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Reviews (353)
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3 - 8 of 353 reviews
Reviewed 5 April 2018 via mobile

Chose this hotel simply because it was on the sea front and convenient point to be picked up for the astro tour.

We arrived late in the evening. The reception was cold to say the least. 'Tatiana' was vile - couldn't crack a smile even. Her face could sour grapes. She demanded an immigration form which did not have and didn't give an explanation. When we asked what she needed it for as she had already copied our passports, she shrugged, said nothing then proceeded with the rest of the check-in. She didn't tell us anything about the hotel other than breakfast is on the first floor - there were 3 floors below entry level and the ground floor was called 'H' - this is where breakfast was served.

WiFi works well but if you leave your device unattended for a short period, you have to keep logging in.

Of the 3 supposed restaurants, only one was open. Part-time! Had to resort to room service on the first night and last night when we returned from stargazing at 9:50pm and were told the restaurant will close at 10.

Upon checkout we were asked again for immigration forms. When questioned about its purpose, we were told "It's for the taxes". We explained that we arrived by boat and didn't have said papers - at which point he added 19% tax without telling us. When we checked the bill and asked why there was a 19% IVA, he told us it was because we didn't have the immigration papers.
I growled somewhat and told him he didn't need them - he had our passports and could see the stamp detailing date of entry into Chile. At which point he promptly returned the tax free form. When I told him that we had travelled all over the world and that we had never been asked for immigration papers, only passports he just shrugged. So we are still unaware as to what all the fuss was about.

Upon paying, he automatically charged us in USD without asking us - we had to tell him to redo in CLP as we are British and were unwilling to pay the markup in USD when we are already paying foreign transaction fees and an exchange rate. Surely it is common courtesy in a hotel of this size to ask which currency you would like to pay in?

The food we did eat at the hotel was ok.

There seemed to be a lot of noise due to some work going on in the hotel but, thankfully, we did not hear it in our rooms.

Rooms were well maintained and spacious. Room service and cleaning was fine and the staff in the restaurant and housekeeping friendly.

We also had a problem with our key card lock which needed reprogramming, as did some other rooms we noted. On day two, the lift forgot who we were so had to have our key card reactivated.

Did not use the casino. Can see it on entry - looked, well, like a casino. Would have been nicer if it wasn't the first thing you saw on the approach to the hotel and entry into its foyer. Seemed rather empty.

Stayed: April 2018, travelled as a couple
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

We stayed just one night at this hotel. The room was clean, if a bit dated, especially in the bathroom - which was larger than an average hotel. The room, and all rooms have an amazing view of the ocean and the sunset which is always nice.
We are not big casino fans, so didn't care for that aspect. There was some noise from the entertainment at the casino as we were heading to bed, so ear plugs were not optional here.

Stayed: March 2018
Thank Adelle58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2018 via mobile

Large sized rooms which are clean. Staff do not cater to well to English only speakers. Water occasionally an issue. Best I have found in the area.

Good breakfast. Give dinner a miss in the hotel service and quality of food could be much better.

Stayed: January 2018, travelled on business
Thank jerry123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

Definitely hotel has hit bottom.
Costumer service is non existent
Room quality seems fair enough
Restaurants are the worst, extremely reduced menus, overcooked meals, extremely overpriced
Price charged is not fair to pay acordonó to quality.
Breakfast definitely needs more, over 4 year in a row serving raw eggs!!

Stayed: February 2018, travelled with family
1  Thank cmarin1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2017 via mobile

The hotel is new, very large and very confortable. Most (maybe all) rooms have an ocean view. The casino downstairs is a distraction but the rooms are very quiet and well cared for. It’s on the south end of town away grin the bustle of downtown.

Stayed: December 2017, travelled on business
Thank mes227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Laura M, Jefe de Hotel at Enjoy Antofagasta Hotel Del Desierto, responded to this reviewResponded 14 December 2017

Thank you very much for your kind comments.

Maria Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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