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Reviewed 9 December 2014

I have been unfortunate enough to stay in this hotel on many occasions over the past 6 years due to the business I work with using this hotel as a corporate option.

The staff have always been polite but they are unfortunately working in a hotel that is in a steady decline and are therefore unable to offer the service they would like to.

The food menu in the Western Restaurant has not changed in 6 years and the quality of the food is average at best. The speed of service is slow and it is very rare that everyone at the table will get their meals delivered at the same time and often others have finished their meals before yours arrives.
The buffet breakfast is primarily Chinese with very few low quality Western options. Regularly the buffet breakfast is not served due to lack of guests in the hotel so you have to order off a basic a la carte menu.
There is no bar in the hotel so if you want a drink you have to go to the Western Restaurant and order a beer and then sit in the lobby and drink it. The lobby is almost always in darkness (due to what I can only assume is an energy saving scheme) and not heated. The restaurant closes at 10pm so you can not get a drink after that time.

The rooms are of a decent size. The beds are clean but extremely hard. The rest of the room is dirty and the carpets are never cleaned (I have been there for weeks at a time and the carpets have never been vacuumed during my stay)

The shower over the baths are poorly designed which causes the bathroom floor to be flooded every time you take a shower.

The hotel is very close to an oil refinery (within 5 minutes walk) which means there is a petroleum smell in the air all of the time which means it is very unpleasant to have the window open in your room.

If you check out early in the morning you will often find the front desk staff asleep on the chairs in the foyer.

Overall this is a poorly run hotel that is in desperate need of investment.

Room Tip: Rooms in Tower 2 are bigger and better than in Tower 1
  • Stayed: November 2014, travelled on business
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Thank Jonathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

I stayed at this hotel one week for business. The room was adequate. Food in the restaurant was fair. Service good but be prepared not many staff speak English. The main problem was the internet. The hotel advertises they hae internet but it is completely unreliable. Bad news if you have work to do. If I had to return I would make the commute to downtown Lanzhou where there are many other hotel options.

  • Stayed: November 2013, travelled on business
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Thank WheelzUpGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2013

Recently on business in Lanzhou. There are many international chains in the city center. Unfortunately my business was close to this hotel and commute to the city center would be 1-2 hours so I stayed there. First, the hotel will tell you they have internet. They do NOT. They have a cable connection but it is totally unreliable. Staff spoke essentially no English. Not a criticism, but if you do not speak Mandarin you are not going to be able to communicate questions or issues. The room was adequate but not totally clean. On check-in, hairs in the bathtub and many on the carpet which did not improve through the week. I like a firm bed, but this was the hardest bed I have ever slept on. It was more like sleeping on the floor. Breakfast was adequate, again, very Chinese though they did cook eggs. Dinner was also adequate and the menu was printed in English so you could point. If I had to do it again I would probably endure the long commute and stay at a recognized chain, primarily because I have to have internet. Staff attempted to be helpful but language was such an issue it was hard to tell.

Room Tip: Room was quite.
  • Stayed: November 2013, travelled on business
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Thank WheelzUpGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

Travelled for Business at Lanzhou Petrochemical Plant - Location is ideal, about a 10 minute walk from the main refinery.

All-in-all a reasonable business hotel, rooms are a little tired, carpet in my room was not the cleanest, I wore the provided slippers the entire time I was there, something I rarely do. There are two restaurants in the hotel, one serving various Chinese dishes, the other termed the 'Western' Restaurant - if you are feeling more adventurous there are a number of small hole-in-the-wall restaurants in the area and there is a small supermarket next door to the hotel.

Not a lot available in the way of entertainment, this is very much the working area of Lanzhou so for things to do you would need to take a longer walk or car/taxi. Television was only the Chinese channels while I was there, although I have heard that other channels are sometimes available.

However, the one overriding impression is that the bed was the hardest I have ever slept on. I generally enjoy a firm mattress, but this was like sleeping on a plank of wood. I ended up folding the comforter in three and sleeping on top of two of the layers.

  • Stayed: August 2013, travelled on business
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Thank OrminS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 5 February 2011
Google Translation

  • Stayed: December 2010
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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