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“Not an Intercontinental, but surroundings and staff make up for it”

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InterContinental Huizhou Resort
Ranked #90 of 426 Hotels in Huizhou
Reviewed 24 May 2014

I stayed in the hotel with my wife (she also wrote a review a few days ago) in the beginning of May. The hotel itself does not stand up to the standards that I am used in Intercontinental, the property looked old and not properly maintained. BUT (capital letters) the staff, even though most of them did not speak much English, they were super nice, all the time smiling and doing everything to try to make you happy... I was really amazed by the way they treated us. There is one person in particular, Bella Xu, who cared for us as I have never seen any other staff doing (just a simple sample, we asked her for the name of a song that was playing in the restaurant, she waited until her job finished, and in her free time she went to ask everyone until she found it, she recorded it and ask her friend to write for us a letter in English (her English was not that good) then she went to look for us until she found us to gave us the song... amazing her devotion to the job and her will to maximize guest satisfaction).

Although it is quite far from Shenzhen and Guanzhou, it is really worthy the time you spend to get there. The surroundings are amazing, not just the quite nice hot spring water pools, but all the mountains, the greenery... full of mountain tracks to get lost for hours.

I would definitely go back if I am near the area.

Room Tip: Watch out for the areas under renovation... construction works start quite early...
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  • Stayed: May 2014, travelled as a couple
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Thank Javier C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, PR Officer at InterContinental Huizhou Resort, responded to this reviewResponded 29 May 2014

Dear Javier,

Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Huizhou Resort.

We are very glad to know that our staff and service helped in making your visit enjoyed. Your encouraging review will help us motivate service quality even further as we hope to exceed ever beyond guest expectations.

Thanks once again, we very much look forward to welcoming you back to stay with us in the furure.

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Reviewed 21 May 2014

My husband and I would like to thank the entire staff of Intercontinental Huizhou for the incredible time we had there, especially BELLA XU. She went above and beyond our wildest expectations in providing service for us. Without her wonderful service, our time would not have been as wonderful. The rest of the staff and the facilities were also amazing, and we could not imagine a more ideal place to spend a weekend if you want to be close to the one of the most amazing mountains in China (if you like nature). A thousand thank yous to everyone at Intercontinental Huizhou! You all have made us life-long customers and will return many times in the years to come.
There is just one thing I would suggest to modify in this hotel. In the hot spring pool they play just 1 SONG again and again. It would be nice if the could have a more varied play list.

Room Tip: While they are under renovation process ask for a room not facing construction area. Do not miss a...
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  • Stayed: May 2014, travelled as a couple
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Thank moez_SH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, PR Officer at InterContinental Huizhou Resort, responded to this reviewResponded 23 May 2014

Dear guest,
Thank you for your stay with us at InterContinental Huizhou Resort.
We are pleased to know that our staff and service helped in making you visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.
Thank you again your feedback and support and we look forward to welcoming you back in near future. Thank you!

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Reviewed 24 April 2014

My boyfriend and I came for the hot spring and it did not fail us, it is tranquil and cosy. 5 hot spring pools situated at the top floor of the hotel, open air with gorgeous garden design. On the 2nd day when we came in the afternoon & were told the largest pool was being cleaned and will take until the next morning to refill, 2 smaller pools out of 4, which were already refilled, were as hot as 60-70 degrees Celsius, there was no warning signs anywhere to alert guests of the water temperature nor the progress of the refilling, the pool staff had to tell us verbally. Chinese restaurant is good, reasonably priced, breakfast also fresh. Staff very friendly although a little green. Room air-conditioning is a big fiasco, room temperature was 30 degrees C while outdoor is 23!

  • Stayed: April 2014, travelled as a couple
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Thank SylviaH0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, PR Officer at InterContinental Huizhou Resort, responded to this reviewResponded 29 April 2014

Dear Sylvia,

Thanks for your review and and your recent stay with us.

Feedback like yours is very valuable to us and enable us to improving the quality of hotels to better meet the needs of our guests. We would like to take this oppotunity to apologize for any inconvenence our notice service may have caused you. We appreciate your feedback as this is our best recource for improving guest service.

Thank you once again for your construtive comments. These will certainly enable us to improve the quality of service. We look forward to welcoming you back to our hotel again.

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Reviewed 13 February 2014 via mobile

This place is quite out there, imagine it would be quite hard to reach if not by tour. In-house hotspring is good enough i think. Lots of recreation activities nearby the gym - snooker, pingpong, biking, karaoke etc...

Theres a big hotspring close by the hotel via golf karts, didnt go though as it was too cold.

The buffet was pretty good, wide selection, a very big section for Indian food-quite rare in Asia.

Stayed: February 2014, travelled with friends
Thank Carley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, PR Officer at InterContinental Huizhou Resort, responded to this reviewResponded 17 February 2014

Dear Carley,

Thank you. Most guests responded favorably regarding our Hot Spring Pool facility and recreation facilities. According to the authoritative report of Zhongshan Medical School of Zhongshan University, InterContinental Huizhou Resort is a rarely-seen top curing hot spring that contains radon and fluorine. The water contains a lot of trace elements and micro sulfureted hydrogen and is famous for its unique health preserving efficacy.

We were pleased to note that you appreciate the India cuisine of our hotel, an aspect of our hotel that is preferred by many of our guests.

Your encouraging review will help us to be better, and we hope to welcome you back again in the near futhur.

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Reviewed 7 February 2014

Our family of 7 went there on chinese NY 2014 with expectation. Becos we had a great exp. at Shezhen Intercon. Unfortunately, the rooms, hotel set up(get loss and spend 20mins to source your rm with wide spread & poor directory), horrible buffets,etc really spoil our mood. No air cond. disorganize with all 3 rooms spread out with kids, not enough food plus 2 stars food quality. Only good things are free gym, sports, etc. and the hot spring pools are nice.

Room Tip: No ideas when to go without air cone. in winter or summer? and not clean n well managed facilities o...
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  • Stayed: February 2014, travelled with family
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Thank Nicewarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHuizhouMarCom, PR Officer at InterContinental Huizhou Resort, responded to this reviewResponded 8 February 2014

Dear guest,

Thank you for your stay at InterContinental Huizhou Resort, your comment have been noted, and we are planning for improvements to hotel signage in the coming months. Also, you can use the emergency telephone to get the way to the room.

Feedback like yours is very valuable to us and enables us to monitor our standard, which on this occasion regretfully has failed to meet your expectation.

We would like to respond to you personally, could you please send us your email address and telephone details to reservation@ichuizhou.com ?

We look forward to welcoming you back to our hotel again. Thank you!

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Additional Information about InterContinental Huizhou Resort

Address: No.1 Wenquan Avenue, Hengli town, Huizhou 516253, China
Phone Number:
Region: China > Guangdong > Huizhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Huizhou
#9 Top resorts Hotel in Huizhou
#16 Luxury Hotel in Huizhou
Price Range: AU$162 - AU$357 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Huizhou Resort 5*
Number of rooms: 220
Official Description (provided by the hotel):
InterContinental Huizhou Resort is located only 90 minutes from Shenzhen and 120 minutes from Hong Kong. Set in a lush green valley with 360-degree panoramic views, InterContinental Huizhou Resort offers 220 stylish guest rooms and villas, five restaurants and bars, a ballroom and seven meeting rooms, a Spa and scenic golf course. ... more   less 
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Also Known As:
Intercontinental Huizhou Hotel Huizhou

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