early...
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Javier C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, PR Officer at InterContinental Huizhou Resort, responded to this reviewResponded 29 May 2014

Dear Javier,

Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Huizhou Resort.

We are very glad to know that our staff and service helped in making your visit enjoyed. Your encouraging review will help us motivate service quality even further as we hope to exceed ever beyond guest expectations.

Thanks once again, we very much look forward to welcoming you back to stay with us in the furure.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Huizhou Resort

Address: No.1 Wenquan Avenue, Hengli town, Huizhou 516253, China
Phone Number:
Region: China > Guangdong > Huizhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Huizhou
#9 Top resorts Hotel in Huizhou
#16 Luxury Hotel in Huizhou
Price Range: $170 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Huizhou Resort 5*
Number of rooms: 220
Official Description (provided by the hotel):
InterContinental Huizhou Resort is located only 90 minutes from Shenzhen and 120 minutes from Hong Kong. Set in a lush green valley with 360-degree panoramic views, InterContinental Huizhou Resort offers 220 stylish guest rooms and villas, five restaurants and bars, a ballroom and seven meeting rooms, a Spa and scenic golf course. ... more   less 
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Also Known As:
Intercontinental Huizhou Hotel Huizhou

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